David
Forum Replies Created
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Hi there @brandonfire,
Thanks for reaching out! You mentioned:
Iām also not running the plugin setup process to install WPForms.
Did you mean this option in the setup wizard:
https://a.supportally.com/i/MhBsvb
The reason I ask is because if that option is checked when running the WP Mail SMTP setup wizard, WPForms will be installed. However, if it’s not, our plugin will not install WPForms. Additionally, if you’re using another forms plugin, we won’t show that option at all. This is also the only way our plugin will install WPForms.
If that option is not checked but you are still ending up with WPForms installed, there may be another plugin installing it. Typically this happens through setup wizards, but commercial themes sometimes install plugins automatically as well.
I hope that helps! Have a great day!
Hi there @dloca,
Thanks for dropping in to leave a rating and a review! We’re glad to hear that our plugin has been useful for you so many times. š
We hope it continues to run well for you for years to come.
Have a great day!
Hey @binarybrew,
That’s great to hear! We’re glad our plugin is working as expected for you. Thanks for taking the time to leave a rating and a review.
Have a great day!
Hi there @disco2000,
That’s great to hear! We’re glad our plugin has been serving you well for so long. We hope it continues to do so for many more years to come. š
Have a great day!
Hi there @nspra and @peter63mdp4u,
We’re glad to hear that our plugin has been working out for both of you! We hope it continues to do so for years to come. š
Thanks for stopping by to leave a rating and review. We certainly appreciate it.
Have a great day!
Hi there @benartp,
That’s great to hear! We’re glad WP Mail SMTP was able to help you out.
Thanks for dropping in to leave a rating and a review for it. Have a great day! š
Hey there @edaraulcg,
Thanks for taking the time to leave a rating and a review! We’re glad to hear our plugin is working correctly for you. We hope it continues to do so for years to come.
Have a great day!
Hi there @joewa1980,
We tried running the symbol through a connection to Mailgun and it came through correctly for us in both the Mailgun dashboard logs and the Apple Mail client.
Which email client are you using to view the emails? Also, earlier you mentioned when Optimize is off, it works fine. Can you try running a test with optimize on and off, and check the Mailgun logs to see if it stays as the ? symbol for both times?
Right now we’re still unable to reproduce the problem. I wonder if there may be some other factor specific to your site (such as another plugin) that is causing this to happen. That would explain why we are having trouble reproducing it.
Additionally, you could try switching mailers to see if the problem is specifically with Mailgun or not. For instance, Brevo has a free tier you could switch to temporarily to try sending through.
I hope that helps! Have a great day!
Hi there @nandomerino,
It looks like you may have posted to the wrong support forum. The error log you’re referring to comes from Easy WP SMTP.
That said, it looks like the problem has to do with your From address. Check your SMTP credentials to make sure they are correct. It may be best to remove them and add them back again, just to make sure they are up to date and being stored correctly.
I hope that helps! Have a great day!
Hi @joewa1980,
Thanks for the additional info. We’re checking into this again and I’ll let you know what we find!
Please make sure you’re using Easy WP SMTP 2.3. The issue should be resolved in the latest version.
Thanks!
Hi @enkirch,
I’m checking in with our developers about this. I’ll let you know what I find.
Thanks for your patience!
Hi there @yleventhal,
In case it helps, you may need to switch captchas. Some pretty effective ones would be:
- reCAPTCHA
- hCAPTCHA
- Cloudflare Turnstile
Additionally, math captchas are can fairly easy for a bot to solve. I’m not sure if that’s the type you’re using, but I wanted to mention it just in case.
I hope that helps! Have a great day!
Hi there @juliedvne,
It looks like there is an issue with your credentials. Check out this guide in our documentation. It walks through setting up a connection to Google Workspace/Gmail, and includes screenshots of each step in the process: https://wpmailsmtp.com/docs/how-to-set-up-the-gmail-mailer-in-wp-mail-smtp/
And in case it helps, we also have a video walkthrough on the process. Our presenter goes over each step so you’re able to see exactly what they see as they connect: https://www.youtube.com/watch?v=m7wd016ARSU
I hope that helps! Have a great day!
Hi there @joewa1980,
Thanks for reaching out! We tried to replicate this on our side but were unable to do so. Can you let us know which mailer you’re using?
Thanks!