averta support
Forum Replies Created
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Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Link a slide to a slideHi,
Happy new year!
I am sorry for that 🙂
Also, as you are using Master Slider Pro, you needed to ask your question on our pro support forum in the first place:
http://support.averta.net/en/item/master-slider-wordpress-plugin/Anyway, check out Bind action on this documentation:
http://docs.averta.net/display/mswpdoc/Button+LayerBest,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] two sliderDear Gisela,
Happy new year!
Thank you for choosing Master Slider.
We cannot answer your topic right away. Sometimes it takes two days. I appreciate your patience in this matter 🙂
We tried power builder. It seems that it does not work with some themes. So you need to contact your theme or power builder support. Because it is not directly related to Master Slider.
If you need any further information, please let me know.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Constant Loading data…Please provide us with a screenshot of your browser console.
I guess it is caused by plugin function conflicts. In order to isolate and find the issue, please deactivate all the installed plugins on your website. If that resolved the issue, reactivate each plugin individually until finding the plugin that caused this problem.
Please let me know the result.
Best,

Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Slider images responsiveness issueForum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Constant Loading data…Hi,
Thank you for choosing Master Slider.
Could you please provide us with the link of your slider webpage, so we can take a look at it?
Looking forward to hearing from you.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Slider images responsiveness issueHi,
Thank you for choosing Master Slider.
I guess some settings are wrong.
Please go to Master Slider -> Slider Controls and remove any Used controls that are not used on the slider (for example, thumblist/tabs)
If the problem persists, provide us with a screenshot of Master Slider -> Slider Settings -> General SettingsLooking forward to hearing from you.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Expand photos over click?Hi Paola,
Thank you for choosing Master Slider.
You can use lightbox. To do so, please read the below documentation:
docs.averta.net/display/mswpdoc/Using+Lightbox+in+Master+SliderIf you need any further information, please let me know.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Link a slide to a slideHi,
Merry Christmas!
Thank you for using Master Slider.You can use layer actions.
For further assistance, you need to ask your questions from your theme support staff, because Master Slider is bundled to your theme and we cannot help you.
If you need any information, please let me know.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] master slider not responsiveHi,
Thank you for choosing Master Slider.
The slider was ok on my device. Could you please provide me with the screenshot of the slider on your own device?
Looking forward to hearing from you.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] MasterSlider is not definedDear @wanderesende,
We checked out your link, but there was no JS error on that page.
Btw, please ask your questions in English.
Best,
I am glad it has been resolved.
Thank you for your kindness. We are here to help you 🙂
Have a nice time.
Best,
Hi again,
Please check out the below screenshot:
http://support.averta.net/en/wp-content/uploads/Slide-info.pngDo not hesitate to ask any further questions.
Best,
Anytime!
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Move arrows outside of image frameHi,
Please change fillmode to fit and let us know the result.
Best,
Hi,
You are very welcome and thanks for your kind compliment.
You can increase the slide info width on Controls -> slide info -> Slide info width
Have a great weekend.
Best,