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Forum Replies Created
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Forum: Plugins
In reply to: [License Manager for WooCommerce] Orders not being set to completedWe are using the official stripe and paypal payment plugins. All of our order statuses work properly unless the order has a license product. Those are the only orders having issues.
Forum: Plugins
In reply to: [WooCommerce] Cannot search orders by email addressWell, that was weird. It appears to have been an issue with a plugin because all of our sites are once again working properly. We update on a schedule and everything was working great after we ran updates. Unfortunately there’s no way to know which plugin was the issue, but if it happens again we’ll tracking down and send you and the plugin devs the info.
Forum: Plugins
In reply to: [WooCommerce] Cannot search orders by email addressWe are having the same issue on all of the woocommerce sites we manage.
This is the status report from one of the sites:
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### WordPress Environment ###WordPress address (URL): https://XXXXX.com
Site address (URL): https://XXXXX.com
WC Version: 6.7.0
REST API Version: ✔ 6.7.0
WC Blocks Version: ✔ 7.8.3
Action Scheduler Version: ✔ 3.4.0
Log Directory Writable: ✔
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 768 MB
WP Debug Mode: –
WP Cron: ✔
Language: en_US
External object cache: –### Server Environment ###
Server Info: Apache
PHP Version: 7.4.30
PHP Post Max Size: 256 MB
PHP Time Limit: 120
PHP Max Input Vars: 3000
cURL Version: 7.66.0
OpenSSL/1.1.1q-fipsSUHOSIN Installed: –
MySQL Version: 5.7.38-41-log
Max Upload Size: 256 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Multibyte String: ✔
Remote Post: ✔
Remote Get: ✔### Database ###
WC Database Version: 6.7.0
WC Database Prefix: wpim_
Total Database Size: 20.41MB
Database Data Size: 14.64MB
Database Index Size: 5.77MB
wpim_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpim_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpim_woocommerce_order_items: Data: 0.06MB + Index: 0.02MB + Engine InnoDB
wpim_woocommerce_order_itemmeta: Data: 0.30MB + Index: 0.27MB + Engine InnoDB
wpim_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
wpim_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpim_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpim_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpim_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpim_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpim_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_actionscheduler_actions: Data: 0.34MB + Index: 0.30MB + Engine InnoDB
wpim_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_actionscheduler_logs: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
wpim_cleantalk_ac_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpim_cleantalk_sessions: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpim_cleantalk_sfw: Data: 1.52MB + Index: 0.44MB + Engine InnoDB
wpim_cleantalk_sfw_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpim_cleantalk_spamscan_logs: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpim_cleantalk_ua_bl: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpim_comments: Data: 0.20MB + Index: 0.28MB + Engine InnoDB
wpim_defender_audit_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpim_defender_email_log: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpim_defender_lockout: Data: 0.25MB + Index: 0.00MB + Engine InnoDB
wpim_defender_lockout_log: Data: 0.23MB + Index: 0.00MB + Engine InnoDB
wpim_defender_scan: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpim_defender_scan_item: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpim_frm_fields: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpim_frm_forms: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_frm_items: Data: 0.06MB + Index: 0.08MB + Engine InnoDB
wpim_frm_item_metas: Data: 0.09MB + Index: 0.03MB + Engine InnoDB
wpim_fusion_forms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpim_fusion_form_entries: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_fusion_form_fields: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_fusion_form_submissions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_options: Data: 5.42MB + Index: 0.08MB + Engine InnoDB
wpim_postmeta: Data: 2.52MB + Index: 1.94MB + Engine InnoDB
wpim_posts: Data: 0.42MB + Index: 0.13MB + Engine InnoDB
wpim_redirection_404: Data: 0.17MB + Index: 0.08MB + Engine InnoDB
wpim_redirection_groups: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpim_redirection_items: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpim_redirection_logs: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpim_smush_dir_images: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
wpim_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpim_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpim_term_relationships: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpim_usermeta: Data: 1.52MB + Index: 0.56MB + Engine InnoDB
