Plugin Contributor
csonnek
(@csonnek)
Happiness Rocketeer 🚀
@blackeater I can only provide support in English and I used Google Translate to translate your message. It sounds like you’re having trouble with your developer site taking over the site information for your main site?
To fix this, we will need you to disconnect Jetpack on both sites, then update us here and we can fix things on our end to get the original site information back onto your main site.
Let us know if you have any questions. Otherwise, we’ll wait to hear back from you!
Thank you.
when this problem occurred, I have reinstalled the plugin and reconnected several times but the results are the same, in the list of sites visible on the development site wordpress.com it is still there.
Plugin Contributor
csonnek
(@csonnek)
Happiness Rocketeer 🚀
@blackeater Yes, I know what the problem is. We need to fix things on our end, but the only way we can do so is if you have Jetpack disconnected and stay disconnected. Looking at your account, both sites are currently connected so any changes we make won’t fix the issue.
Please disconnect both sites and keep them disconnected then reply here so we can begin fixing this. Once we make the changes on our end we’ll direct you to reconnect both sites and they should have the correct data assigned.
Let us know if you have any questions. Otherwise, we’ll wait to hear back from you!
for the main site I have disconnected from the jetpack but for the second site I can’t, because basically the site doesn’t exist, when I enter the dashboard it actually connects to the main site. or is there a way to disconnect via wordpress.com?
Thanks for letting us know! I’ve disconnected the old site from our end. I then updated some settings on our side to fix the URL for your site.
Can you please reconnect Jetpack on your main site? Please let us know when you’ve done so and then we’ll have a look at things from our side to confirm that Jetpack is working as expected on your site.
I have linked it worked, although a few weeks before today the statistical data is missing. but thank you the plugin is back to normal.
I have now restored the missing stats so you should see those in your dashboard now. Hope that helps!
thanks, that’s very helpful
