David

Hi there @geoffreywang,

There are two ways you can send email from your Gmail account:

Gmail Mailer

Check out this guide in our documentation. It walks through setting up a connection to Google Workspace/Gmail, and includes screenshots of each step in the process: https://wpmailsmtp.com/docs/how-to-set-up-the-gmail-mailer-in-wp-mail-smtp/

And in case it helps, we also have a video walkthrough on the process. Our presenter goes over each step so you’re able to see exactly what they see as they connect: https://www.youtube.com/watch?v=m7wd016ARSU

Gmail SMTP

You can use the Other SMTP mailer to connect to Gmail. Check out this section of our guide, as it discusses connection details and steps for Gmail’s SMTP connection:

https://wpmailsmtp.com/docs/how-to-set-up-the-other-smtp-mailer-in-wp-mail-smtp/#gmail

Please note that you will need to use an App Password when connecting:

https://wpmailsmtp.com/docs/how-to-set-up-the-other-smtp-mailer-in-wp-mail-smtp/#secure-gmail

I hope that helps! Have a great day!

Hey @travandi,

Thanks for stopping in to leave a rating and a review! We’re glad to hear that you found WP Mail SMTP to be fantastic. 🙂

We hope it continues to run well for you in the future.

Have a great day!

Hey there @powebdesign,

Thanks for reaching out! Can you let us know which mailer you’re using?

Thanks!

Hi there @jlconsult,

We’re glad to hear that our plugin was easy to install and has been working well for you. We hope it continues to do so for years to come!

Have a great day!

Hi there @willbode,

That’s an unfortunate situation. You mentioned that the IP is on a shared server. If you don’t have a static IP (one assigned only to you), then the blacklisting could have been caused by anyone on the server. And the failed logins likely wouldn’t have triggered the blacklisting.

You might be able to get the IP removed, but that’s typically something the IP owner (the host) would need to do. If you switch the mailer over to a transactional provider like Brevo, that will offload all email sending to their IP instead and should get you around the problem.

I hope that helps! And good luck! 🙂

Hi there @willbode,

When the test email tries to send, since it comes back successful, it’s essentially saying that there were no issues connecting to the SMTP host.

However, according to the error message, it looks like the issue has to do with IP blacklisting:

https://check.spamhaus.org/listed/?searchterm=67.20.76.217

The IP the site is sending from (presumably the HostMonster hosting server) has been blacklisted by at least one blacklist. It may be on others, which would only make the issue more complicated. HostMonster would need to clear this up, and until that happens, emails will be affected. By that, I mean all emails sent from the server, including any they send with applications like Outlook or Thunderbird if using the hosted email address.

What I would suggest in this situation is to have HostMonster check into the blacklisting so that can be sorted out. You can also ask them what the SPF record for that server should be (it may be different depending on the server).

However, it’s also a good idea to set up one of the other transactional mailer services (Brevo, for instance). This way emails from the site can continue to be delivered while the IP blacklisting is handled. Sometimes it can take days, weeks, or longer to get an IP cleared up, so diverting email through another mailer will at least get that up and running.

Also, just to clarify, the MX record is for incoming email. It tells email where to go when it hits the domain. You may only have one MX server listed, but it won’t affect emails the site is sending.

I hope that helps! Have a great day!

Hi @interikompru,

That’s great to hear! We’re glad our plugin has become so useful for you and that you always use it. We hope it continues to be useful for you in years to come.

Thanks for taking the time to leave a rating and a review.

Have a great day!

Hi @enkirch,

Thanks for the response. We do understand that this isn’t an ideal way to address the issue, but it will keep your error log from filling up with these errors while we work toward pushing out an update.

Thanks again for the feedback, and we hope to have an update out as soon as we can.