wpim_users: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wpim_wc_admin_notes: Data: 0.06MB + Index: 0.00MB + Engine InnoDB
wpim_wc_admin_note_actions: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
wpim_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpim_wc_customer_lookup: Data: 0.05MB + Index: 0.03MB + Engine InnoDB
wpim_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpim_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpim_wc_order_product_lookup: Data: 0.06MB + Index: 0.06MB + Engine InnoDB
wpim_wc_order_stats: Data: 0.06MB + Index: 0.05MB + Engine InnoDB
wpim_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
wpim_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_wc_product_meta_lookup: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
wpim_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
wpim_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
wpim_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB### Post Type Counts ###
attachment: 26
avada_faq: 5
frm_form_actions: 1
frm_styles: 1
nav_menu_item: 11
page: 10
post: 2
product: 18
revision: 41
shop_order: 345
slide: 1
wdf_scan: 1
wdf_scan_item: 5### Security ###
Secure connection (HTTPS): ✔
Hide errors from visitors: ✔### Active Plugins (18) ###
ManageWP – Worker: by GoDaddy – 4.9.14
Better Search Replace: by Delicious Brains – 1.4.1
Cloudways WordPress Migrator: by Cloudways – 4.78
Classic Editor: by WordPress Contributors – 1.6.2
Anti-Spam by CleanTalk: by СleanTalk – 5.182.1
Formidable Forms Pro: by Strategy11 – 5.4.3
Formidable Visual Views: by Strategy11 – 5.3
Formidable Forms: by Strategy11 – 5.4.3
Avada Builder: by ThemeFusion – 3.8.1
Avada Core: by ThemeFusion – 5.8.1
Redirection: by John Godley – 5.3.1
WooCommerce Shipment Tracking Basic: by PluginHive – 1.0.11
WooCommerce Authorize.Net Gateway: by SkyVerge – 3.1.3
WooCommerce FedEx Shipping: by WooCommerce – 3.4.25
WooCommerce: by Automattic – 6.7.0
Hummingbird Pro: by WPMU DEV – 3.3.4
Smush Pro: by WPMU DEV – 3.10.3
WPMU DEV Dashboard: by WPMU DEV – 4.11.14### Inactive Plugins (2) ###
Defender Pro: by WPMU DEV – 3.2.0
WooCommerce Admin: by WooCommerce – 3.3.2### Must Use Plugins (1) ###
ManageWP – Worker Loader: by GoDaddy –
### Settings ###
API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –### WC Pages ###
Shop base: #13 – /shop/
Cart: #14 – /cart/
Checkout: #15 – /checkout/
My account: #16 – /my-account/
Terms and conditions: ❌ Page not set### Theme ###
Name: Avada Child
Version: 1.0.0
Author URL: https://theme-fusion.com
Child Theme: ✔
Parent Theme Name: Avada
Parent Theme Version: 7.8.1
Parent Theme Author URL: https://themeforest.net/user/ThemeFusion
WooCommerce Support: ✔### Templates ###
Overrides: Avada/woocommerce/cart/cart.php
Avada/woocommerce/checkout/form-pay.php
Avada/woocommerce/checkout/review-order.php
Avada/woocommerce/checkout/thankyou.php
Avada/woocommerce/loop/loop-start.php
Avada/woocommerce/single-product/add-to-cart/variable.php
Avada/woocommerce/single-product/short-description.php
Avada/woocommerce/single-product/tabs/additional-information.php
Avada/woocommerce/single-product/tabs/description.php### Authorize.Net Credit Card ###
Environment: Production
Tokenization Enabled: –
Debug Mode: Off
Webhooks Enabled: ❌
Not generated### Admin ###
Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-pageDisabled Features: minified-js
settingsDaily Cron: ✔ Next scheduled: 2022-08-08 22:06:14 -05:00
Options: ✔
Notes: 79
Onboarding: completed### Action Scheduler ###
Complete: 780
Oldest: 2022-07-08 20:38:53 +0000
Newest: 2022-08-08 19:39:33 +0000Failed: 3
Oldest: 2020-04-06 09:54:57 +0000
Newest: 2020-04-06 18:31:34 +0000Pending: 2
Oldest: 2022-08-08 20:39:33 +0000
Newest: 2022-08-09 03:06:14 +0000### Status report information ###
Generated at: 2022-08-08 15:22:24 -05:00
`Forum: Plugins
In reply to: [Reviews and Rating – Google Reviews] Total Reviews not syncThanks for the quick reply. Here is the problem we are experiencing. We are using the badge theme to display 2 random reviews, the star rating, and the total number of reviews. It’s set to collect reviews daily. In the admin, we see the latest reviews and to review count is correct. On the front end, the reviews are current, but the total count was wrong. I added the short code to display the count on another page and it displayed the same wrong number.
After reading this forum I cleared the cache and the total number updated. We have already gotten another review so I will monitor it and see if the number updates this time.
Forum: Plugins
In reply to: [Reviews and Rating – Google Reviews] Total Reviews not syncI have this issue as well, do I need to go in there and clear the cache periodically or will this update on its own?
Forum: Plugins
In reply to: [Reviews and Rating – Google Reviews] No reviews display with shortcodeI can’t believe I didn’t think of this! I’ve got caching turned off on the server and the optimization plugins, it didn’t occur to me that this plugin had its own cache. Looks like it’s working fine now.
Thank you!