csonnek
Forum Replies Created
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Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] update error adsense@jotapov thanks for reaching out.
Looking at the console errors, it’s not evident that Jetpack is causing the issue.
Can you hover over one of the
ads:1errors so you can get the actual URL of the item responding with a 403 error?Once I have that information, I’ll be happy to take a closer look. Thanks!
Can you let us know what site you’re having this problem? Once we have that information, we’ll be better able to help.
Thank you!
@jenryland Thanks for reaching out. If you turned off Jetpack’s Site Accelerator tools and the photos still didn’t come back, you probably had a browser cache or a caching plugin caching that old image URL information.
I just checked out your site and I’m seeing your images just fine, so it looks like it may have been a hiccup: screenshot https://d.pr/i/yNWqq0
Let us know if you’re still having trouble and we’ll be happy to help.
@loisflowers20 Thanks for reaching out.
Jetpack saves a blog ID and a token (think username and password) in the database when you first connect that is unique to specific URL. If you’re cloning a live, active, connected site to a new site, then the new site is trying to interact with WordPress.com using the original site’s information. This can cause a whole slew of issues, the primary is that your staging site took over your primary site’s information, causing this Safe Mode problem.
To prevent this in the future, before cloning the primary site, disconnect Jetpack so that data isn’t transferred in the cloning process, then reconnect the primary site.
To fix this, we’ll need you to disconnect both sites from Jetpack, then get back in touch here and we’ll fix things on our end and direct you to reconnect your primary site.
Also, does safe mode keep Jetpack from performing its usual tasks? I published a post this morning and it did not go out to my subscriber list like it usually does.
Yes. That’s because your subscribers list – and stats – are now associated with the staging site, which is why we need to get this fixed for you.
Let us know if you have any questions. Otherwise, we’ll wait to hear back from you!
@webissimo thanks for reaching out!
Looking at your Facebook settings on our end it looks like your oAuth token is broken – to fix it you need to re-establish that token.
NOTE: Please ensure you follow the step to delete the app association on Facebook to fully disable the existing application token prior to reconnecting from your Dashboard.
Please follow all the steps here:
https://jetpack.com/support/publicize/facebook/#reconnecting-facebook
Let us know if you still have this problem after re-establishing that connection token and I’ll be happy to take a closer look.
@blackeater Yes, I know what the problem is. We need to fix things on our end, but the only way we can do so is if you have Jetpack disconnected and stay disconnected. Looking at your account, both sites are currently connected so any changes we make won’t fix the issue.
Please disconnect both sites and keep them disconnected then reply here so we can begin fixing this. Once we make the changes on our end we’ll direct you to reconnect both sites and they should have the correct data assigned.
Let us know if you have any questions. Otherwise, we’ll wait to hear back from you!
@saintandrews – thanks for the update! You’re correct in that it is a function of WordPress, not Jetpack.
Glad to hear you found a solution. Let us know if you need help with Jetpack in the future!
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Jetpack Slowdown check out@mehdirhardisse without Jetpack being active, we can’t really speak to what the problem might be.
If you need to use Jetpack on your site, what checkout process are you using (WooCommerce or something else) and what payment processor are you using? Once I have that information and you have Jetpack active, I’ll be better able to advise.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] RSS Feed Broken@splabman thanks for reaching out.
You’ve reached support for the Jetpack plugin. Your issue with Mailchimp and your RSS feed is not related to Jetpack, but I can help point you in the right direction.
It does appear that your feed is broken by viewing it at https://paulenelson.com/feed/ – and is most likely why Mailchimp support couldn’t help since it’s a problem with your WordPress install.
Since this isn’t something we can help with, you should reach out to your hosting provider for help in getting this sorted out. It looks like you’re hosted at InMotion – you can reach their support here:
https://www.inmotionhosting.com/support/
If you still have trouble, please reach out to the WordPress community for guidance:
https://wordpress.org/support/forum/how-to-and-troubleshootingWe’ll mark this resolved as this isn’t a Jetpack issue.
@darkidk thanks for reaching out.
Can you try these steps to troubleshoot your problem?
1. Disable all other plugins, then check for the fatal error. If it goes away, turn your plugins back on one-by-one until you start seeing the error again. Then note the plugin that caused this error and get in touch with us.
2. If the plugin step above doesn’t help, try activating Twenty Twenty temporarily as your theme. Then check again. If it starts working, likely something in your theme is broken or incompatible with recent versions of Jetpack and you should get in touch with your theme’s author.
Let us know what you find out!
@blackeater I can only provide support in English and I used Google Translate to translate your message. It sounds like you’re having trouble with your developer site taking over the site information for your main site?
To fix this, we will need you to disconnect Jetpack on both sites, then update us here and we can fix things on our end to get the original site information back onto your main site.
Let us know if you have any questions. Otherwise, we’ll wait to hear back from you!
Thank you.
@saintandrews thanks for reaching out.
This is apparently sent to all subscribers, not just the site administrator.
That’s not the case. I tested this behavior on my test site (links to screenshots):
– Email sent to Administrator: https://d.pr/i/ObSqXI
– Email sent to the person who subscribed to comment updates: https://d.pr/i/9LSWIlThe notification that includes the IP address only goes to Administrators of the site.
I hope that clarifies things! We’ll mark this resolved for now.
@ahsan142 – I was able to locate your website URL based on the
183352365blog ID on our end.I tried to load your site and instead of a page loading, I’m prompted to download files – which indicates your site is not working properly which would explain the 500 Internal Service error you’re seeing.
You should reach out to your host for help with this issue. Since they’re hosting your site’s files, they also have access to those files and are the best ones to help you with this issue.
If you’re still having trouble once they get your site loading properly, just let us know.
@wppit – Can you let me know what site you’re having this problem? Once I have that information, I’ll be better able to help.
Thanks!
@herinde – Portfolio items are a type of Custom Post Type (CPT). In WordPress when you create a CPT, it creates an individual page for each CPT item and an archive page – that’s how it works.
If you don’t want people to view a specific project page, what is your purpose of creating portfolio items? Would that be better served with an image gallery or something else that wouldn’t create individual CPT pages?
You might be able to create custom pages to manage those CPT pages based on this documentation:
https://codex.wordpress.org/Post_Type_Templates
Or, depending on how many pages you have, you could install a redirection plugin and redirect specific pages to a different page. That would also update any search indexing as they’ll update based on that redirect.
Otherwise, there’s not much we can do here as the CPT is following the expected behavior so we’ll mark this resolved for now. Let us know if you have any questions or need help with anything else.