CodeWooGeek

Hello there,

Good Day!

Thanks for reaching out to us.

Our plugin uses the default WooCommerce email template for styling, including the logo. The logo shown in the email comes from your WooCommerce email settings, not from our plugin directly.

To update it, please go to:
WooCommerce → Settings → Emails → Email Sender Options and update your logo there.

Please note: This change will apply to all WooCommerce order emails as well, since they all share the same template settings.

Thanks.

Hello there,

Good Day!

We’re here to assist you with this.
Please follow the troubleshooting steps below so we can help you in detail:

1. If your background process engine(in our settings page) is set to WooCommerce, make sure that the cron job is enabled.
   • Go to Admin Dashboard → Instock Notifier → Status → Cron Status and share a full screenshot of the status page.
2. If the above cron status is disabled, please ensure your server cron is configured properly. Any technical glitch here can prevent the emails from being sent.
3. Make sure you have updated our plugin to the latest version (v6.0.6).
4. If you update stock using the native WooCommerce method (stock updates within the website, not via a third-party plugin) but emails are still not sent, please double-check steps 2 and 3 above.
   • If you update stock directly from a third-party inventory or ERP software, please enable the option in Troubleshoot Settings:
     “Enable this option if you have updated the stock from a third-party inventory plugin”.
5. If you are not using a third-party plugin but emails are still not sent, please still enable the above option and confirm that the cwginstock_third_party event is registered.
   • Check this in Admin Dashboard → WooCommerce → Status → Scheduled Actions → Pending and look for “cwginstock_third_party.”
   • If it is not found, please reactivate our plugin (deactivate and activate it again).
6. We keep track of all email-sending activities in our logger.
   • Go to Admin Dashboard → WooCommerce → Status → Logs and check for the latest log file named back-in-stock-notifier-for-woocommerce, which contains all related information.
7. If the issue still persists, please try deactivating all other plugins except WooCommerce and Back in Stock Notifier to check if the issue is resolved.

Let us know.

Thanks.

Hello there,

Good Day!

Thank you for the details – We’ve added your requested change in v6.0.5. Please update it and check it out.

Thanks.

Hello there,

Good Day!

We checked your given website and we noticed that wrapper of stock availability has been hide using inline css.

.woocommerce-variation-availability {
display: none;
}

We suggest you to remove that css code and check it out.

Thanks.

Hello,

Thank you for your feedback.

We’ve addressed the issue you reported in the latest version (5.9.0).
Please update to the latest version and check if everything works as expected.

Thanks!

Hello there,

Good Day!

We’re here to assist you with this one.

We use one layer of security to our ajax request which is WP Nonce – but due to caching mechanism from third party plugins/hosting this security nonce also cached which cause this error “something went wrong, please try again after some time”, some cases by setting up cache timeout in plugin settings reduce this kind of issue.

How to get rid of this error?

We added new techniques in version 2.0 to avoid the Something Went Wrong Error –If your site has encountered such issues, we suggest you try the below steps to get rid of the Something Went Wrong Error.

1. Google reCAPTCHA: Consider using Google reCAPTCHA v2 or v3. You will need a Site Key and a Secret Key for this. (Go to Admin Dashboard -> Instock Notifier -> Settings -> Bot Protection -> Bot Protection through -> Google reCAPTCHA -> 1. Enable Google reCAPTCHA in Subscribe Form : Enable 2. Select Google reCAPTCHA version -> v2/v3. Enter the Site Key and Secret Key corresponding to the selected version for proper operation.)
2. Turnstile: Consider using Turnstile as an additional bot protection option. You will need a Site Key and a Secret Key for this. Go to Admin Dashboard -> Instock Notifier -> Settings -> Bot Protection -> Bot Protection through -> Turnstile -> Enable Turnstile in Subscribe Form (Enable) -> Turnstile Site Key -> Turnstile Secret Key.  
3. Switch to the WordPress REST API Route: Go to Admin Dashboard -> Instock Notifier -> Settings -> Troubleshoot Settings Section -> Frontend Subscribe Form Submission via Oneis WordPress AJAX (default) and the other one is WordPress REST API Route. Try changing that option to “WordPress REST API Route” and checking it out (purge your cache and check it out).

Let us know.

Thanks.

Hello there,

We appreciate your feedback and understand your frustration. Our team strives to provide timely support, and while we do our best to respond quickly, our standard response time is 12 to 24 hours, as we assist customers across different time zones.

Regarding your concern, the Back In-Stock Notifier automatically sends notifications when a product is restocked. If this isn’t happening, it could be related to email settings, WooCommerce background processing, or other factors. We’d be happy to assist in troubleshooting the issue.

If you’re still facing difficulties, please reach out through our support portal, and we’ll do our best to resolve this for you.

Thanks.

Hello there,

Good day!

We’re here to assist you with this.

The slowness of your product list table may be due to the Subscribers Count column. We suggest the following steps:

1. Go to Admin Dashboard → Products.
2. In the top right corner, click Screen Options.
3. Uncheck the Subscribers Count checkbox.
4. Click Apply.

After this, check the speed using Query Monitor and see if there’s any improvement.

If the issue persists, try this additional step:

1. Go to Admin Dashboard → Instock Notifier → Settings.
2. Navigate to Troubleshoot Settings (Experimental).
3. Find Show Subscribers Count and uncheck the option.
4. Check if this resolves the issue.

Let us know the results.

Thanks.