averta support
Forum Replies Created
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Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Slide Info text editor missingHi,
Thank you for choosing Master Slider.
Some plugins caused that issue, such as tinyMCE. So I guess there is a conflict between that editor plugin and Master Slider.
Please deactivate that specific plugin, or if you don’t have any editor plugin, deactivate all the installed plugins, except Master Slider. Then reactivate them one by one. After activating each plugin, check out and see if the issue persists.
If the problem persists, you can select the default theme and check out again. It’s possible that your theme is causing an issue.Please let me know the result.
Best,
Hi @joristalmon,
To bring more convenience for free users, we are also available on Master Slider support forum. Our support staff are there to give you effectual and prompt assistance:
http://support.averta.net/en/item/master-slider-wordpress-free/
Have a great time!
Forum: Themes and Templates
In reply to: [Phlox] White Gap Above FooterHi,
Thank you for choosing Phlox.
Please edit those pages and change the template to Page Builder
Check out the below screenshot:
http://support.averta.net/en/wp-content/uploads/page-builder-template.pngIf you need any further information, please let me know.
Have a great weekend.
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Captions not displaying on mobileHi @shetlandshake,
It is ok! I’m glad the problem has been resolved. We are always available to help you, so please do not hesitate to ask any other questions!
If you are satisfied with Master Slider and our services, please take a moment and give us a review. We would greatly appreciate it.
Have a great weekend.
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] 3d effect lostHi,
Thank you for using Master Slider.
There is an error on your page and I’m not sure whether it is related to your theme or not.
In order to isolate and find the issue, please try to deactivate all plugins (except Master Slider) on your website. If that resolved the issue, reactivate each plugin individually until finding the cause.
If it did not work either, try to switch to default WordPress theme or Phlox theme and check whether it works or not.Also, you can try to create another partial view slider. In this way, we can find out if it is a general issue and related to this slider, or it is specifically happen for the slider you created.
And please check out preview mode of slider to see if it has this issue or not.Let me know the result.
Have a great weekend.
Forum: Reviews
In reply to: [Phlox] One of the most customizable themesHi @faryab12,
Thanks a lot for your review 🙂
We always try to do our best and we want you to be fully satisfied with us.
You can always get assistance from our support agents in case you face any issue.
So it would be great if you report the bugs on our support center:Phlox Support Forum
Submit a TicketPlease feel free to get in touch in case you need help with anything else.
Happy Holidays!
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Captions not displaying on mobileHi,
Please check out the below screenshot:
http://support.averta.net/en/img_5421-2/Click on that button to see the options.
Best,
Forum: Themes and Templates
In reply to: [Phlox] Feature Image Cropping on Blog PostHi,
Thank you for choosing Phlox.
Please visit our support center and create a new ticket there:
Phlox support forum
Submit a TicketHave a great weekend.
Hi again,
Please check out the below screenshot:
http://support.averta.net/en/wp-content/uploads/deep-link.jpgHave a great weekend.
Forum: Themes and Templates
In reply to: [Phlox] Customize – not loading in PhloxVersion: 2.3.2Please make sure you have the latest version.
If the problem persists, please visit our support center and create a new ticket there:
Phlox support forum
Submit a TicketHave a great weekend!
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Captions not displaying on mobileHi again,
Sorry for the ambiguity.
Please go to Master Slider -> Slider Controls tab, then click on Slide Info to see Slide Info Control Options.
Let me know the result.
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Captions not displaying on mobileHi,
Thank you for using Master Slider.
Please check out this option:
http://support.averta.net/en/wp-content/uploads/Hide_slide_info.jpgIf you need any further information, please let me know.
Wish you a happy holidays!
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] The image title is missingHi,
Thank you for choosing Master Slider.
If you add text in Alt text, it will be hide when you hover the mouse over it.
Please use this option:
http://support.averta.net/en/wp-content/uploads/Background_image_title_MS.jpgLet me know the result.
Wish you happy holidays!
Hi there,
Thank you for choosing Master Slider.
There is a short description about deep linking option.
http://docs.averta.net/display/mswpdoc/Slider+Deep+Linking+SettingsYou need to enable deep linking option first. Then set a custom Deeplink name. Deeplink name will show at the end of your page URL. for example http://example.com/mypage/#/my-deeplink-name/.
Also slider number will show after deep link name:
http://example.com/mypage/#/my-deeplink-name/2 ( Type of permalink: = URL path style )
http://example.com/mypage/#&my-deeplink-name=2 ( Type of permalink: = Query string style )The “2” means second slider.
And usage of deep linking is when you want to navigate to a slide from other page. So when you click on a link, you will see the second slide in slider in target page instead of first slide.
Let us know if you need more assistance on this.
Wish you a happy holidays!
