Creative Themes
Forum Replies Created
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Forum: Themes and Templates
In reply to: [Blocksy] Product Brands slug points to 404Hello @stipica,
I see you submitted a support ticket from our website too.
Let’s continue the discussion there, this forum is only for free theme users.
Forum: Themes and Templates
In reply to: [Blocksy] Login / Register modals no longer workingHi @fledgling42,
Sorry to hear you are having issues with our account modal.
I just tested the functionality on my end and everything is working fine — no sign of a 500 response like you have. Let’s do the following:
- Please enable debugging like described here. Please make sure to enable both
WP_DEBUGandWP_DEBUG_LOG. After this, try to register again on your site. You will have awp-content/debug.logfile with more details on the issue — please send over the errors from that file here. This will help us understand what exactly fails. - Looks like you have reCaptcha on your register form. How exactly you added it there? With which plugin? Maybe that is the reason for the problem.
Waiting for your answer so that we can troubleshoot this further.
Thank you!
Forum: Plugins
In reply to: [LiteSpeed Cache] Instant Click feature and Blocksy themeThank you @litetim 🫶
Forum: Plugins
In reply to: [LiteSpeed Cache] Instant Click feature and Blocksy themeThank you very much @litetim!
Forum: Themes and Templates
In reply to: [Blocksy] Quiz Maker Plugin messed up after updating to 2.0.80Hello @sparkerm,
I just took a look at your website but I can see that everything works fine, please see this screenshot – https://share.cleanshot.com/XbM0fMkQ
Could you please provide a link to the exact page where this happens for you?
Forum: Reviews
In reply to: [Blocksy Companion] Huge disappointment!Hello @mandispa,
Thank you for reaching out! Could you kindly share more details about the “unexpected changes” you’re noticing on your site? Understanding the specifics will help us identify the root cause more effectively.
Please keep in mind that various factors could contribute to these issues after an update. For example, it might involve a cached version of your site, mismatched updates between the companion plugin and theme, or incomplete file transfers during the update process (which occasionally depends on the WordPress.org update servers).
To ensure we address your concerns promptly, I encourage you to submit a support ticket through our site. Rest assured, our team is committed to assisting you and resolving this matter efficiently.
We appreciate your patience and look forward to working together to achieve a positive outcome.
Forum: Reviews
In reply to: [Blocksy] Superb theme, and freeWith pleasure @obbzy 🙂
Hey @silasveta2012,
Great, just replied to your ticket.
Hello @silasveta2012,
That’s weird, everything works just fine on our test sites, this problem was fixed.
Could you please send the
debug.logfile from your site to us through our support form from our site? https://creativethemes.com/blocksy/support/I would like to take a closer look and see if there are not other issues that could affect your setup.
Thank you both for replying in such a prompt manner!
@dominikzuk in your case,
complianz-gdpr,wpforms-liteandwordpress-seoplugins are causing the notice, have a look: https://share.cleanshot.com/BYJWrhb4@silasveta2012 yep! That’s the one that we fixed today — the one related to
get_preliminary_exts_info(). Next update will have this fixed.Thanks again!
@dominikzuk, @silasveta2012 Hello!
We did manage to reproduce one more situation where this problem appears. We managed to trace it and fix it. Next update of Blocksy will have a fix for it.
Could you please please install the “Query Monitor” plugin and send over a screenshot with the expanded details of the “Doing it Wrong” tab? This way we’ll know for sure that we fixed all cases of this problem.
The screenshot should look like this: https://share.cleanshot.com/6bTHMx4pThanks a lot for your cooperation!
Forum: Reviews
In reply to: [Blocksy] Superb theme, and freeHi @obbzy,
Thank you very much for your kind words, this means a lot for us 🙂
We do have plans to add Bluesky network but a little bit later.
Meanwhile you can use this filter to add custom social icons/networks – https://creativethemes.com/blocksy/docs/code-snippets/add-a-custom-social-network/
Forum: Reviews
In reply to: [Blocksy] Needs updateForum: Themes and Templates
In reply to: [Blocksy] Theme Customize Error WordPress Auto Update to 6.7Hi @glenn735-admin,
Try to deactivate all your plugins one by one and this way most likely you will find which one is at fault.
Let us know if you have any other questions.
Forum: Reviews
In reply to: [Blocksy] Needs updateHello @mmoralesp,
Please open a new thread in the support forum and we will assist you for sure.
Here is the link – https://wordpress.org/support/theme/blocksy/#new-topic-0
- Please enable debugging like described here. Please make sure to enable both