CodeWooGeek

Hello there,

There is no issues from our plugin, looks like some of your customers have entered wrong email address(email address actually not exists), hence mail sent(from your server) but not delivered(screenshot itself clearly shows that recipient is wrong).

Let us know.

Thanks.

Hi there,

Please don’t share your login credentials(even if it is staging site) with anyone, as it is strictly prohibited as per forum rules.

Can you please troubleshoot this with further more steps.

For your information your reported issue is not from our plugin, but anyway we guide you to troubleshoot the issue in detail.

1. Deactivate all other plugins except WooCommerce, try to stock the product and check the behaviour works properly.
2. Now activate Back In stock Notifier and check the same flow again, like make it out of stock and restock the product(to see notification works properly)
3. Activate ATUM Inventory and check the behaviour, see if this plugin causes any issue.
4. Activate remaining plugin one by one and check the same behaviour again to see which plugin giving such conflicts?

We 100% sure your reported issue is not from our plugin.

Thanks.

Hello there,

Good Day !!!

We’re here to assist you with this one.

Could you please tell us how you restock the variation? through quick edit/via edit product? As we haven’t update any stock value to the product, instead we fetch the stock update trigger from WooCommerce and send a mail in a background process.

The other sku sizes are still unavailable however yet the plugin is now saying ‘1 in stock’ for all unavailable skus.

From our understanding are you referring frontend right? 1 in stock? If so then this is not from our plugin, as per the implementation we only check whether the product is updated from out of stock to instock, accordingly we fetch the subscribers belongs to the product/variation and send mail.

Let us know

Thanks.

Hello Tim,

Good Day !!!

Thanks for your great suggestion we will sure correct it, down the road.

Thanks.

Hello there,

Good Day!!!

Thanks for your feature request, as we already have this feature in our to-do list. We will check this out(only depends on feasibility) and will bring this in core down the road. Keep an eye on our future updates as there is no specific timeline for bring this it in core(who knows it may be in our next release 🙂 )

Cheers and thanks.

Hi Anthony,

We make note of your requested feature as a to-do list(as it need to revamp most of the part in our core, which of-course takes more time), we will slowly bring your feature in our core such that you can make use of the functionality implemented it in product page. For now you can make use of the functionality only in product page.

Thanks.

Hi @carmarthenfood,

Looks like Automatic Process started but mail sending was failed(it arise from different factor, may be your mail server might down that time/mail server might reject the email/subscribed email was incorrect etc). We have option to send mail manually but that doesn’t mean it control the status of subscribed list(as we implemented only for Testing Purpose), our plugin is purely automatic, But you can change the status from Failed to Mail Sent via Bulk Action(Change status to Mail Sent).

You can also use SMTP Plugin with Third Party Transactional Email Services without rely on default mailer(your mail server), from this you can avoid such issues in future.

If you still need any assist from our side, please create a new support topic as we might miss to reply you back with already resolved tickets.

Thanks.