Brendan

I am not sure why you keep saying GiveWP is not managing the account. It literally says it in our account when we try to revoke access, as per my screenshot. Stripe support confirmed they cannot revoke GiveWP due to this.

Sorry, do you work for GiveWP or just someone who answers tickets on here as I’m confused to how you don’t understand?

In your video it looks like you connect to an existing Stripe account, that’s the difference.

My understanding from Stripe support is as we didn’t have a Stripe account, it was essentially created as part of that process connection process by GiveWP so it becomes an account like ours.

Stripe support has asked GiveWP to contact them and reference the ticket sco_U7EovgLj1tK60N

We are a charity and currently GiveWP is restricting our ability to connect to any other donation platform. Surely you must have developers who understand what’s happened here. Can you please assist.

• This reply was modified 2 months ago by Brendan.
• This reply was modified 2 months ago by Brendan.

Hi, no it’s under Apps > Connect Extensions

When trying to revoke it, it says ‘You don’t have permission to revoke access. GiveWP helps manage this account.’

Looking at Stripe documentation, it states:

You may be restricted from revoking platform access if you signed up with a Connect platform that has platform controls for connected accounts. Reach out to the platform to initiate the disconnect process for you.

• If a platform disconnects your account via the API, you will have the ability to transition your account to a direct Stripe account and remove all platform controls.

• If a platform disconnects your account via their dashboard, no further action is needed on your end.

There’s also details here mentioning it:

https://docs.stripe.com/connect/platform-controls-for-stripe-dashboard-accounts#remove-accounts

Our account we need disconnected is acct_1RZEh7E9YBpmdE4t

We need to connect our account to another platform and cannot while GiveWP is still connected.

• This reply was modified 2 months, 1 week ago by Brendan.
• This reply was modified 2 months, 1 week ago by Brendan.

Hi @drwpcom,

This is likely due to a time zone discrepancy. What is the time zone of your site and your server? Also, for this range for example, is 1st April 2020 included in the export or does it stop on 31st March?

Server time matches the site time (UK/GMT)

1st of April is missing but 31st of March is included when the date range is set 1st April 2019 > 31 March 2020

Maybe best for me to submit this issue separately so you can close off the original as it’s being resolved. (I see someone has submitted a pull req to fix the export bug where gross sales is missing)

• This reply was modified 5 years, 1 month ago by Brendan.
• This reply was modified 5 years, 1 month ago by Brendan.

Thanks @stuartduff,

That’s very helpful as the exports are being generated as I can see the CSV files. Something is just preventing the email from being sent which has me stumped.

At least that gives me what I need in the meantime.

Edit: Bizarrely when I deleted all of the generated csv files from the upload directory and then generated a new one via the Revenue report the emails are now generating!

• This reply was modified 5 years, 2 months ago by Brendan.

Hey @stuartduff ,

I see all other emails being logged but no email is ever generated/sent for the report.

It’s like it tells me it’ll email me the report but it’s never generated.

Checked the action scheduler and I can see the cron job for the requested report showing as complete.

View post on imgur.com

I deactivated the plugin and tried the same at Analytics > Revenue and same issue. No email ever generated.

I’m not seeing any issues in the Woocommerce > status either.

Disabled all plugins apart from Woocommerce and still doesn’t generate it.

Any idea where I could look next to help diagnose the issue?

• This reply was modified 5 years, 3 months ago by Brendan.

Just a follow up – I did manage to hide it using some css:

li.payment_method_klarna_payments_pay_later {display:none;}

Is this the currently the best way to do this?

Question about ordering still stands.

Perhaps it would be a nice improvement to have a setting in the plugin to reorder or any payment options.