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Forum Replies Created
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Hi there @cheesecake4488,
Unfortunately, Right-Click is disabled on your site. I am unable to test a CSS snippet.
Try adding the CSS snippet below, on **My Site > Customize > Additional CSS**. :
a:link { text-decoration: none; }I hope that helps!
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] problem with payment by StripeHi there @dbayon24,
It is possible that something went wrong on your site around the time the orders placed.
Can you send us screenshots of the
Order notessection of order that failed? You will find theOrder notessection on right side of orders page, see screenshot below for reference:Full Size: https://d.pr/i/iXJVV0
And any logs from Stripe around the time of the failed orders under:
WP Admin → WooCommerce → Status → LogsThanks!
Forum: Plugins
In reply to: [WooCommerce Blocks] Checkout page visibility as GuestThat sounds like a plan @briblo,
Feel free to update this thread with any possible fix from the Siteground team. It will help anyone with the same issue in the future.
Forum: Plugins
In reply to: [Braintree for WooCommerce Payment Gateway] Premium Fraud ToolsHi there!
Should we configure the Plugin as ‘Basic’ or ‘Advanced’ (as only ‘Basic’, ‘Advanced’ or ‘Kount Direct’ options are available)?
I recommend the advanced option as recommended by the plugin public documentation.
Thanks!
Forum: Plugins
In reply to: [Google for WooCommerce] Invalid value additional_image_linksHi @mazursv,
We need the system status report to understand more system environment. Please share it with us.
It will be great if you could share your current System Status Report. You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on theGet system reportbutton and then copy it by clicking on theCopy for supportbutton. Then paste it here in a comment.Looking forward to reading from you!
Forum: Plugins
In reply to: [Google for WooCommerce] Can’t delete GMC accountHi there,
We can help with this. Please try to reach out by creating a new ticket.
If needed, an account can be created for that at https://wordpress.com/ and then used to log into WooCommerce.com.
We have a bit more on this here: https://docs.woocommerce.com/document/log-into-woocommerce-com-with-wordpress-com/
Let us know if that does the trick, and we’ll stand by with next steps if required.
Forum: Plugins
In reply to: [Braintree for WooCommerce Payment Gateway] Card updateHi Chris,
I can check this out for you, but first, it will be great if you could share your current System Status Report. You can get it by navigating to the
WooCommerce / Statussection of your site. Once there, click on theGet system reportbutton and then copy it by clicking on theCopy for supportbutton. Then paste it here in a comment.Forum: Plugins
In reply to: [Meta for WooCommerce] Deduplication issue on the Purchase EventsHi @andrea87n,
Can you please try the following steps too?
- Clear Caching and Transient data by going to
WP Admin > WooCommerce > Status > Tools > WooCommerce transients> Click – Clear Transients (Button on the right) - Force full sync all your products manually by going to
Marketing > Facebook > Product sync, clickSync Product
Let us know how it goes!
Forum: Plugins
In reply to: [WooCommerce PayPal Checkout Payment Gateway] SafariHi @tomster999,
Not really a known issue.
Make sure you have enabled button setting as described here: https://docs.woocommerce.com/document/paypal-express-checkout/#section-7
Once you make sure the button is configured as the link above and the button still doesn’t work correctly, please perform a conflict test by following the process outlined here: https://docs.woocommerce.com/document/woocommerce-self-service-guide/#section-4
More details: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Forum: Plugins
In reply to: [Meta for WooCommerce] Re-install the Facebook WooCommerce plugin?Hi there!
I have now migrated (cloned) the site to it’s final url and would like to use a different stripe account for the site when I hand it over to my client.
No problem! Only one Stripe Express account can be associated with your site, but you can edit the email on the account (and other details) to your client’s. Here is how:
- Go to
WP Admin → Payments. - In the overview, click ‘Edit details’ in the Account section. This will send you to Stripe’s website (WooCommerce Payments is powered by Stripe), and you may have to enter an authentication code: https://d.pr/i/syGK0k
- Scroll to the bottom, and click on ‘Email and mobile number’ under ‘Profile’ to edit your account details: https://d.pr/i/2KjTaW
- Save and you’re done!
Forum: Plugins
In reply to: [WooCommerce Square] yet another “square not populating locations” threadHi @lilshawn,
Could you please provide us with a screenshot of the locations set up in Square so we can check to see that there is an active location set?
If you don’t already have a screenshot service installed, here are a few options:
I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
You can simply drag the image and drop it to generate a link to share.Can you also ensure that the Payment Gateway is in live mode. Please share a screenshot of the Square payment gateway settings at
WooCommerce> Settings> Payments> Square.As a side note here, it would be helpful to rule those out any possible conflicts with the Square Payments.
Here how to: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Thanks!
Forum: Plugins
In reply to: [WooCommerce] WooCommerce checkout page for visually impairedHi @eitel-bock,
Can you please share a short video recording of what is happening?
That way we can confirm if that’s the expected behavior and what are the next steps.
Thanks!
Hi @2buy,
It sounds like there is some conflict either from your theme or another plugin, and in cases like this, we would recommend you temporarily switch to a default theme, like Storefront, once again, to see if the issue persists. If the issue goes away, then you’ll need to contact your theme author to resolve this. If the issue is still there, then you’ll need to disable all your plugins, except for WooCommerce core, to see if that resolves the issue.
If it does, please re-enable your features one at a time until it breaks again, and then contact the author of the conflicting plugin.
We have full instructions on how to do a conflict test here:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/
Let us know how that goes!
Forum: Plugins
In reply to: [Google Analytics for WooCommerce] Analytics stopped workingHi there @thomaskerrya,
Sorry to read that.
I’ve performed some cross-testing on local test sites which have the latest versions of WordPress and WooCommerce and our free Storefront theme as the only enabled software.
When doing, so, I’ve not been able to replicate the behavior which you described.
Is this behavior happening with WooCommerce Google Analytics Integration + WooCommerce Core active?
- Clear Caching and Transient data by going to