averta support's Replies - page 38

Forum Replies Created

Viewing 15 replies - 556 through 570 (of 859 total)

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Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Is there any way to crop and resize slides from the top?

Plugin Contributor averta support
(@averta_support)

8 years, 9 months ago

Hi again,

It is optional, and you can add each of them you want. Instead of the first script, you are able to replace the second one.

Best,
Averta

Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Entire page shrinks on mobile when you swipe gallery slider
Plugin Contributor averta support
(@averta_support)

8 years, 9 months ago
Hi,

Thank you for choosing Master Slider.

This issue is caused by the bullets. They take too much width.

You can hide the bullets on smaller screen sizes, by adding the below code to Slider Settings -> Appearance -> Slider custom style:
```
@media screen and (max-width: 750px) {
  .ms-bullets.ms-dir-h { display: none; }
}
```
Please let me know the result.

Best,
Averta
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Is there any way to crop and resize slides from the top?
Plugin Contributor averta support
(@averta_support)

8 years, 9 months ago
Hi again,

This issue is caused by the menu of website.

You can add a margin-top to slider, on Slider Settings – > Appearance – > Slider custom styles :

.master-slider-parent { margin-top: 30px; }

or add media query too, if you want to increase margin on tablet and mobile.
```
@media screen and (max-width: 750px) {
.master-slider-parent { margin-top: 60px; }
}
```
Please let me know the result.

Best,
Averta
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Is there any way to crop and resize slides from the top?

Plugin Contributor averta support
(@averta_support)

8 years, 9 months ago

Hi,

Thank you for choosing Master Slider.

Your website is under construction and we could not check out the links.

Please check it out again.

Looking forward to hearing from you.

Best,
Averta

Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Unable to edit slides – image previous not showing

Plugin Contributor averta support
(@averta_support)

8 years, 9 months ago

Hi,

Thank you for choosing Master Slider.

Please install a force to ssl plugin, such as WP Force SSL and check it out again.

Let me know the result.

Best,
Averta

Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Plugin could not be activated because it triggered a fatal error.

Plugin Contributor averta support
(@averta_support)

8 years, 9 months ago

Hi,

Thank you for choosing Master Slider.

Probably you are using the old version of Master Slider.
Please update Master Slider and Visual Composer to the latest version.

Let me know the result.

Best,
Averta

Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] FatalError

Plugin Contributor averta support
(@averta_support)

8 years, 9 months ago

Hi,

Thank you for choosing Master Slider.

This fatal Error is not related to Master Slider. I guess it is related to hrm-front-end plugin.

If you need any further assistance, please let me know.

Best,
Averta

Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Strange behavior with vertical scrolling

Plugin Contributor averta support
(@averta_support)

8 years, 9 months ago

Hi,

Thank you for choosing Master Slider.

Could you please provide me with the link of your website?

Looking forward to hearing from you.

Best,
Averta

Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Does not work in edge

Plugin Contributor averta support
(@averta_support)

8 years, 9 months ago

Hi,

Thank you for choosing Master Slider.

We have visited your website on Edge 20.1 and slider works fine.
Could you please tell us what version of Edge are you using?

Best,
Averta

Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Master slider is not being responsive on a mobile device

Plugin Contributor averta support
(@averta_support)

8 years, 9 months ago

Hi,

Your slider is not working.
Please start a new topic and we will assist you there.

Best,
Averta

Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] MasterSlider is not defined

Plugin Contributor averta support
(@averta_support)

8 years, 9 months ago

We have checked it out and we could not see any error and slider works fine. If there is another slider somewhere else, with that error, please provide us with the link of that page.

Looking forward to hear from you.

Best,
Averta

Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] remove scroll horizontal

Plugin Contributor averta support
(@averta_support)

8 years, 9 months ago

Hi,

Thank you for choosing Master Slider.

Could you please provide us with the link of your website?

Looking forward to hear from you.

Best,
Averta

Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] How to add a text content on top of the image background?

Plugin Contributor averta support
(@averta_support)

8 years, 9 months ago

Hi,

Thank you for choosing Master Slider.

Go to the slide you want, and click on Slide Info tab.

After writing your content on the text editor, you can go to Slider Controls and add new control (slide info) and change the options if you want.

Please check out this documentation: http://docs.averta.net/display/mswpdoc/Slide+Info.+Control

If you need any further information, please let me know.

Best,
Averta

Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Master slider is not being responsive on a mobile device
Plugin Contributor averta support
(@averta_support)

8 years, 9 months ago
Hi,

Thank you for choosing Master Slider.

Please add the below code on Slider Settings – > Slider custom styles:
```
@media screen and (max-width: 750px) {

 .master-slider {
   margin: 0 !important;
 }
 .ms-slide-info.ms-dir-v {
     top: 0;
     position: static;
     width: auto !important;
     padding: 0 20px;
 }

 .ms-info {
        margin-top: 20px;
    }
}

.ms-slide-info {
    overflow: auto;
    height: 100%;
}
```
Please let me know the result.

Best,
Averta
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] MasterSlider is not defined

Plugin Contributor averta support
(@averta_support)

8 years, 9 months ago

Hi,

Thank you for choosing Master Slider.

I think it is caused by plugin function conflicts.
In order to find the issue, please deactivate all plugins on your website. If that resolved the issue, try to activate each plugin individually to find out which one of them caused this problem.

If the problem persists, please switch to default WordPress theme or Phlox theme.

Please let me know the result.

Best,
Averta

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