cuvelier
Forum Replies Created
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Hi Søren,
Did you get my email via Intercom?
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] Admin section disappears after latest plugin updateHi Design by Trick,
Thanks for getting back to me.
In your wp-config.php could you set WP_DEBUG to true and then try visiting the admin? It should now print out some errors instead of just displaying a white screen.
If you could email any results to owain@humanmade.co.uk that would be great, also be sure to mention in the email it’s you.
I’ve not heard about this Catc22.php script BtoB is referring too.
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] disable multiple file backups in a multisite networkHi Jonathan,
We’re still investigating the issue.
I’ll update you as soon as more progress as been made on our end.
Sorry for the delay,
Cheers!
OwainForum: Plugins
In reply to: [BackUpWordPress] wrong links after restoreHi there,
Thanks for getting in touch.
So you’re site is fully restored? It could be that flushing your rewrite rules could have fixed the issue. WordPress SEO seems like the kind of plugin that might do this during one of its operations.
Did you restore your site to the same domain?
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] Doesn't work with WordPress 4.1.1 versionHey there,
Thanks getting in touch.
Could you tell me what version of the plugin you’re running? Did you by any chance copy the error it was giving?
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] BackupWordPress still active after removing pluhinHi Laurens,
Did you receive my email regarding this issue?
If not, if the plugin is still on your server you’ll need to FTP into your site and remove the BackUpWordPress folder from your /wp-content/plugins/ directory.
How are you tracing the data traffic to BackUpWordPress? And is there currently a backup being performed on your site?
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] Admin section disappears after latest plugin updateHi there,
Thanks for getting in touch. I’m very sorry this happened to your site.
Could you tell me what version of the plugin you were running? And were you running any of the premium extensions?
Apologies for any inconvenience caused to you.
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] "Files and database" does not finishHi there,
Thanks for getting in touch.
So a site that size shouldn’t take longer then just a few minutes with ZIP command, can be longer with the other fallback methods.
What happens when you exclude a portion or your entire uploads directory? Does the backup complete?
I’d recommend you enable support and reach out to us through there.
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] Plugin crashed site when updated on 4.1Debayne,
Could you send us a support request through our support system?
Caroline,
Can you ask your host to upgrade your PHP version to 5.3.2 or higher?
Forum: Plugins
In reply to: [BackUpWordPress] fatal error.Hi Guys,
Sorry you’ve been having trouble.
So this is because you’re running an older version of PHP. BackUpWordPress needs PHP 5.3.2 or later to run. I recommend you contact your hosts and ask them to upgrade you to PHP 5.3.2 or later.
Let me know if you have any questions,
Cheers!
OwainForum: Plugins
In reply to: [BackUpWordPress] Using SSL self-signed certificates, I get an errorHi there,
Thanks for reaching out.
We’ll look into why this is happening.
What would be great is if you could Enable Support and send us a message through support, and I’ll pick up the thread there.
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] 500 Internal Server ErrorHey there,
Thanks for getting in touch,
Could you Enable Support and get in touch with us through there? This will provide some additional information about your server setup.
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] HOW DO I DOWNLOAD MY BACKUPS?Hey Joellepoulos,
Sorry to hear you’ve been having trouble.
Could you email me at support@humanmade.co.uk and we can go into a bit more detail about your issue.
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] Restore to new siteHi Tippers,
You’ll have to create a new database in that case and restore to the new database.
Your hosting provider will likely have setup guide for detailed instructions on how to do this.
Cheers,
OwainForum: Plugins
In reply to: [BackUpWordPress] Can't Download Backups After UpdateHey guys,
We have fixed the issue and hope to release the patch in the next update.
Cheers!
Owain