averta support

Hi,

Sorry for the delay in replying.

I think you changed your slider plugin.

If you wanted to choose Master Slider, isolate it by deactivating all the plugins except Master Slider, then reactivate them one by one. After activating each plugin, check out and see if the issue persists.


Have a nice time.

Best,

Hi,

Thank you for choosing Master Slider.

It would be great if you could explain more. Do you need you want to swipe by the texts as well as the images?
It is not possible to do that, because imagine you add a link to your text layer. If swipe was active on the layers, you could not click on the link.
There is no option to do that, however, it is possible with custom code.

You are using Master Slider Pro, so please visit our pro support center and ask your question there:

http://support.averta.net/en/item/master-slider-wordpress-plugin/
Registration: http://support.averta.net/en/login/

Our support staff are there to provide you with the best possible assistance, as soon as possible.

If you need any further information, please let me know.

Best,

Hi,

Thank you for using Master Slider.

I guess there is a conflict between your plugins.
 Please deactivate all the installed plugins, except Master Slider, then reactivate them one by one. After activating each plugin, check out and see if the issue persists.


Please let me know the result.

Best,


Hi Clemens,

Thank you for choosing Master Slider and sorry for the delay in replying.

Please notice that the jQuery is one of default WordPress scripts and is loaded by default in both backend and frontend of the website because a lot of features depend on it.

The jQuery script will be included in the page by using the wp_head() function in the header file and if this is not the case for you, then your theme is not following WordPress standard and best practices or it excluded the jQuery intentionally (for any reason).

To fix this, add the following to the theme’s functions.php file:

if (!is_admin()) add_action("wp_enqueue_scripts", "my_jquery_enqueue", 11);
function my_jquery_enqueue() {
   wp_deregister_script('jquery');
   wp_register_script('jquery', "http" . ($_SERVER['SERVER_PORT'] == 443 ? "s" : "") . "://ajax.googleapis.com/ajax/libs/jquery/1.7.1/jquery.min.js", false, null);
   wp_enqueue_script('jquery');
}

Also, I suggest you to take a look at this link:
https://wordpress.org/support/topic/theme-suggestion-for-master-slider/

If you need any further information, please let me know.

Best,

Hi again @nicolaottomano,

A thousand thanks for updating your ticket and provide other users with your useful information.

If you are satisfied with Master Slider and our services, please take a moment and give it a review. We would greatly appreciate it.

Rate Us

Have a nice time.

Best,


Hi,

We have tested it and images are generated in the slider size.
It is possible you have a plugin that stops images to generate in the new size.

So please deactivate all the installed plugins (except Master Slider) then reactivate one by one. After activating each plugin, check out and see if the issue persists.

If the problem persists, you can select the default theme and check out again.

Please let me know the result.

Best,

Hi,

Thank you for using Master Slider.

Please check out Slider Callbacks and delete any irrelevant callback. There is a callback on your slider init.

Let me know the result.

Best,

Hi again @paratrooperoe,

I’m happy the issue has been resolved.

If you are satisfied with Master Slider and our services, please take a moment and give it a review. We would greatly appreciate it.

Rate Us

Have a nice sunny Sunday 🙂

Best,