Mobile responsiveness

  • Resolved jmwolski23

    (@jmwolski23)


    7 years, 5 months ago

    Hi there,

    The slider on our webpage was working perfectly a week ago on mobile and desktop. But has recently stretched itself on Mobile? Also whenever I change the settings and Save it. It reverts back to the original settings. Is there a mobile responsiveness setting somewhere?

    Can I please have some help on this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor averta support

    (@averta_support)

    7 years, 5 months ago

    Hi,

    Thank you for choosing Master Slider.

    Please enable Auto-height slider on Slider Settings -> General Settings.

    Let me know the result.

    Best,

    Thread Starter jmwolski23

    (@jmwolski23)

    7 years, 5 months ago

    I’ve done this several times and clicked SAVE new settings and when I load back to the settings again its been unselected or not saving the new settings?

    Plugin Contributor averta support

    (@averta_support)

    7 years, 5 months ago

    I guess it’s caused by plugin function conflicts.
    In order to isolate and find the issue, please try to deactivate all plugins on your website. Except Master Slider. 
Then try to enable that option on Master Slider. If it works fine this time and isolating resolved the issue, reactivate each plugin individually until finding the cause.
    If it did not work either, try to switch to default WordPress theme or Phlox theme and check out whether it works or not.

    At the end, if the problem persists, please visit our support center and create a new ticket. Our support staff are there to give you the best possible assistance:

    http://support.averta.net/en/item/master-slider-wordpress-free/

    Best,

Viewing 3 replies - 1 through 3 (of 3 total)

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