JetBackup
Forum Replies Created
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Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup guard gold Plugin@joray25, you can download your product from the Products section (https://backup-guard.com). You can use the credentials we’ve emailed you after your transaction we’ve received. Didn’t you receive any email from us? Might be you’ve entered an invalid email address? Please open a support ticket for this and I’ll check it for you asap: https://backup-guard.com/products/backup-wordpress/support-p2p
Regards,
Lisa Breen@fmigryphon, have you opened support ticket? What’s you ticket number, could you please let me know and I’ll look into it for you?
Regards,
Lisa BreenYou can show/hide statistics from the settings section in the latest updates.
Regards,
Lisa BreenForum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup Restore FAILED at 99%@woce, if you’ve not opened support ticket for this, open it and we’ll look into your restore logs too.
Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] scheduled cackup not wrokingWe’ve found that on some servers cURL background calls fail and Stream works perfect, in the same time some other servers work the vice versa. So, in the settings section you can find an option called “Background reload method” now. If it’s set cURL, try to change it Stream or vice versa.
Regards,
Lisa BreenThe problem is resolved in the latest versions of the plugin!
Regards,
Lisa BreenThe problem is resolved in the latest version of the plugin!
Regards,
Lisa Breen@jedidrew42, did you open support ticket for this? If no yet, please open it here and we’ll connect to look into it: https://backup-guard.com/products/backup-wordpress/support-p2p
@zenreiki, could you please open a ticket for this and send a screenshot for that issue: https://backup-guard.com/products/backup-wordpress/support-p2p?
Regards,
Lisa BreenForum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Cron is not available on your hosting@cmi89, this could be disabled from your wp-config.php. Please find the following line in your wp-config.php and comment that line out: DISABLE_WP_CRON
Please check that out and keep us posted about your progress.
Regards,
Lisa Breen@sanka33, did you use the same email address for the purchase which you’ve used for registration? Or, do you see your products in your personal dashboard?
P.S. Please open a support ticket and provide me your email address, so I’ll check all this for you: https://backup-guard.com/products/backup-wordpress/support-p2p
Forum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Backup creation overwhelming server@adamgroth, have you tried to enable “Background” mode in the scheduler profile? And finally, does this happen only with scheduled automatic backups? I mean, manual backups are ok?
Regards,
Lisa Breen@spainops, which version of BackupGuard you’re running now? Cloud path customization is included in Platinum version at this moment.
Regards,
Lisa Breen@tljhome, if you have a specific question, you can always open support ticket here: https://backup-guard.com/products/backup-wordpress/support-p2p. Also you can send an email to support@backup-guard.com or info@backup-guard.com.
What do you mean with “Limited content Backup not full backup for restore or migration”? Backup archive contains all necessary information for complete restoration (files + database). WordPress core files aren’t being included in backup, but you even don’t them to be included. If the core is crashed, you can anytime setup a new WordPress and restore the archive above on it. And everything will be restored as supposed to.
Backup download speed depends only and only on your server performance! It’s a standard file download and BackupGuard has nothing to do much with this!
Regarding scheduler, generally it won’t fire depending on hosting configurations and limitations. What’s your case? Please open a support ticket and we’ll help you with any question you have.
Regards,
Lisa BreenForum: Plugins
In reply to: [JetBackup - Backup, Restore & Migrate] Is BG compatible with WP 4.9?@jamesbecker, yes it’s!