Better Notifications for WP Support
Forum Replies Created
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Hi @swinggraphics,
No problem – glad you got it sorted.Hi @gringopost,
It sounds like some plugin or theme conflicts to me as, out-of-the-box, BNFW should pretty much just work, especially with the notifications you’re trying to use. I’m sure we can get it working for you.
I can’t offer a level of free support where i log into your site to see what’s going on unfortunately. Instead, please can you make your way through this document and let me know how you get on?Hi @eagleworx,
I’ve now tested a fix and am happy with the results.The fix will be released in the next version of the plugin but in the meantime, I can tell you how to resolve this if you’re happy to modify your version of the plugin if you like/are comfortable doing so?
Hi @eagleworx,
Thanks for this.I’ve now been able to replicate the issue and have logged an internal ticket for us to investigate.
I’ll let you know when I have more.Hi @eagleworx,
Thanks for your message.So I can test this, can you let me know what PHP formatting you have set in your WordPress Admin > Settings > General > Date Format and Time Format?
Hi @gringopost,
Thanks for your message.For the comment notifications, can you confirm you’ve followed the steps outlined in this support document? https://betternotificationsforwp.com/documentation/notifications/disable-default-wordpress-emails/
For the New Post Published notification, to rule out Elementor as the issue, please can you test using either the Classic Editor plugin or the built-in Block Editor to see if BNFW sends duplicate notifications?
Hi @kendrajk,
You may wish to investigate your function as something in your code is causing it to not show.
I would start by making it as simple as possible at first, then adding complexity until you find the issue.Let me know how you get on.
Thanks @kendrajk,
Does it work if you don’t use your custom code, i.e. comment out the remove_filter and add_filter lines?Hi @kendrajk,
As far as I know it should work.
Can you share the code for your excerpt?Hi @kendrajk,
Thanks for your message.Does it work if you manually include an excerpt for the post as opposed to an automatic one?
Hi @msteidl,
Sometimes registration plugins use their own code as opposed to overriding the default WordPress registration methods so BNFW won’t be able to pick up any changes in this instance. I’m fairly sure the Members plugin works with BNFW, if it helps.Please let me know if you need any more help.
Hi @soolee,
That’s great! Glad you got it working.
Thanks also to @gravitykit for the support around this.Hi @soolee,
It shouldn’t do providing you’ve created the required BNFW comment notifications that you need.
This is a quirk of BNFW and WordPress – the comment notifications aren’t directly overridable and so this extra step is required to prevent duplicate notifications, i.e. one from WordPress and one from BNFW.
It’s worth testing everything once you make this change to ensure you’re happy with everything but let me know if you get this all working.Hi @soolee,
That’s good!Please take a look at this support article to see if the suggestion helps: https://betternotificationsforwp.com/documentation/notifications/disable-default-wordpress-emails/
Thanks @zackkatz, that’s helpful.
@soolee You’ll most likely need to set the post type to public using a snippet of custom code. I can’t provide support for this directly but a quick Google suggests this post may help with doing this: https://kayart.dev/how-to-modify-an-already-registered-custom-post-type/
I would advise testing on a non-production website just in case when making any changes, such as the above.
This should then allow the post type that @zackkatz has suggested to show in BNFWs notificaiton list.Let me know if this helps.