Support » Plugin: WooCommerce PayPal Checkout Payment Gateway » Increases the abandonment cart rate

  • This plugin increases the abandonment cart rate. Some customers don’t have their province details in their Paypal account. However merchants may have State / Province as a required field. Customers who don’t have this information receive an error on the checkout page and they are not able to complete the order.

    When the field is missing, the plugin should be able to show a form with the missing fields, so customers can complete the order, but it doesn’t. Customers can’t change their payment method either.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Brendan

    (@brendymullan)

    I noticed the same issue, only when someone flagged it to me so potentially lots of lost customers to this issue.

    Did you change to a different plugin that worked better @retroriff ?

    No, I didn’t find an alternative. Meanwhile I converted the province/state field to optional:

    add_filter('woocommerce_default_address_fields', 'panda_override_default_address_fields', 999);
    
    function panda_override_default_address_fields($address_fields)
    {
        $address_fields['state']['required'] = false;
        return $address_fields;
    }
    • This reply was modified 8 months, 3 weeks ago by retroriff.
Viewing 2 replies - 1 through 2 (of 2 total)
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