Aaron Queen
Forum Replies Created
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Forum: Plugins
In reply to: [WP Customer Reviews] You did not pass our human detection check. Code 6,0@ozziestrand – Can you provide a link to your site? If you don’t want to post it here, use the Bug Report link on the plugin settings “About” page.
Forum: Reviews
In reply to: [WP Customer Reviews] Lost all reviews on updateAll should be fixed in 3.0.2 – putting the final touches on it now 🙂
Forum: Plugins
In reply to: [WP Customer Reviews] You did not pass our human detection check. Code 6,0Should be fixed in upcoming 3.0.2 – I relaxed it a bit and found a couple of other issues. Part of that check is mouse movement, part is keyboard presses. I need to lower the required values and make mouse/touch the same since 50% are on mobile now.
Forum: Plugins
In reply to: [WP Customer Reviews] Lost all reviews with a theme updateIt could be impacting more than 0.1% of users. However, based on the support tickets, emails, forum posts, etc.. Of the number of people who upgraded, easily less than 1% have reported this issue.
That all being said. I believe a fix is on the way. I just need to test a few more edge cases before 3.0.2 gets out 🙂
Forum: Plugins
In reply to: [WP Customer Reviews] Lost all reviews with a theme updateThe plugin does not uninstall itself. Re-install 2.4.8 and don’t upgrade until the importing issue is resolved the upcoming 3.0.2 update.
Forum: Plugins
In reply to: [WP Customer Reviews] Removed rich snippets after updatingEnter your URL at https://developers.google.com/structured-data/testing-tool/ and hit validate. If everything looks valid, then there is nothing more you can do except wait for Google to re-index the new google-recommended review format.
Forum: Reviews
In reply to: [WP Customer Reviews] After update all reviews are goneIf it sucked so bad, you wouldn’t have used it for 2 years 🙂
If reviews did not import from 2.x, the plugin was not enabled on any pages in 2.x, so the upgrade script didn’t have a list of anything to import into the new version. In this case, the plugin wasn’t being used properly in the previous installation.
Your reviews are still available and you can use the older version if you would like. https://wordpress.org/support/topic/how-to-downgrade-to-2x
Forum: Reviews
In reply to: [WP Customer Reviews] upgraded and all reviews deletedIf reviews did not import from 2.x, the plugin was not enabled on any pages in 2.x, so the upgrade script didn’t have a list of anything to import into the new version. In this case, the plugin wasn’t being used properly in the previous installation.
Your reviews are still available and you can use the older version if you would like. https://wordpress.org/support/topic/how-to-downgrade-to-2x
Forum: Reviews
In reply to: [WP Customer Reviews] No support for custom post types.It does support custom post types as of 3.0.1
Forum: Reviews
In reply to: [WP Customer Reviews] 3.0 – Backwards compatibility – FIXED!There is a sticky topic in the forum if you need to downgrade the plugin. When you upgraded, the plugin was supposed to take all of your reviews from v2.x and convert the into the format needed for 3.x. In some cases, the plugin was being used incorrectly in the previous version, so the upgrade script did not complete.
The easy solution for now is to downgrade – https://wordpress.org/support/topic/how-to-downgrade-to-2x
Forum: Reviews
In reply to: [WP Customer Reviews] Thank you for the plugin.There is a sticky topic in the forum if you need to downgrade the plugin. When you upgraded, the plugin was supposed to take all of your reviews from v2.x and convert the into the format needed for 3.x. In some cases, the plugin was being used incorrectly in the previous version, so the upgrade script did not complete.
The easy solution for now is to downgrade – https://wordpress.org/support/topic/how-to-downgrade-to-2x
It will require an update. I plan on that going out this weekend.
Forum: Plugins
In reply to: [WP Customer Reviews] You did not pass our human detection check. Code 6,0@ozziestrand – Something on your site is including an ancient version of jQuery (1.3.2) that doesn’t support modern event binding. You’ll need to make sure the theme/site is using at least jQuery 1.7.2 to be compatible with the plugin.
It actually appears that 1.11 (very new) and (1.3.2) are both being included on the page. See if you can find and remove whatever is including 1.3.2 and you should be good to go.
Forum: Plugins
In reply to: [WP Customer Reviews] You did not pass our human detection check. Code 6,0It worked fine for me. Are you trying to copy and paste reviews? The spam check it triggered makes me think that nobody typed anything or even really moved their mouse cursor, they may have just copied/pasted some text it and tried to submit. If this is the case, the bot check is working.. no real customer would be pasting their review.. they would type it in manually on the page.
This is because the admin area of your WP install uses SSL and the front-end does not. It should be fixable 🙂
I’ll reply to the ticket and resolve the issue there.