BraveNewCode Inc.
Forum Replies Created
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Forum: Plugins
In reply to: [WPtouch - Make your WordPress Website Mobile-Friendly] error msgThis is fixed in the latest version.
There is a setting in the Feature slider that should change that behaviour for you – please try that.
It looks like you have a big error message that is spitting out:
Revolution Slider Error: You have some jquery.js library include that comes after the revolution files js include.
This includes make eliminates the revolution slider libraries, and make it not work.To fix it you can:
1. In the Slider Settings -> Troubleshooting set option: Put JS Includes To Body option to true.
2. Find the double jquery.js include and remove it.So I suspect that needs to be fixed to make WPtouch show properly. You can try disabling Revolution Slider to see if that fixes it and then start from there.
Forum: Plugins
In reply to: [WPtouch - Make your WordPress Website Mobile-Friendly] WP Touch PRO problemHi,
Please use support.wptouch.com for support requests for the Pro version. But it sounds like you might have a caching conflict, at least for the first issue.
Regards,
The BraveNewCode TeamIf you update to 3.8.6 that problem should be fixed.
Hi, thanks for asking about Google and duplicate URL’s. The issue steps from Google (sometimes) reading the query data from WPtouch and indexing it, over the shorter url’s on your website. If you update to the most recent edition of WPtouch, it will address the issue and resolve any concerns moving forward.
Google Webmaster tools can be used to remove those pages from the Google index, or strip them from your Analytics accounts to minimize confusion.
@fellowito when a website running WPtouch shows inconsistently across a site, the most common reason is page caching, where your web server has stored a previous copy of a post and isn’t allowing a fresh copy to generate yet.
We have a free technical support article at https://support.wptouch.com/support/solutions/articles/5000537668-configuring-cache-plugins-for-wptouch to help configure caching with both WPtouch, and WPtouch Pro. I hope that helps!
Forum: Reviews
In reply to: [WPtouch - Make your WordPress Website Mobile-Friendly] Poor supportHi Kurt, while we can respect your concerns, please keep in mind that the WordPress.org support forums are community based forums, and all community members (including us) are encouraged to offer support to others here. We do our best to respond timely to all support queries.
If you’re looking for more direct support from the authors of WPtouch, https://support.wptouch.com is the best place to find timely articles, knowledge base posts, and solutions to questions.
We’re sorry that you feel our free theme isn’t attractive for your purposes, but we’ve received excellent community feedback on it’s simplicity and ease of use.
WPtouch is, we believe, an effective and attract plugin independent from the WPtouch Pro upgrade (which is very reasonably priced), but we’re also aware of the community desire for a powerful, free solution and have been working to ensure 4.0 is just that.
Hopefully, you’ll see some great improvements in the 4.0 release, and agree that both our products are effective tools for the community.
Since WPtouch operates 100% on your server, there are no elements left to display a mobile theme once it has been deleted. You may want to check if your web host (or other service provider) maintains a page cache, also.
Forum: Plugins
In reply to: [WPtouch - Make your WordPress Website Mobile-Friendly] Cannot change colorsIt’s good to hear that you were able to find the source of the issue and get your mobile theme configured!
Hello all,
We pushed an update yesterday (3.8.2) after further testing with WordFence’s Falcon cache engine, and confirmed its general compatibility with WPtouch. If you’re using that cache method, you can comfortably update WPtouch.For those of you using WP Super Cache, please make sure that you have disabled that plugin’s setting for ‘WPtouch compatibility’. It only works with very old WPtouch versions (1.x) and has not been updated by the WP Super Cache team in a long time.
That plugin is also difficult because it changes your wp-config.php file to turn on WordPress’s basic caching system and does not turn it off when WP Super Cache is deactivated but not disabled before doing so.
When the basic caching mechanism is not turned off, the cache copy created by WP Super Cache continues to be used by WordPress instead of allowing live processing of the URL.
We make WPtouch for a simple reason: we want visitors to your site to have a great mobile experience.
Most cache plugins only track one copy of your pages. When pages on a site appear to mobile visitors with the desktop theme–or to desktop visitors with the mobile theme, it’s not because WPtouch is kicking in for the wrong people, but because the cache plugin happens to have saved that version for the URL in question.
@kurtf’s site is a good example of the problem we are trying to help resolve: going to the site with a mobile device shows pages with the desktop theme applied. Add a meaningless query string to the URL (e.g., ?abc) to force the cache plugin to get out of the way and you see the WPtouch-powered mobile theme.
Never mind the last post! We’ve got WPtouch working with Falcon and as of the latest release (3.8.2).
Thanks— we’re letting off some steam! 😉
Plug-ins and desktop themes that are doing things in non-standard WordPress ways have made our work with WPtouch challenging. We think the level of compatibility that we have in the product is impressive considering the environment we have to typically work in.
@blog2k15: What we’re trying to say is that you’re asking a lot of a plugin like our that has to deal with literally millions of WordPress configurations, and try to mobilize them.
In some cases, we can’t make things work. We just think it’s harsh to give us a 1-star review because you’re using a non-standard way to publish content on your WordPress website (visual composer).
@debejorgensen: We absolutely care about customer happiness. And if we didn’t do a good job of making people happy, we wouldn’t still in in business 8 years later after releasing WPtouch into the free repository.
It was a free plugin long before we had a paid version.
Frankly, the attitude and entitlement in the WordPress community regarding FREE products that took us hundreds and hundreds of hours to make is getting out of hand.
I can’t tell you the countless nights we’ve spent working on WPtouch to try and make it better for users. It’s just pretty defeating to receive poor reviews when someone won’t even take the time to explain the nature of their issues, and work with us to try and resolve them. What are we supposed to do? We WANT to help, but instead of receiving help, people come here, slap us with a bad review, and walk away.
Free plugin not working exactly the way you want it too? SLAM IT with a 1 star review! That’ll teach those goddamn developers to smarten up! It’s just tiring after almost a decade of providing a 60-thousand line of code product for absolutely free, and hearing people complain about it.