averta support
Forum Replies Created
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Hi,
Thank you for choosing Phlox.
It seems that this problem is happening in the recent version of the Master Slider. Our development team is already investigating this issue and will prepare an update soon.
If you really need image gallery urgently, we can send the version that doesn’t have this problem.
Thank you for your patience and understanding.
Have a nice holidays!
Forum: Themes and Templates
In reply to: [Phlox] changing typography of post metadataHi there,
Thank you for choosing Phlox.
We don’t have that option yet. You can submit a request on our support center.
If you need any further information, please let me know.
Wish you a happy holidays!
Best,
Forum: Themes and Templates
In reply to: [Phlox] Problems with lightbox effect Nextgen plugin in PhloxHi,
Thank you for choosing Phlox.
We have not tested the compatibility with that plugin. So please request it in our support forum and submit a ticket.
If you need any further information, please let me know.
Have a great holidays!
Best,
Forum: Themes and Templates
In reply to: [Phlox] Incompatible with StylePressHi,
Thank you for choosing Phlox.
We tested it and there was no issue.
Could you please create a new ticket on our support forum for more and better assistance?
Phlox support forum
Submit a TicketWish you a happy Christmas!
Hi there,
You are very welcome!
If you are satisfied with Master S;oder and our services, please take a moment and give it a review. We would greatly appreciate it:
Rate Master Slider Pro
Rate Master Slider FreeBest wishes for Happy Holidays!
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Invalid slider idGreat!
Have a beautiful Xmas!
Best,
Hi,
Thank you for using Master Slider.
Yes, that’s correct. As you mentioned, when you use text inside HTML tags, this changes the markup and chances are that the style will not work because, with different markup, different CSS selectors must be used.
We recommend using plain text and Master Slider built-in style editor.
If you need anything else, please let me know.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Invalid slider idYes, please disable that option and it will be ok.
Let me know the result.
- This reply was modified 7 years, 4 months ago by averta support.
Hi,
Thank you for your feedback.
I have double checked and I can confirm that the Resizable layer option is working properly.
Most of the time, if an option is not working correctly or if something is working and then suddenly stop from functioning as expected, chances are that there is a conflict caused by other plugins or theme functionalities which in these cases, we need to check for more details.For this, we always offer our in-depth assistance and you are welcomed to start a ticket in our support forum here:
http://support.averta.net/en/item/master-slider-wordpress-plugin/Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] “Slide Info” to slide in with imageHi again,
It is possible to remove fade in/fade out with CSS. However, the example you sent can be created with Master Slider Pro. You can add text layers to your slides on the pro version.
To know more about layers, please take a look at this video tutorial:
If you need any further information, please let me know.
Have a great weekend.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] “Slide Info” to slide in with imageHi,
Thank you for choosing Master Slider.
You can take a look at this documentation:
http://docs.averta.net/display/mswpdoc/Slide+Info.+ControlPlease go to WordPress Admin Panel > Dashboard Sidebar > Master Slider > Slider Controls and go to Slide Info options.
You can enable Insert slide info inside sliderBest,
Hi,
Thank you for choosing Master Slider.
You can follow your thread on our support center:
http://support.averta.net/en/ticket/master-slider-has-completely-stopped-working-on-any-subpages/If you need any further information, please let me know.
Best,
Hi,
Thank you for choosing Master Slider.
You are using Master Slider Pro. So please visit our support center and create a new ticket. Our support staff are there to give you the best possible assistance:
Free Support Forum (WordPress) :
http://support.averta.net/en/item/master-slider-wordpress-freePro Support Forum (WordPress) :
http://support.averta.net/envato/support/item/master-slider-wordpress-pluginRegistration :
http://support.averta.net/envato/registrationJQuery Support Forum :
http://support.averta.net/en/item/master-slider-jquery-versionPlease do not hesitate to ask any other questions.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Mobile responsivenessI guess it’s caused by plugin function conflicts.
In order to isolate and find the issue, please try to deactivate all plugins on your website. Except Master Slider. Then try to enable that option on Master Slider. If it works fine this time and isolating resolved the issue, reactivate each plugin individually until finding the cause.
If it did not work either, try to switch to default WordPress theme or Phlox theme and check out whether it works or not.At the end, if the problem persists, please visit our support center and create a new ticket. Our support staff are there to give you the best possible assistance:
http://support.averta.net/en/item/master-slider-wordpress-free/
Best,