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Forum Replies Created
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Hi there!
Server Sending Invalid Match Key Parameters for ViewContent EventBased on your error messages, this seems to be a known bug that has been reported to Facebook for WooCommerce developers. However, they are still unable to consistently replicate it. You can learn more about this bug here: https://github.com/facebookincubator/facebook-for-woocommerce/issues/1777
The recommended steps for getting around this issue are the following:
- Check that your pixel is connected. You can troubleshoot pixel issues using the Facebook Pixel Helper Chrome extension.
- Make sure there aren’t any browser extensions blocking Facebook user agent and IP addresses
- Enable debug logging for the Facebook plugin on your site, and see if you are getting any obviously errors
If that doesn’t help, I recommend following the GitHub bug report above for any updates on how to fix the issue or when a fix will be released for it.
Hi @tinzstoree,
As a first step, since you’re not the person who originally started this topic then, per the forum guidelines, please start your own topic? We’ll be more than happy to help there 🙂
What to add in the new topic you are creating:
– PLease make sure you add a link to this thread.
– If you still have access to the WordPress admin dashboard, we’d like to take a look at your site’s logs for more details about the error.
To find the generated logs:
1. Go to
WooCommerce > Status > Logs
2. In the top right corner, open the drop-down and select any critical error found there. – https://d.pr/i/tCljQd
3. Copy/paste the relevant part of the log into your response, so we can take a look.A screenshot of the actual error would be helpful too.
I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
You can simply drag the image and drop it to generate a link to share.Looking forward to reading from you!
Forum: Plugins
In reply to: [Meta for WooCommerce] Can’t connect to FacebookHi @carlosver,
Please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.
Please include a link to this forum thread, so that we can keep track of what’s already been done.
We will be able to help you further there.
I’ve opened this on mobile, but unable to replicate what you have in the screenshot you shared.
Can you share the specifications of the device you are testing with?
I recommend using a different device to test it, too.
Last but not least, you submitted the topic to the wrong support channel. This support is only for WooCommerce Stripe Payment Gateway .
Topics about WooCommerce Core are posted here: https://wordpress.org/support/plugin/woocommerce
Thanks!
Forum: Plugins
In reply to: [Meta for WooCommerce] Stock mismatch between Woocommerce and FacebookHi @urikanonov,
I’m sorry for the trouble this is causing you.
If you are still experiencing the problem, please try the following:
- Upgrade to the latest version of the plugin
- Try to Re-sync products manually using the sync button on the plugin config page
If the behavior persists:
- Try deactivating other plugins that you think may be interfering, then reset and set up again
- Reset the plugin: How to re-connect?
If the behavior persists after this, let us know and include your current System Status Report in your reply. You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on theGet system reportbutton and then copy it by clicking on theCopy for supportbutton. Then paste it here in a comment.Hi @gavintbh,
It wouldn’t be possible to test if I disabled WooCommerce and WooCommerce Payments(?!)
You will have to disable all other plugins except WooCommerce Payments + WooCommerce.
– More about it here: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Unable to fill “year” field by PCHi @art3misia,
Can you please share more details about what you are trying to achieve?
I visited the site and attempted to check out, the Credits Card year field worked for me.
Forum: Plugins
In reply to: [Meta for WooCommerce] Actualización a Worpress 5.8Hi @arishal20,
We provide support in English. So I will use Google Translate (https://translate.google.com) to translate your message and I will reply in English. Feel free to use Google Translate to translate my message back into your language!
You can safely use the Facebook for WooCommerce extension with WordPress 5.8.
I hope this helps!
Forum: Plugins
In reply to: [Meta for WooCommerce] Plugin not sending pixel data correctlyHey @sanchitgoyal,
That’s a great to read!
Thanks for the updates, I’m happy to hear you managed to fix it!
I’m going to mark this as resolved. If you have any further questions, you can start a new thread.
Thanks!
Hi @smelucci,
Do you have any estimate of how long this will take?
Unfortunately, we don’t have an estimate of how long this will take at the moment.
I’d recommend keeping eyes on futures releases and making sure the plugin is updated with those releases.
Let us know if you have any other questions!
Forum: Plugins
In reply to: [Google for WooCommerce] There was an error loading Google account infoHi @pgomes2000,
I’m sorry for the trouble this has been causing you.
{“statusCode”:401,”error”:”Unauthorized”,”message”:”Invalid token”,”attributes”:{“error”:”Invalid token”}}This generally occurs when there is a problem with your Jetpack connection. Could you please disconnect and re-connect your Jetpack account and cross-check if you’re still seeing the same problem?
If you’re still having the same trouble after re-connecting to Jetpack, please get back to us with System Status Report so that we can further investigate this.
- You can find it via WooCommerce > Status.
- Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here as a response to this email.
let us how that goes!
Hi @shahank,
You need to enter the Province for it to calculate the taxes and how are they able to checkout without entering that?
Can you double-check if this was not a previous customer who could have saved their PayPal details for future payment?
Keep us posted!
Forum: Plugins
In reply to: [Meta for WooCommerce] Can’t connect to FacebookHi Carlos,
I’m sorry to read that you are having some problems connecting to Facebook, and thanks for including the logs. It looks like the Facebook connection didn’t set up correctly.
Here’s a few steps you can take to fix this:
- Ensure that you are both the admin and owner of the Facebook assets
- Confirm you have 2FA enabled for the Facebook account you are using
- Go to to https://<your-site>/wp-admin/options.php and search for
wc_facebook_external_business_id - Update field to include only supported characters and save (best practice: store-name-dfsdc3lck9k6q ← 13-digit random string
- Go back to WooCommerce > Facebook and click “Get Started” again
Let us know how that goes!
Forum: Plugins
In reply to: [Meta for WooCommerce] Something went wrong connecting to FacebookHi @fuseboxjeremy,
Can you confirm you have 2FA enabled for the Facebook account you are using and that you are both the admin and owner of the Facebook assets?
If you are unsure, you can contact the Facebook support team to verify.
We’ve seen cases where the merchants had problems connecting because they did not have 2FA authentication enabled.
Forum: Plugins
In reply to: [Meta for WooCommerce] Plugin not sending pixel data correctlyHi @sanchitgoyal,
I can confirm that PHP injects the standard Facebook JavaScript into the <head> element.
So there isn’t a separate script that is created by us at WooCommerce.
The fbevents.js script that you mentioned above is loaded from Facebook directly using the standard JS code provided by Facebook, and according to Facebook’s documentation, we’re calling the pixel code correctly.