cheffernan
Forum Replies Created
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Hi @rdrewniak2 ,
apologies for the late response. Can you clarify which endpoint you are referring to. The ones you linked are not used in the plugin? There are /v1 api urls used in the plugin but these do not refer to the apis being referred to in the above linked document.
Best,Conor
Hi @curzonpr
Sorry for the slow response. Can you clarify what you mean by spam? You are getting form responses without people submitting responses?
Best,Conor
Closing due to inactivity
best,
ConorHi,
your issue is likely the same as this one :
https://wordpress.org/support/topic/disconnect-on-salt-change/
let me know if it helps.
Best,
Conor
Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] HubSpot errorClosing due to inactivity. Feel free to reopen in the future should you need more assistance.
Best,Conor
Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] HubSpot errorHi @louistax2 ,
Unfortunately the latency introduced by the HubSpot tracking code is outside the remit of the team that monitors this forum for issues solely relating to the WordPress plugin. In this case, it is not a problem with the plugin adding the tracking code to your website (this is happening), the problem is that you are not satisfied with the performance of the tracking code.
In this previous answer on this thread, I made some suggestions that could help ameliorate your situation:
https://wordpress.org/support/topic/hubspot-slows-down-my-site-significantly/
However as your question is not related to the HubSpot plugin, I would direct your question to either your HubSpot support rep or the HubSpot community discussion forum. Apologies we cannot help resolve your problem directly.
Best,Conor Heffernan
Closing due to inactivity
Sorry to hear you’re having issues with the HubSpot tracking code.
When I checked the pages in question in my browser, I can see the tracking code being added to the page. The HubSpot plugin will always add the tracking code when it’s properly connected to your account.
There are only a couple of scenarios where the tracking code might not appear:
- You’re signed in to the WordPress site (e.g., as an editor or admin). HubSpot intentionally does not inject the tracking script in this case.
- The plugin is disconnected from your HubSpot account. If disconnected, the script won’t be added to the page.
If you’ve verified that the plugin is connected and you’re not signed into WordPress while testing, then I’m not sure what might be going wrong.
That said, here are a couple of things worth checking:
Content Security Policy (CSP)
If your site’s server is applying a strict CSP header and it doesn’t includehttps://js.hs-scripts.com, the browser will block the tracking script. You can check this in your browser’s DevTools console or network tab for blocked requests or warnings.Caching or Optimization Plugins
Some plugins like WP Rocket, Autoptimize, or SG Optimizer can defer or strip scripts like HubSpot’s. Try temporarily disabling any performance or caching plugins and see if the tracking script starts appearing again.I hope this helps. I am sorry I cannot be more help. I am sure you can appreciate it is tricky to debug issues on an individual WordPress instance with a specific set of plugins / browser on your end.
Best,
ConorHI @michellefink24277 ,
Can you provide a link to your website where you expect the HubSpot tracking code to be? You mentioned that you can see the tracking code when inspecting the source code but others cannot. Are you all testing in the same browser? It is possible that if certain ad blockers are installed, they may prevent the tracking code from being loaded. Can you verify these differences persist when testing in the same browser in incognito mode. If so you can let me know the browser / version?
You also mentioned “WordPress might be aware of conflicting plugins”. To be clear, this is a first party HubSpot plugin and this support thread is monitored by HubSpot engineers who maintain the plugin. We aren’t aware of any other plugins that would prevent the HubSpot plugin from working. Do you maintain records of the plugins you install on your website. Maybe you could zero in on plugins installed around March that you suspect might be causing an issue?
Best,Conor
[hubspot type="form" portal="27172908" id="7470209d-2f0d-4f06-a7f0-ec5c6bebfd04"]Apologies, the quotation marks on the shortcode are again formatted wrong on the support forum. I will try to paste a code block (above). Hopefully it will be correctly formatted there.
Best,
Conor
Marking this as resolved. Feel free to follow up if you have more questions.
Best,
Conor
Hi @jodisho,
I see your shortcode is pasting with backticks. Is this a formatting issue with this forum? If not I would suggest trying the shortcode with standard quotation marks:
[hubspot type=”form” portal=”27172908″ id=”7470209d-2f0d-4f06-a7f0-ec5c6bebfd04″]`Also are you editing in the full site editor or the page editor? If you are editing in the full site editor, unfortunately our blocks are not supported here. I would recommend switching to the page editor and you should see our blocks when you click the +.
Best,
Conor
Hi @synesterblack ,
I am slightly confused because the page you mention you need help with is a HubSpot meeting link (not a form?)
If your question is about forms, then you can add the form to the page using js by following these docs:
https://legacydocs.hubspot.com/docs/methods/forms/advanced_form_options
If you do this, you will be able to pass a onFormSubmit option as shown in the docs and you can do a page navigation then using javascript. Alternatively you could customize the thank you message that is displayed by default when the form is submitted.If it is the HubSpot meetings link that you would like to trigger a redirection on when the form in this page is submitted, you can do this if you go to edit the meetings link. From here go to scheduling -> confirmation -> redirect to page (as shown in the screenshot below)
https://drive.google.com/file/d/1-eOtd-OJ_Y-wFAigf1CHGI9ltesufVvI/view?usp=sharingBest,
Conor
Hi Gabe,
This is an issue we are aware of and investigating. Have you tried connecting the plugin to your HubSpot account. We have observed that once connected, the increased page load time is reduced.
Best,
Conor
- This reply was modified 2 years, 1 month ago by cheffernan.