CodeWooGeek

Hello there,

We’ve updated our plugin as v2.3.1. Please update it and check it out.

Thanks.

Hello there,

Good Day!!

We’re here to assist you with this one.

With Version 2.3 you can able to hide the count next to the Instock Notifier menu in admin side.

After update plugin to latest please go to Admin Dashboard -> Instock Notifier -> Settings -> Navigate to Troubleshoot Settings -> Find option named it as “Hide Subscriber Count” -> Enable that checkbox then Save Changes and check it out.

Let us know.

Thanks.

Hello there,

Good Day!!!

We’re here to assist you with this one.

Is your customer reported “Something went wrong please try after sometime” error notice upon subscription?

If so then please read the below information.

We use one layer of security to our ajax request which is WP Nonce – but due to caching mechanism from third party plugins/hosting this security nonce also cached which cause this error “something went wrong, please try again after some time”, some cases by setting up cache timeout in plugin settings reduce this kind of issue.

How to get rid of this error?

From version 2.0 we added different techniques to avoid Something Went Wrong Error – If your site has encounter such issues we suggest you to try the below steps to get rid of Something Went Wrong Error

Go to Admin Dashboard -> Instock Notifier -> Settings -> Troubleshoot Settings Section -> Frontend Subscribe Form Submission via
It has two option one is WordPress AJAX(default) and another one is WordPress REST API Route
Try change that option to WordPress REST API Route and check it out(purge your cache and check it out).

If the above steps not helpful then follow the another method which is Google reCAPTCHA v3(Invisible Recaptcha) – For that you need Site key and Secret Key of v3 – Go to Admin Dashboard -> Instock Notifier -> Settings -> Google reCAPTCHA Settings -> Enable Google reCAPTCHA and Choose Version -> V3 followed by Site Key and Secret Key(both fields required in order to function properly)

If v3 not helps try v2 of Google reCAPTCHA

Let us know.

Thanks.

Hello Slavens Racing,

Good Day !!!

Could you please let us know the following information

1. Is our plugin is latest?- because we made some fix to the last version where we added additional check before sending any email(product is valid and has valid stock).

2. WooCommerce plugin Version, WordPress Version, Back In Stock Notifier plugin Version

3. If any cache plugin – which one it is?

Let us know.

Thanks.

Hello there,

Good day!!!

There are many reason behind fail to send restock email.

Please try to troubleshoot the issue in detail
1. Try change background process engine to woocommerce(repeat the process) instead of default to see it helps.
2. Check Manual sending instock email works?
3. We record the log of each activity behind sending email, so we strongly suggest you to check the log recorded in WooCommerce -> Status -> Logs -> Top right side drop-down check any log with prefix of back-in-stock-notifier with latest date, that will have more details about the issue.
4. Sometimes issue may arise because of conflict between plugins, we suggest you to try (just for testing) deactivate all other plugins except Woocommerce and our Plugin to see it works in any way?

If our plugin works after trying troubleshoot steps, do consider to change the review.

Thanks,
CodeWooGeek Team.

Hello there,

Good Day!!!

You can use {only_product_name} to hide unwanted meta data over product name.

Let us know

Thanks.

Hello there,

Good Day !!!

Actually that information is product id added to the product name which is from {product_name} shortcode used in Mail Settings(Subject/Message). You can change it to {only_product_name} to ignore other meta details associated to the product name.

Let us know

Thanks.

Hello there,

Good Day !!!

We confirm that our plugin works for virtual out of stock product without any issue.

Could you please troubleshoot the issue further in your side.
1. Switch different theme to see it works? – If this not works then proceed next step
2. Deactivate all other plugins except WooCommerce and our Back In Stock Notifier to see it works

Let us know.

Thanks.