item_ID problem after update

  • Resolved oswald0551

    (@oswald0551)


    1 year, 11 months ago

    After updating blocksy companion, the following item_ID error message is visible on the website header, but only on the PC and not on the smartphone:

    Notice: Undefined variable: item_id in /mnt/web309/b1/55/57107755/htdocs/STRATO-apps/wordpress_02/app/wp-content/plugins/blocksy-companion/framework/features/header/items/account/view.php on line 73

    Line 73 is this: ‘item_id’ => $item_id

    What can I do to solve this issue ?

    Sincerely yours

    Mr. Oswald

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author creativethemeshq

    (@creativethemeshq)

    1 year, 11 months ago

    Hello @oswald0551,
    That’s really weird, everything works fine on our installs.

    Did you also updated the theme to the latest version or only the companion plugin?

    Thread Starter oswald0551

    (@oswald0551)

    1 year, 11 months ago

    Thanks for the reply.
    How to update Blocksy theme ?
    There is no update button on the WordPress dashboard.
    Sincerely
    Oswald

    Plugin Author creativethemeshq

    (@creativethemeshq)

    1 year, 11 months ago

    Hey @oswald0551,
    What is the theme version you have now installed?

    You can check it like this – https://d.pr/v/r9Um8b

    Thread Starter oswald0551

    (@oswald0551)

    1 year, 11 months ago

    thanks for the reply.
    My current blocksy theme version is 1.8.3.3

    Plugin Author creativethemeshq

    (@creativethemeshq)

    1 year, 11 months ago

    Seems you are running a very old theme version, the latest one is 1.8.28.
    It’s weird that you don’t see in the dashboard that there is an update for the theme, most likely this is somehow related to your server configuration.

    I would suggest you to get in touch with your hosting/server provider and ask them to take a look in to this.

    After you will update the theme and companion plugin to the latest version everything should work fine.

    Hope this helps.

    Thread Starter oswald0551

    (@oswald0551)

    1 year, 11 months ago

    After updating the blocksy theme the visible error message on the website header is gone.
    Thank for helping me solve the problem.
    Sincerely
    Oswald

    Plugin Author creativethemeshq

    (@creativethemeshq)

    1 year, 11 months ago

    Hey @oswald0551,
    That’s awesome, glad everything is working fine now 🙂

    Please note, it is recommended to keep the theme and companion plugin up to date all the time, each update brings improvements and bug fixes.

    Have a nice day 😉

Viewing 7 replies - 1 through 7 (of 7 total)
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