Facundo A.

Hi there,

I installed the latest version of our plugin from WordPress, and it’s displaying the correct version (v2.24.1), so it’s probably that something is wrong with the version you have installed.

I suggest you remove the plugin from your site and then install it again.

Let us know if you still have issues.

Hi there,

Since the issue is related to your theme, I’ll suggest you check that it doesn’t have any custom code that might be modifying the WP_Query arguments, since this is used to retrieve the name of the badges.

Else, you might need to contact the developer of the plugin to check what is causing the issue.

Let us know if you need more help.

Hi there,

I checked the page you mentioned, but in my case the term is being displayed correctly in the filter.

If you still have issues, please try cleaning the cache of your browser and site, and then check if it’s solved.

Also, don’t forget to check if the filter for the brands has the Auto-populate with all terms option enabled. If it’s disabled, you will need to check that the term is in the Choose terms list.

We’ll remain at your disposal.

Hi there,

Please add the following PHP in the functions.php file of your current theme and then check if the issue is solved:

if ( ! function_exists( 'yith_wcan_jetpack_lazy_load_fix' ) ) {
	function yith_wcan_jetpack_lazy_load_fix() {
		if ( class_exists( 'Jetpack' ) ) {
			$js = "
			jQuery( document ).on( 'yith-wcan-ajax-filtered', function (){
				const elem = document.querySelector( 'body' );
				const jetpackLazyImagesLoadEvent = new Event( 'jetpack-lazy-images-load' );
				elem.dispatchEvent(jetpackLazyImagesLoadEvent);
			});
			";
			wp_add_inline_script( 'yith-wcan-shortcodes', $js );
		}
	}
	add_action( 'wp_enqueue_scripts', 'yith_wcan_jetpack_lazy_load_fix', 20 );
}

Let us know if this helped you.

Hi there,

I checked the site you mentioned, and it seems you are using the lazy loading feature from the Jetpack plugin. To fix the issue, please add the following PHP code in the functions.php file of your current theme:

if ( ! function_exists( 'yith_infs_jetpack_lazy_load_fix' ) ) {
	function yith_infs_jetpack_lazy_load_fix() {
		if ( class_exists( 'Jetpack' ) ) {
			$js = "
			jQuery( document ).on( 'yith_infs_added_elem', function (){
				const elem = document.querySelector( 'body' );
				const jetpackLazyImagesLoadEvent = new Event( 'jetpack-lazy-images-load' );
				elem.dispatchEvent(jetpackLazyImagesLoadEvent);
			});
			";
			wp_add_inline_script( 'yith-infinitescroll', $js );
		}
	}
	add_action( 'wp_enqueue_scripts', 'yith_infs_jetpack_lazy_load_fix', 20 );
}

Let us know if this helped you.

Hi there,

To show different preset for different categories in the same sidebar, you can use the plugin Widget Options (https://wordpress.org/plugins/widget-options/).

This plugin will let you display the YITH AJAX Filters Preset widget only on pages that match a condition you set up, for example, a specific category.

We’ll remain at your disposal.

Hi there,

I checked your site, and you seem to have a large quantity of product, which could means the issue is caused by the cache system of the plugin.

You could try adding the following PHP code in the functions.php file of your current theme to disable it:

add_filter( 'yith_wcan_suppress_cache', '__return_true' );

Keep in mind that you must not share any site or hosting credentials, since we won’t check it and could leave you to security issues.

Let us know if this helped you.