David

Hi again @quantum_leap,

I’m checking in with our development team to see if there is an easy way to remove them, or if this may be something hard coded into the plugin.

I’ll let you know!

Hi @jep2727,

Thanks for your patience. We tried importing demo content while using HivePress and ListingHive. The import worked as expected, so there may be another issue affecting the import. It could be a plugin conflict with another plugin, or perhaps an issue with the import file you’re using. If you can let us know more about the error you’re getting, we might be able to help further.

Thanks!

Hi there @quantum_leap,

Thanks for reaching out! Using after_import is the way to go. You may need to consult the ACF devs about this since we don’t know as much about it as they do, but you’ll likely need to write custom code to import the JSON file using methods built into ACF. I found some old posts that discuss how to import ACF JSON data programmatically, but given that these posts are a few years old and may be out of date, the best thing to do would be to contact ACF support.

In case it helps, you can show them this guide on our site so they have a better idea of what you’re trying to accomplish through our plugin:

https://ocdi.com/advanced-integration-guide/#after-import-custom-code-execution

I hope that helps! Have a great day!

Hi there @tessawatkinsllc,

Thanks for your patience. This issue should be addressed in our next update.

I hope that helps! Have a great day!

Hi there @tessawatkinsllc,

Thanks for reaching out! We’ll check into this and I’ll get back to you once I have more information.

Thanks for your patience!

Hi there @nikolajm13,

Using the Pro version goes around the problem because it has the Outlook Mailer built in, which uses Microsoft’s API rather than their SMTP server.

The issue you’re running into has to do with two things:

1. Your connection looks like it’s not making it to Outlook, which typically means it is being blocked by a firewall. A lot of web hosts block outgoing SMTP connections, which would also prevent you from reaching the Outlook SMTP servers. Basically, they’ve locked the door and aren’t letting the connection through. You can ask your host to allow the connection, but it’s up to them as to whether they will (we don’t run across many that do). If they do allow the connection, you’ll run into issue number 2:
2. Outlook changed how their SMTP service works. Because of those changes, you still would not be able to connect via SMTP. They removed a connection method that SMTP plugins connect through, and since that’s gone, we just aren’t able to connect that way anymore. The Outlook Mailer in the Pro version use the API, which doesn’t have this problem (and gets around the firewall issue mentioned above).

If you’re looking for a free service to send from, you could try switching to Brevo. They have a free tier available that many people use (myself included). All versions of WP Mail SMTP can connect to it via a built-in mailer, which uses the Brevo API.

If you’d like to check it out, this guide in our documentation walks through setting up a connection to Brevo, and includes screenshots of each step in the process: https://wpmailsmtp.com/docs/how-to-set-up-the-sendinblue-mailer-in-wp-mail-smtp/

That would get your email working again with a free service.

I hope that helps! Have a great day!

Hi there @nikolajm13,

Thanks for reaching out! Based on the error you’re seeing, your site is not able to reach the Outlook SMTP server. This may be due to a restrictive firewall setting.

That said, there is also something else to be aware of regarding Outlook’s SMTP service.

Recently, Microsoft updated their email service connections by removing Basic authentication. This change affects users trying to connect via their SMTP server using the “Other SMTP” mailer. Unfortunately, because of these changes on Microsoft’s end, we can’t re-enable Basic authentication. This change prevents SMTP plugins like ours as well as other software from being able to connect to Outlook over SMTP.

The good news is that you can still connect to Outlook using the Outlook mailer in WP Mail SMTP Pro, which uses Modern authentication with OAuth2 for a secure connection. However, it’s important to note that Microsoft no longer supports this connection method for free accounts. If you have a paid Azure account, a Microsoft 365 account or other upgraded Microsoft account, you should still be able to create the necessary credentials for the Outlook mailer.

Check out this guide in our documentation. It walks through setting up a connection to Outlook using the Outlook mailer, and includes screenshots of each step in the process: https://wpmailsmtp.com/docs/how-to-set-up-the-outlook-mailer-in-wp-mail-smtp/

And in case it helps, we have a video walkthrough on setting up a connection to Outlook. The presenter goes over each step in the process, so you’re able to see exactly what they see as they connect: https://www.youtube.com/watch?v=A4IClPHbg3k

I apologize for any inconvenience this may cause and appreciate your understanding.

I hope that helps! Have a great day!

Hi there @michal123456789.

Thanks for reaching out! If you aren’t sure if an email came through WP Mail SMTP, you can check the email header for the x-mailer header. You should see “WPMailSMTP” listed.

Generally speaking, as long as a plugin is sending through the built-in wp_mail() function (which should be the vast majority of plugins), our plugin should see it, grab it and send it over to your connected mailer service.

I hope that helps! Have a great day!