Creative Themes
Forum Replies Created
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Forum: Plugins
In reply to: [Blocksy Companion] bug ReportingHello @alejosound,
Could you please tell me what is the theme and companion version you are using at the moment?Forum: Plugins
In reply to: [Blocksy Companion] bug ReportingHello @alejosound,
That’s weird, I just tested this and everything works fine on my end, please see this video – https://d.pr/v/Ix3u7ACould you please open the browser inspector tool -> console and see if you have any errors there?
Cheers!
Hello @helena377,
You can easily deactivate the Blocksy gallery with the help of this filter – https://creativethemes.com/blocksy/docs/code-snippets/restore-built-in-woocommerce-product-gallery/
Hope this helps 🙂
Forum: Plugins
In reply to: [Blocksy Companion] item_ID problem after updateHey @oswald0551,
That’s awesome, glad everything is working fine now 🙂Please note, it is recommended to keep the theme and companion plugin up to date all the time, each update brings improvements and bug fixes.
Have a nice day 😉
Forum: Plugins
In reply to: [Blocksy Companion] item_ID problem after updateSeems you are running a very old theme version, the latest one is 1.8.28.
It’s weird that you don’t see in the dashboard that there is an update for the theme, most likely this is somehow related to your server configuration.I would suggest you to get in touch with your hosting/server provider and ask them to take a look in to this.
After you will update the theme and companion plugin to the latest version everything should work fine.
Hope this helps.
Forum: Plugins
In reply to: [Blocksy Companion] item_ID problem after updateHey @oswald0551,
What is the theme version you have now installed?You can check it like this – https://d.pr/v/r9Um8b
Forum: Plugins
In reply to: [Blocksy Companion] item_ID problem after updateHello @oswald0551,
That’s really weird, everything works fine on our installs.Did you also updated the theme to the latest version or only the companion plugin?
Forum: Themes and Templates
In reply to: [Blocksy] fatal error installing woocommerce to Blocksy themeHello @guisalcas10,
That’s really weird, everything works fine on our end.The only idea that comes to my mind is that not all theme files where copied 100% when you installed or updated the theme.
In order to be able to verify this theory, please access this folder
wp-content/themes/blocksyvia FTP, download it to your computer and send it to us via email at hq@creativethemes.com so we could double check and see if this is right.Waiting a reply from you.
Thanks.
Forum: Themes and Templates
In reply to: [Blocksy] Can’t change the layout of CPT into a custom one.Hi @rajbhilawekar,
While Blocksy has lots of options for customizing the archive page layout from the free version, you don’t have a way to display custom fields there in the free version, sorry.
But, I’m glad to hear you found a (partial) solution to your problem. Please do let me know if you still have any questions that we can help you with.
All the best!
Forum: Themes and Templates
In reply to: [Blocksy] Alt Text not workingHello @ulim,
What do you really mean by “the alt text is not present”?
As I can see everything works just fine, please see this video – https://d.pr/v/UU0G8ICould you please share your website url or record a video so we could better understand your issue?
Forum: Themes and Templates
In reply to: [Blocksy] Remove a row from the Customizing HeaderHi @rabahf,
Actually the space that appears after the header is not generated by the header bottom row.To remove that space simply edit the page and deactivate the top “Content Area Vertical Spacing”, here is a quick video – https://d.pr/v/19e6Cy
Hope this helps 🙂
Forum: Themes and Templates
In reply to: [Blocksy] Issue with customizer contentHey @technichdml,
Glad you figured it out and thanks for letting us know 🙂Cheers!
Forum: Themes and Templates
In reply to: [Blocksy] Issue with customizer contentHi @technichdml,
Thanks for taking the time to describe your problem in details and also to lookup further threads of this problem.
If you can provide me with the export of your site and the script to import it, I could try to run it on my end and see how it performs. I would strongly suggest sending over the export to hq at creativethemes dot com to not expose it publicly.
We did the same for the person from the other thread and it worked just fine on my end, no customizations got lost.Also, you mentioned that you experienced some issues with our importer/exporter. It managed to import the footer settings correctly, but something went wrong with the Logo. Can you please provide the export of your customizer settings to us too so that we can validate?
Other than that, it’s hard to give you any guidance without seeing your exact script for import/export… The customizer values are stored in the wp_options table and checking if that one got porter correctly is worth the time. It is also a serialized PHP array so encoding/escaping issues could also be the cause of the problem, we noticed that multiple times.
I hope this gives you at least some guidance on where to move forward and I’m waiting for further feedback from you.
All the best!
Forum: Themes and Templates
In reply to: [Blocksy] Remove breadcrumb itemsHey @hasanfachrul,
No, unfortunately there is no hook for this at the moment.Glad you solved it with CSS too 🙂
Have a nice day 😉
Forum: Themes and Templates
In reply to: [Blocksy] Remove breadcrumb itemsHello @hasanfachrul,
Sorry, I’m not really sure I totally understood you.Why would you do that? Breadcrumbs are meant to show the path of the website where you are for a better navigation.
Anyway, there is no option to hide/remove all items from the breadcrumbs but you can do that with some custom CSS.
.ct-breadcrumbs > *:not(.first-item), .ct-breadcrumbs .first-item .separator { display: none; }Hope this helps.