dipsaha
Forum Replies Created
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Hi Shahvaiz,
Thanks for reaching out, and I hope you’re doing well too!
You’re absolutely right when you add a custom field like “Phone Number” to the registration or contact form, the data is stored as user meta in the database. However, by default, Tutor LMS doesn’t display this information on the admin student profile page.
To make this custom meta field visible in the admin area or any Tutor LMS profile section, you would need to modify the codebase and fetch the meta value manually where you want it to appear.
For more guidance, I recommend checking out our developer documentation here:
👉 Adding Custom Fields on Registration – Tutor LMS DocsThis will help you understand how the data is stored and how to retrieve and display it as needed.
Best regards,
Dip Saha
Tutor LMS Support TeamForum: Plugins
In reply to: [Tutor LMS - eLearning and online course solution] Enrollment number IssueHi Julian,
Thanks for reaching out!
Once a student gets enrolled in a course, they are marked as a registered student for that course — even if their account is later deleted. Simply deleting the user doesn’t remove their enrollment record from the database.
To correct the “Total number of registrants” showing on the frontend, you’ll need to manually remove those enrollments directly from the database.
Best regards,
Dip Saha
Tutor LMS Support TeamForum: Plugins
In reply to: [Tutor LMS - eLearning and online course solution] custom taxonomy to coursesHi there,
Thanks again for your follow-up!
If you’re looking to display and manage custom taxonomies specifically for Tutor LMS courses, please note that you can only create and manage course-related taxonomies (like categories or tags) via the Tutor LMS interface — for example:
Tutor LMS → Categories or Tutor LMS → Tags.
The approach you’re using (
register_taxonomy) works great for native WordPress post types, but Tutor LMS’s new course builder UI is decoupled from the classic WordPress editor. So even though your custom taxonomy is registered successfully, it won’t appear in the new course creation/edit screen.Best regards,
Dip Saha
Tutor LMS Support TeamHi,
Thank you for reaching out.
At this time, Tutor LMS does not natively support adding validation or identity-check questions in between quiz/exam questions. The system currently allows setting up quizzes with standard question types, but it does not have built-in features for mid-exam identity verification or compliance-style validation prompts.
We understand this feature is crucial for your client’s course approval by Texas State, especially in a regulated field like food inspection. I’ve noted this as valuable feedback and will pass it along to our development team for consideration in future updates.
In the meantime, if your validation questions can be structured like regular quiz questions (e.g., asking the user to confirm personal info), you may insert them manually into the quiz at intervals. However, this won’t enforce identity verification strictly — it will behave like any other quiz question.
Best regards,
Dip Saha
Tutor LMS Support TeamForum: Plugins
In reply to: [Tutor LMS - eLearning and online course solution] No Response ReceivedHi Dr. Mustafa,
Thanks for your patience, and apologies for the delay in getting back to you.
Regarding your query currently, Tutor LMS does not have built-in compatibility with WooCommerce’s “Redeem Code” (or coupon code redemption) system to handle course enrollments directly. That functionality is not supported at the moment.
As a workaround, you can use WooCommerce coupons to apply discounts at checkout for courses.
Best regards,
Dip Saha
Tutor LMS Support Team- This reply was modified 1 year ago by dipsaha.
Hi there,
Thanks for bringing this to our attention!
It looks like the pagination on your course archive page is using query parameters (like
current_page=2), which isn’t properly handled by your current theme or setup — leading to the “No data found” message.Here’s how you can try resolving this:
- Permalink Settings
Navigate to WP Admin > Settings > Permalinks and make sure the structure is set to something likePost name. After selecting it, click Save Changes — even if it’s already selected. This refreshes the permalink rules. - Shortcode Parameters (if used)
If you’re using a[tutor_course]shortcode to display the archive, make sure it’s added without parameters that force non-pretty pagination. - Conflict Testing
Temporarily disable any caching that may interfere with URL rewriting and pagination logic, just to rule out any conflict. - Temporary change the theme.
Looking forward to helping you get this sorted!
Best regards,
Dip Saha
Tutor LMS Support TeamHi,
Thanks again for the update.
Given that you’re using a custom plugin to allow partial public access to lessons, it’s very likely that this plugin is affecting how visibility conditions are applied especially for mobile views.
