Hi @bnrbranding,
The zero total and reviews is odd considering that you’re successful receiving data through the API.
The multiple instances shouldn’t make a difference at all – it’s been designed to handle this correctly with valid HTML (i.e. unique IDs).
Have you tried clearing the cache (if this is present)? If that doesn’t work try the Clear Cache in Advanced tab.
Let me know how this goes?
Thanks,
Noah
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This reply was modified 6 years, 5 months ago by
Noah Hearle.
I can’t believe I didn’t think of this! I’ve got caching turned off on the server and the optimization plugins, it didn’t occur to me that this plugin had its own cache. Looks like it’s working fine now.
Thank you!
Hi @bnrbranding,
Yes, the plugin certainly uses the cache – it improves on the load time and CPU. The API calls are handled outside of this process (linking it to page views could cost money with the API if too many hits occurred). The cache refresh either hourly or daily based on the sync frequency, but I may just change this to something smarter in future versions.
Enjoy the plugin – and if you really like it, please leave a review š
All the best,
Noah
Hello and thank you for your great plugin (very nice in demo mode).
Unfortunately I have exactly the same issue with latest version of WP, latest version of the plugin and latest version of Consulting theme by StylemixThemes.
Nothing displayed when I remove the demo mode. In the plugin settings, the reviews and rating all display correctly (I have only one review currently but still displayed correctly in the settings). If I switch it to demo mode, we get reviews displaying.
The page I need help with is : https://nablamaths.com/avis-clients/
According to your previous post I tried to clear browser cache and WP cache but still failed to display. When I push the clear cache button in advanced setting the button switch to “Clearing…” but it never end.
Any advice would be welcome š
Best,
Gradlon
Hello @gradlon,
I can see that you have one review. I cannot see anything on the page you mentioned.
I see that you tried clearing the cache as I suggested in my previous reply. If it never returns after “Clearing…”, then there is probably some kind of error either with the plugin or elsewhere.
Let me have a look into this now and I’ll get back to you. In the meantime, if you spot anything else that may be interrupting the cache clear, please get in touch.
All the best,
Noah
@gradlon I found something in this version that is likely to be the cause. I’ll release a new version very soon to resolve this and publish recent updates.
@gradlon Please update to version 2.5.
Hi @designextreme and thank you very much for your reactivity.
Improvement because I see something new displayed in the admin pannel : https://nablamaths.com/wp-content/uploads/2020/01/admin_panel_1.png
But still no review displayed on my frontend page : https://nablamaths.com/avis-clients/
I updated the frontend page shortcode so that you can see the 0.0 etc…
Thank you so much for working on my issue. For the moment I have no idea how to solve that.
Sorry I update, now clear cache button works fine and it display well after clearing! Very nice job man!
Nice to hear @gradlon. And thanks for letting me know about this issue!
