David

Hi there @mrps,

That’s great to hear! We’re glad our plugin has been working well for you and has been easy to use.

Thanks for stopping by to leave a rating and a review! We certainly do appreciate it. 🙂

Have a great day!

Hi there @akum036,

When you have trouble getting email, the first step is to check the debug logs. If there is an issue communicating with the mailer service, the debug logs will often show an error message that can help point to the problem. Check out this guide on our site. It walks through our Debug feature. Using the Debug system in WP Mail SMTP, you’re able to check the logs of failed emails and any available error messages: https://wpmailsmtp.com/docs/how-to-debug-email-sending-issues-in-wp-mail-smtp/

If you don’t notice any issues in the debug log, you may want to check with the mailer service. If the emails are failing to send from the mailer or they are being bounced back for some reason, there will typically be a log of the event available on your mailer account. That can often help point to the cause of the issue.

I hope that helps! Have a great day!

Hi there @sbeaney,

Thanks for reaching out. It seems there may be some confusion. WP Mail SMTP does not enable those emails. They are enabled by default in WordPress. Our Pro version has the ability to disable them, but our free version does not have the functionality to affect those emails.

While our Pro version can turn them off, sometimes they will still go out. That happens when another plugin is either sending them in a different manner or another plugin has turned them back on after we’ve turned them off.

Something similar may be happening here. If you have them turned off on your site via some plugin, another plugin may be turning them back on or sending out its own version of them. You would need to find the plugin that’s making them go out, or check with the plugin that’s supposed to be turning them off. It may be that the plugin just isn’t turning them off for some reason.

I hope that helps! Have a great day!

Hi there @glostservice1,

The reason for that would be the error. When that error comes up, it’s essentially saying that WP Mail SMTP can’t connect to your mailer service (the SMTP server you’re trying to reach).

If the SMTP credentials are correct, check with your host to make sure they are not blocking SMTP connections. Often that’s the case, and they don’t usually tell people when they implement such a block.

Otherwise, you may want to use one of the other mailers. If you’re looking for a free solutions, Brevo offers a free tier. You just have to sign up on their site and follow the setup guide on our site. It’s a pretty easy process and can get you up and running soon.

I hope that helps! Have a great day!

Hi there @glostservice1,

The error you’re seeing indicates that the connection can’t be made because the server you’re trying to reach can’t authenticate the connection. One reason this can happen is if the credentials you’re using are incorrect. Double-check with your SMTP provider to make sure you’re using the correct credentials.

Additionally, you may also want to check with your host to make sure they allow SMTP connections to be made with PHP. In some cases, the host will block PHP from being able to make SMTP connections. In those cases, you would need to use a mailer to connect to a service such as SendLayer, Brevo, etc.

Check out this guide in our documentation. It walks through each mailer we support and includes the benefits of each: https://wpmailsmtp.com/docs/a-complete-guide-to-wp-mail-smtp-mailers/

I hope that helps! Have a great day!

Hi there @vdereks,

Thanks for the response. I checked in with our team about this. If Fastmail will accept the connection on your SMTP account but allow you to send from any address on your account, there are a couple of reasons this could happen.

It’s possible that there is a conflict with another plugin that is overwriting your email address before we’re able to hand it over to Fastmail. So when an email is created and sent, before we can hand it over to your mailer service, some other plugin is changing the From email.

That would be easy to test. You would just need to shut off your other plugins and then try sending a test email with the From address set to the alternate email address. If it works, the issue has to do with a plugin conflict, in which case you could narrow it down by performing the same test repeatedly but turning plugins back on one at a time until the problem comes back.

If it’s still not using the alternate email address, something would have to be happening upstream, either with the server you’re hosted on or on the Fastmail side of things. In that case, what you could do is send a test email and ask Fastmail what that email looked like when it hit their server. If they can see the email when it arrives, they may be able to tell you what the From address was when it got there. When WP Mail SMTP sends the email and the Force From Email option is checked, we send the email with that address set as the From address. For it to not be that address, something has to be changing it after we set it. It’s just a matter of finding out where that’s happening along the line.

I hope that helps! Have a great day!

Hi there @zuisou,

We’re glad to hear our plugin was easy for you to set up. Thanks for stopping by to leave a rating and a review.

Have a great day! 🙂

Hi there @vdereks,

Thanks for reaching out! Generally when you send email through an SMTP connection, the server will only allow you to send email From the SMTP address you’re connecting with. There are two possible reasons why this is happening.

1. Fastmail has a different set of SMTP credentials for the other domain. This is likely since it would make it easier to separate emails coming from the two different domains. Connect to Domain 1’s SMTP account and send from it, and connect to Domain 2’s SMTP account to send from it.
2. Fastmail handles that separate on their end, so you’re able to connect with the main address and send as any other address on the account.

Check with Fastmail to make sure you don’t have a separate SMTP login for the second domain. When our plugin makes the connection, we pass the email with the From address as it is in WP Mail SMTP if the Force From Email option is checked. If you have a separate SMTP account for the second domain, they’re likely overwriting whatever WP Mail SMTP sends in favor of the one you’re connecting with.

I hope that helps! Have a great day!