cheffernan

Hi @wpchameleon

If you want to send me a link to your site at cheffernan@hubspot.com I can take a look. Please refrain from sharing any login info to your WordPress website as it is HubSpot policy never to access our users personal accounts.

Best,

Conor

Ah I see. I think you should be able to use Zapier to do something like this.

1. Connect your WordPress site to Zapier.
2. Create a new Zap and choose the trigger “New User” in WordPress.
3. Set up the trigger by selecting the WordPress site and specifying the subscriber role.
4. Choose an action to perform, such as sending an email, adding the subscriber to a mailing list, or updating a spreadsheet.
5. Test the Zap and turn it on to start firing events whenever a new subscriber is added in WordPress.

Zapier integrates with HubSpot and can allow you to create a contact. Details here.

Best,

Conor

Hi @wpchameleon ,

When I tried to reproduce this error by submitting a form via firefox, I could not. Submitting a form from contact form 7 did indeed create a new contact in my HubSpot CRM.

Some things I would suggest you could try:

1. Do a submission in a firefox incognito window: the form submissions are based on cookies so if you have previously submitted a form in firefox and go to submit a second form, you will be recognised as the same user and thus update an existing contact instead of creating a new one. Doing the submission in an incognito window should relieve this issue.
2. Make sure there is nothing strange going on with your non-hubspot forms settings. Linked here is an article about updating the mapping between your non-HubSpot form and form contact fields. I would double check that this is all as it should be.

I’m sorry I cannot be of more assistance. If there error still persists after trying these two things if you would be so good as to make a screen recording of you experiencing the error providing details such as:

• HubSpot plugin version
• Firefox version
• What you expect to happen vs what is happening

That would be helpful in moving this forward.

Best,

Conor

• This reply was modified 3 years, 5 months ago by cheffernan.

Hi Rajeevbagra,

I think there might be a bit of confusion between WordPress users and HubSpot contacts. Typically you would not want to sync these two things.

HubSpot contacts are a way to keep track of all of your website visitors (the public) that interact with your business (or website). Typically a business with a WordPress website would have a large number of contacts. These are not admins on your HubSpot portal.

WordPress users are users that have access to update your WordPress site. Typically you would have a small number of users on a WordPress sites user list. The number of editors on your website is probably not going to increase so quickly that you would want an automated workflow to create a contact for each new user. If you create a contact for each WordPress user, you can of course create a list and group these contacts separately to your other contacts.

I feel like perhaps what you are trying to achieve is every time you add a new admin user on your WordPress website, you would like them to also be added as an admin user to your HubSpot portal? Is that correct? This would involve a different process though not contacts. Happy to explore this more if that is what you are trying to do. If not, could you please provide more details about your objective and perhaps I can be of further assistance.

Best,

Conor

Hi @wpchameleon ,

I will check with our forms team whether this is a known bug and try to reproduce the error on my side in the meantime. I will update you once I know more information.

Best,

Conor

Hey @rayeason,

As this thread has been inactive for a while, I’m gonna go ahead and mark it as resolved. Let me know if you experience any further issues. If you are enjoying using the plugin, it would mean a lot to use if you would leave us a review. Best of luck with your website!

Best,
Conor

• This reply was modified 4 years, 5 months ago by cheffernan.

Hey @happybrain ,

I see this thread has been inactive for a couple of days. I’m going to mark as resolved. Let me know if you require any further assistance. Also if you are enjoying using the plugin, we would really appreciate if you could leave us a review.

Best,
Conor

Hi @happybrain,

If you would like to set up a privacy policy you can do so in your hubspot settings. Follow the steps in this link (search for “Customize your default cookie policy” on this page):

This will allow you to set up a consent banner in your hubspot settings with no need for an extra plugin as shown in this image. Copy and colour scheme are customisable (as well as countries where this banner will show and pages that it will show on).

I am not very familiar with Lubenda and not sure what you mean by a preventative block. You mean you would like to prevent the tracking until the user clicks the Lubenda banner? If this is the case you may want to use the HubSpot tracking code api to prevent tracking until the user has opted in to tracking. I would recommend the HubSpot tracking banner as detailed above as the more easy solution however.

Let me know if this is helpful or if I have misunderstood your query, I would be happy to help you out further.

Best,
Conor