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  • Plugin Support cheffernan

    (@cheffernan)

    Hi Rajeevbagra,

    It looks like you have the chat flow configured to display certain hours of availability. You can update this in your inbox settings here:

    (if your data is based in the EU):
    https://app-eu1.hubspot.com/l/live-messages-settings/inboxes/

    OR ELSE

    https://app.hubspot.com/l/live-messages-settings/inboxes/

    then:

    1. Hover over chat and click edit
    2. On the next screen you should see an availability tab. Click this
    3. You can update the setting here.

    Loom demo of these instructions here. Let me know if you have any further issues.

    Best,

    Conor

    • This reply was modified 1 year, 4 months ago by cheffernan.
    • This reply was modified 1 year, 4 months ago by cheffernan.
    • This reply was modified 1 year, 4 months ago by cheffernan.
    • This reply was modified 1 year, 4 months ago by cheffernan.
    Plugin Support cheffernan

    (@cheffernan)

    Hi Rajeevbagra,

    Marking this as resolved as I noticed you have submitted two more support issues. I am assuming that you managed to update the setting in question here. Let me know if you have any more issues with this setting.

    Best,

    Conor

Viewing 2 replies - 1 through 2 (of 2 total)
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