David

Hi there @michkacz1,

Thanks for reaching out! Just to clarify, our plugin does not determine where an email is sent To. However, it can determine where they are addressed From.

When you have trouble getting email, the first step is to check the debug logs. If there is an issue communicating with the mailer service, the debug logs will often show an error message that can help point to the problem. Check out this guide on our site. It walks through our Debug feature. Using the Debug system in WP Mail SMTP, you’re able to check the logs of failed emails and any available error messages: https://wpmailsmtp.com/docs/how-to-debug-email-sending-issues-in-wp-mail-smtp/

Brevo Setup

Check out this guide in our documentation. It walks through setting up a connection to Brevo, and includes screenshots of each step in the process: https://wpmailsmtp.com/docs/how-to-set-up-the-sendinblue-mailer-in-wp-mail-smtp/

I hope that helps!

Also, regarding support, we do provide complimentary limited support for the free version of our plugin on the WordPress.org forms here. Our Pro version is supported through our help desk.

Have a great day! 🙂

Hey there @shooper,

That’s great to hear! We’re glad WP Mail Logging has been so helpful for you. Thanks for stopping in to leave a rating and a review. We certainly do appreciate it. 🙂

Have a great day!

Hi @wp-henne,

Thanks for your patience. I reached out to our development team and right now this wouldn’t be easy to do. However, we’re keeping a note of the request so our development team can keep this in mind as we continue to plan out our road map.

I apologize again that we can’t provide what you’re looking for right now, but I appreciate the suggestion! It’s always helpful to get insights from our users.

Have a great day!

Hi there @wp-henne,

Thanks for reaching out! I’m checking with our team to see if this may be possible. I’ll get back to you once I have more information.

In the meantime, if you have any further questions, just let us know!

Have a great day! 🙂

Hi there @geoffreywang,

Thanks for reaching out. Based on the error message you’re getting, the qq.com server is blocking your emails.

The following recipients failed: 642787434@qq.com: Messages to this domain name are blocked.

We wouldn’t know why the recipient’s email server is blocking your messages, but we do have some suggestions on how to move forward.

Send a Test Email

Try sending a test email from WP Mail SMTP -> Tools to another email address. This way you can verify that you are able to send emails.

If the email is successful, I would then try sending one to Mail-Tester.com. It’s possible that there is something wrong with your email configuration. If that’s the case, Mail-Tester will likely flag the issue.

You can also check for domain and IP blacklisting issues here:

https://mxtoolbox.com/domain/

Switch Mailer Services

I would also try switching mailer services. The issue may be specific to your mailer service and, if so, switching to a different mailer service should get around the issue.

Check out this guide in our documentation. It walks through each mailer we support and includes the benefits of each: https://wpmailsmtp.com/docs/a-complete-guide-to-wp-mail-smtp-mailers/

I hope that helps! Have a great day! 🙂

Hi there @cfm168,

The error you’re seeing is a deprecation error. It essentially tells the coder to use a different function than the one triggering the error. It’s unrelated to the issue you’re seeing.

When you have trouble getting email, the first step is to check the debug logs. If there is an issue communicating with the mailer service, the debug logs will often show an error message that can help point to the problem. Check out this guide on our site. It walks through our Debug feature. Using the Debug system in WP Mail SMTP, you’re able to check the logs of failed emails and any available error messages: https://wpmailsmtp.com/docs/how-to-debug-email-sending-issues-in-wp-mail-smtp/

I hope that helps! Have a great day! 🙂

Hi there @craftsman,

That’s great to hear! We’re glad our plugin has been able to help you out.

Thanks for stopping by to leave a rating and a review. We certainly do appreciate it.

Have a great day! 🙂