averta support
Forum Replies Created
-
Forum: Reviews
In reply to: [Phlox] Very good support—fixed an issue in a matter of hoursWe are glad the issue is resolved.
Thank you for your 5-star rating.
Have a nice time.
Forum: Reviews
In reply to: [Phlox] Very good support—fixed an issue in a matter of hoursHi @yairisan ,
Thank you for using Master Slider.
I am really sorry for the inconvenience, but as you know, we provide quality support for this theme and our support agents are always ready for helping our clients.
Our staff answered your thread:
http://support.averta.net/en/ticket/whitespace-above-footer-all-pages/Please be patient and wait for their response. We do our best to resolve all the issues and answer your questions.
Please check out your ticket and let me know the result.
Best,
Forum: Reviews
In reply to: [Phlox] Bugs on BordHi again @anikaf ,
Did you create a ticket on our support forum?
Is your problem resolved?Let me know the result.
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Jetpack Photon for Master SliderHi,
Thank you for choosing Master Slider and sorry for the delay in replying.
Master Slider supports only direct links.
We are trying to improve this on the upcoming major updates.If you need any further information, please let me know.
Have a great weekend.
Hi again,
We tested that with mouse, but hide mouse curser on that video.
Please do not hesitate to ask any questions.
Have a great weekend.
Hi,
Thank you for using Master Slider.
Try to enable Show background video in mobile devices (Not recommended) option on Master Slider > Slider Settings > Navigation
Please let me know the result.
Have a great weekend.
Forum: Reviews
In reply to: [Phlox] Bugs on BordHi there,
I’m really sorry for the inconvenience.
The comment field under the posts do not have any problem.
We always try to improve Phlox. If you face any issue, it would be great if you could create a new ticket on our support center and ask your question there. Our support staff will assist you to resolve the problems.Phlox Free Support Forum:
http://support.averta.net/en/item/phlox/Phlox Pro Support Forum:
http://support.averta.net/en/item/phlox-pro/Registration :
http://support.averta.net/envato/registration/Create a new ticket:
http://support.averta.net/en/topic-form/?ids=51166Please provide me with the link of your ticket. We will do our best to satisfy our users 🙂
Looking forward to hearing from you.
Hi again,
Please check out this video:
https://drive.google.com/open?id=1jNRPHszCHN7wNBBBr7ant7vbvw5I2J4AThe errors are caused by some fonts from Google Fonts and I don’t know that are related to your theme or a plugin you have.
But as I mentioned on my previous message, they didn’t cause any issue for Master Slider.
Forum: Reviews
In reply to: [Phlox] great theme!Hi again,
Great! Thanks a lot.
Please feel free to get in touch in case you need any assistance.Good Luck!
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Remove bottom margin for slide infoHi,
Thank you for choosing Master Slider.
I reported it to our dev team and it will be fixed as soon as possible.
For now, if you change margin to -1, it will be 0.
If you need any further information, please let me know.
Best,
Hi again,
I checked it out and there is no problem with swipe. Did you fix it yourself?
There are some Mixed Content error on your page, but it isn’t related to Master Slider and it doesn’t cause any problem.
Let me know more details.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Stop working on my websiteHi,
Thank you for using Master Slider.
There is an error in your page and I guess it is caused by a custom JS in your Slider Callbacks.
Or that is caused by your theme and it won’t load Master Slider scripts.
You can test and create a slider on a default theme to see if the problem persists.For any further assistance, you can start a new thread on our own support forum:
Free Support Forum (WordPress) :
http://support.averta.net/en/item/master-slider-wordpress-freePro Support Forum (WordPress) :
http://support.averta.net/envato/support/item/master-slider-wordpress-pluginRegistration :
http://support.averta.net/envato/registrationJQuery Support Forum :
http://support.averta.net/en/item/master-slider-jquery-versionPlease do not hesitate to ask any other questions.
Best,
Forum: Reviews
In reply to: [Phlox] great theme!Hi @clenear,
Thank you so much for your feedback. We are glad Phlox satisfies your needs.
We always try to do our best and we want you to be fully satisfied with us. So could you please provide us with any details about what do you least like about Phlox? (Because of the 4-star)
You can always get assistance from our support agents in case you face any issue.
I look forward to your reply.
Hi,
Thank you for choosing Master Slider.
I guess there is an error on your page. Please provide us with the link of your website, or visit our support center to get assistance from our support staff. They will give you effectual and prompt assistance:
http://support.averta.net/en/item/master-slider-wordpress-free/
If you need any further information, please let me know.
Best,
Forum: Plugins
In reply to: [Master Slider - Responsive Touch Slider] Captions not displaying on mobileHi again,
You can use this code on Slider Settings > Slider custom styles :
@media screen and (min-width: 1200px) { .ms-slide-info { position: absolute !important; bottom: 0 !important; } }Best,