Support » Plugin: Back In Stock Notifier for WooCommerce | WooCommerce Waitlist Pro » Variation sku shows as ‘in stock’ when it isn’t

  • bandsome

    (@bandsome)


    Hey guys,

    We are just about to implement this plugin into our site.

    All seems to be working as intended except for the following example –

    All variation sizes are out of stock. User selects size ‘S’ and subscribes to that sku. Sku becomes available, user is notified and adds item to cart. The other sku sizes are still unavailable however yet the plugin is now saying ‘1 in stock’ for all unavailable skus. This is incorrect and should instead be displaying the email form since their skus are not in stock.

    Hope that make sense.

    Thanks

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author CodeWooGeek

    (@codewoogeek)

    Hello there,

    Good Day !!!

    We’re here to assist you with this one.

    Could you please tell us how you restock the variation? through quick edit/via edit product? As we haven’t update any stock value to the product, instead we fetch the stock update trigger from WooCommerce and send a mail in a background process.

    The other sku sizes are still unavailable however yet the plugin is now saying ‘1 in stock’ for all unavailable skus.

    From our understanding are you referring frontend right? 1 in stock? If so then this is not from our plugin, as per the implementation we only check whether the product is updated from out of stock to instock, accordingly we fetch the subscribers belongs to the product/variation and send mail.

    Let us know

    Thanks.

    Thread Starter bandsome

    (@bandsome)

    Hey thanks for the reply.

    We restock skus using a plugin called ATUM Inventory.

    The ‘1 in stock’ message we can hide in css so that’s no problem.

    The issue however still remains when a product becomes available, e.g the size Small in that link above, the remaining sizes m, l, xl no longer show the email form.

    I just tried to re-create the issue, this time adding the stock inventory through the edit product variations. I added 2 stock to size medium, saved it, then tried to add the size Medium to the cart. This time I received a notification popup saying ‘Sorry, this product is unavailable. Please choose a different combination.’

    Very strange.

    Let me know if you would like some login credentials.

    Thanks

    Plugin Author CodeWooGeek

    (@codewoogeek)

    Hi there,

    Please don’t share your login credentials(even if it is staging site) with anyone, as it is strictly prohibited as per forum rules.

    Can you please troubleshoot this with further more steps.

    For your information your reported issue is not from our plugin, but anyway we guide you to troubleshoot the issue in detail.

    1. Deactivate all other plugins except WooCommerce, try to stock the product and check the behaviour works properly.
    2. Now activate Back In stock Notifier and check the same flow again, like make it out of stock and restock the product(to see notification works properly)
    3. Activate ATUM Inventory and check the behaviour, see if this plugin causes any issue.
    4. Activate remaining plugin one by one and check the same behaviour again to see which plugin giving such conflicts?

    We 100% sure your reported issue is not from our plugin.

    Thanks.

    Thread Starter bandsome

    (@bandsome)

    Hi,

    Thank you for the thorough instructions.

    We have tried the above and even had our web developer look into it but unable to fix the issue.

    You can see this product here –
    http://bandsome.staging.sourcebrew.co.uk/shop/crew-neck-raw-steel-smiley-shirt/

    size Large, and size XLarge have 0 inventory yet the signup form does not display.

    see images of inventory drop down -https://imgur.com/a/I6uI6SW

    The issue only occurs once an out of stock sku is updated. For example, all the skus will show the signup form initially but once a sku inventory is added, all the other skus which are still out of stock won’t show the signup form any longer.

    I’m not sure how to explain it any better without you logging in and testing for yourself.

    We are hoping to implement your plugin into our site today, any solution would be greatly appreciated!

    Thanks

Viewing 4 replies - 1 through 4 (of 4 total)
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