dipsaha

Hi @ozoebi ,

Thank you for reaching out. I’m sorry to hear that you’re experiencing a critical error with Tutor LMS and unable to access the LMS Dashboard. Let’s try the following steps to troubleshoot and resolve the issue:

• Check for Plugin Conflicts:
  • Please deactivate all other plugins except for Tutor LMS and see if the dashboard appears. If it does, reactivate the plugins one by one to identify the conflicting plugin.
• Check Theme Compatibility:
  • Switch to a default WordPress theme (e.g., Twenty Twenty-One) and see if the issue persists. If the dashboard appears, there may be a conflict with your current theme.
• Enable WordPress Debug Mode:
  • Add the following lines to your wp-config.php file to enable debugging:

define('WP_DEBUG', true); 
define('WP_DEBUG_LOG', true); 
define('WP_DEBUG_DISPLAY', false);

Check the wp-content/debug.log file for any error messages that could provide more insight into the issue.

• Update Tutor LMS:
  • Ensure you have the latest version of Tutor LMS installed. Updating the plugin can sometimes resolve issues.

• Reinstall Tutor LMS:
  • Deactivate and delete the Tutor LMS plugin.
  • Reinstall the plugin from the WordPress repository.

If the issue persists after following these steps, please let me know. We may need to explore further troubleshooting steps or involve the Tutor LMS support team for additional assistance.

Thank you for your patience and cooperation.

Best regards,
Dip Saha

Hi,

Thank you for your patience. Everything looks good according to the screenshots you’ve shared.

However, I see you’re still facing an issue where the enrolled course is not showing on the dashboard. Could you please provide a screenshot of the “WooCommerce Orders” page on your site? This will help me troubleshoot the problem more effectively.

Best Regards
Dip Saha

Hello,

I’m sorry to hear you’re experiencing issues with WooCommerce and Tutor LMS. Here are some steps to troubleshoot and resolve the issue:

• Ensure Guest Checkout is Enabled in WooCommerce:
  1. Go to WooCommerce > Settings > Accounts & Privacy.
  2. Make sure the “Allow customers to place orders without an account” option is enabled.
• Ensure Auto Enrollment is Enabled:
  1. Ensure the “Auto Complete Orders” and “Auto Redirect to Courses After Enrollment” options are enabled.

• Enable WordPress Debugging:
  1. Add the following lines to your wp-config.php file to enable debugging:

define('WP_DEBUG', true); 
define('WP_DEBUG_LOG', true); 
define('WP_DEBUG_DISPLAY', false);

• Check Order Status in WooCommerce:
  1. Go to WooCommerce > Products > Orders.
  2. Ensure that the order status is set to “Completed” after the guest checkout. If the status is “Pending” or “On Hold,” it may not trigger the enrollment.

Try to implement this things and let me know if you are able to solve the problem. If the problem still occurs, feel free to contact us. If you can provide some screenshot related with your problems that would be better to understand. Thank You.

Best Regards
Dip Saha

Hi @maarcoswesleey

I’m sorry to hear you’re experiencing issues with Tutor LMS.

You may restart your development server to solve the issue. If the problem still occurs please provide me the screenshot so that I can understand more and give you further assistance.

Best Regards
Dip Saha

Hi

If the problem persists, please uncheck the first two boxes from this given screenshot: https://snipboard.io/emSbiB.jpg.

If you continue to experience issues, feel free to ask for further assistance.

Thank You.

Hello @patriciava

I’m sorry to hear you’re experiencing issues with auto-enrollment in Tutor LMS Pro with WooCommerce. It sounds like you’ve already tried several troubleshooting steps without success. Let’s try to address this issue systematically.

Make sure you have turned the “Automatically Complete WooCommerce Orders” in Tutor LMS Monetization Settings as well as make sure you have turned the “Auto Redirect to courses” settings on:

https://snipboard.io/ODsy03.jpg

If you have any further questions or need additional assistance, please feel free to ask.

Best Regards
Dip Saha

• This reply was modified 1 year, 11 months ago by dipsaha.

Hi,

I’m glad to hear that you’ve resolved the issue with the “Tab menu”.

Regarding your question, you can indeed customize the menu items by adding a short piece of code to your active theme’s functions.php file. Please refer to our documentation for detailed instructions: https://docs.themeum.com/tutor-lms/developers/editing-tutor-dashboard/ . Go through the document and just follow the steps. Hope you will find it helpful.

If you encounter any further issues or have additional questions regarding this, please feel free to ask.

Thank you.

Best regards,
Dip Saha