The progress bar and “Mark as Complete” button are normally hidden for guests unless overridden by some custom logic. So, your plugin could be unintentionally exposing those elements to non-logged-in users.
Recommendation:
Please review the logic in your custom plugin, particularly how it handles visibility and template overrides. You may need to remodel or adjust it to ensure it properly respects user authentication and enrollment status.Best regards,
Dip Saha
Tutor LMS Support TeamHi Carole,
Thank you for reaching out!
To allow users to register for your training on the free version of Tutor LMS, please follow these steps:
- Enable Registration in WordPress
Go to your WordPress dashboard → Settings > General
Then check the box for “Anyone can register” and save the settings. - Find Your Registration Page
Go to Tutor LMS > Tools > Tutor Pages
There, you’ll find the URL for the Registration Page you can share with your learners.
(If you don’t see the registration page listed, please click the “Regenerate Pages” button to create it automatically.)
Once these steps are done, your users can register using the provided link, and they’ll be able to log in and access your courses as needed.
Best regards,
Dip Saha
Tutor LMS Support TeamHi @ernolegezime,
Thank you so much for your thoughtful message and kind words — we truly appreciate your continued support!
Regarding your suggestion:
Currently, Tutor LMS does not have a built-in functionality to notify instructors specifically upon assignment resubmissions. Instructors are only notified via email when an assignment is submitted for the first time.That said, your idea makes a lot of sense and would definitely enhance the workflow for many educators. I’ve gone ahead and forwarded your suggestion to our development team for future consideration.
We’re always looking to improve Tutor LMS, and feedback like yours plays a big part in shaping what’s next.
Best regards,
Dip Saha
Tutor LMS Support TeamHi,
Thanks for the detailed report! This happens if the Public Course feature is enabled in your course settings, which makes progress and completion elements visible to everyone, including guests on mobile.
To fix this, please kindly turn off the Public Course option from the Course Builder settings here:
https://snipboard.io/UCwug6.jpgOnce disabled, those elements will only show to logged-in and enrolled students as expected.
Let me know if you want me to assist further or check on your staging site.
Best,
Dip Saha
Tutor LMS Support TeamHi Mishastorozhuk,
Thanks for reaching out. Please make sure that both your Tutor LMS and Tutor Pro plugins are updated to the same version and updated. Having mismatched versions can sometimes cause issues like the one you’re experiencing with embedding videos.
If they are already on the same version and the problem persists, let me know, and we can explore further troubleshooting steps.
Best,
Dip Saha
Tutor LMS Support TeamForum: Plugins
In reply to: [Tutor LMS - eLearning and online course solution] Display multi currencyHi @futureyoon,
Thanks for checking in!
Currently, there is no update yet regarding WooCommerce multi-currency support with Tutor LMS. However, it is on our roadmap and planned for future development.
We’ll be sure to announce it once it’s available!
Best regards,
Dip Saha
Tutor LMS Support TeamForum: Plugins
In reply to: [Tutor LMS - eLearning and online course solution] custom taxonomy to coursesHi there,
Thanks for sharing your code, it looks perfectly fine and correctly registers the new taxonomy.
However, just to clarify: Tutor LMS’s new course builder is hardcoded, which means custom taxonomies like the one you created won’t appear in the course creation/edit screen (non-legacy mode).
So even though your taxonomy is registered properly, you currently cannot display or manage it from within the new course builder interface. This limitation applies to all custom fields and taxonomies not natively supported.
Hope that clears things up!
Best,
Dip Saha
Tutor LMS Support TeamHi,
Thanks for your question! Support for external video URLs with .m3u8 (HLS) format, including quality selection and subtitle support, is on our roadmap. However, due to the variety of external video sources we need to accommodate, we can’t guarantee a specific timeline just yet.
We appreciate your patience and will keep you updated!
Best regards,
Dip Saha
Tutor LMS Support TeamHi,
Thanks for reaching out! Please try refreshing your permalinks to fix the 404 error:
Go to WordPress Dashboard > Settings > Permalinks, and simply click Save Changes without making any edits. This often resolves permalink-related issues.
If the problem persists, feel free to share your setup Screenshots, and I’ll take a closer look.
Best regards,
Dip Saha
Tutor LMS Support Team
