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Forum Replies Created
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Hi @fabl3
Sorry about the delay, I’m still looking into this for you.
I’m having troubles reproducing the issue on any of my sites.
This will need more in depth debugging to track down the problem.
Would you be happy to open a support request here:
https://updraftplus.com/paid-support-requests/
Just put 6 zeros for the order number, add a link to this thread and ask for me.
Best Wishes,
Ashley
Hi,
Thank you, can you check with your hosts to see any errors in the PHP error log please?
Best Wishes,
Ashley
Hi,
Thanks for this information.
Can you replace the backup.php (wp-content/plugins/updraftplus/backup.php) with the file attached below:
Then try a new backup and provide the new log file (even if the backup succeeds)
Could you send us the full backup log via a service like pastebin, a public dropbox link or a wetransfer link.
Also if it does fail again could you check your PHP error logs again and also send the contents of that?
Best Wishes,
Ashley
Hi,
The backup appears to stop on each resumption.
Are you able to check your PHP error logs please?
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] Backup StallingHi @itsjojo
I’m still looking into this, the file appears to fix the issue for others, so I’m not sure how your still getting the previous issue.
Best Wishes,
Ashley
- This reply was modified 4 years, 7 months ago by Jan Dembowski.
Hi @fabl3
Thank you for that backup log.
From the log I can see your splitsize is set to 400MB, your on version 1.16.62 and using the latest backup.php file.
From the logs everything appears to be ok theres 76 archives, 75 of them are around 400MB and the last is 65MB.
I don’t see no warnings or errors.
The backup files that you can see that are 36b could you send me the filenames or a screenshot of them?
I’m wondering if they are from a previous run.
Best Wishes,
Ashley
Hi,
The file @vupdraft posted is an older version from the other day.
The latest version of backup.php can be found here:
This should resolve the issues I can see in your latest log file.
As for your .tmp files I assume (.list.tmp?) and other uploads zips I think they are from previous failed backups as the log you posted indicated that all files got uploaded.
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] Backup StallingHi,
Could you just double check that you replaced backup.php with the latest version I sent?
If you open backup.php and look for line 4332 it should have this line
if (preg_match('/\.tmp$/', $zip_path)) {Looking at the logs it doesn’t look like the latest version is being used, if it is being used then theres still a problem that I need to look into.
As for the complete with warnings log line your getting, its from this:
[Warning] A very large file was encountered: uploads.zip
It’s finding a uploads.zip file in /home/xxxjojoxxx/public_html/wp-content
If you do want that file backed up, then theres nothing to worry about as it is getting backed up.
If you don’t want it backed up you either need to remove it, or exclude it in the UpdraftPlus settings.
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] Backup StallingHi,
Thank you for your patience.
I’ve had a look over your latest log and can see it’s not quite right.
Can you replace the backup.php (wp-content/plugins/updraftplus/backup.php) with the file attached below:
This should resolve all your issues.
If you do continue to have issues please send the latest backup log so I can investigate.
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] Cannot delete list.tmp filesHi,
The .list.tmp files will get removed automatically when they are 12 hours old and the next backup gets ran.
A fix will be in the next version of the plugin to cleanup these files automatically when the local backup completes.
Best Wishes,
Ashley
Hi Stan,
Really sorry about the delay on this I missed your reply.
Theres no known issues.
The error you were getting in that screenshot is a 500 error, you will need to ask your hosts to check the server error logs to see what was happening.
You said adding the line caused it and removing it fixed it so it’s likely the issue is there.
Can you add it again at the end of wp-config.php file on a new line
When copy and pasting it make sure no extra whitespace or characters get added.
If it does cause the 500 error again, remove it and then ask your hosts what errors are being output.
Best Wishes,
Ashley
Hi Stan,
Could you add this to your wp-config.php and try the restore again
define(‘UPDRAFTPLUS_ATOMIC_RESTORE_DISABLED’, true);
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] Can’t connect using ftpsHi,
The credentials you have been given are for SFTP not FTPS
We are not aloud to give support for premium products here, any further questions please open a support request here:
https://updraftplus.com/paid-support-requests/
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] No Upload to Dropbox anymoreHi Mateu,
Sorry about the delay.
So the newest log looks like the first one again.
The backup appears to timeout during the upload without making any progress.
You said Google Drive is working and that Dropbox was slow before?
So could you check with your hosts if there is any connection issues between your webserver and Dropbox?
Could you also ask them to check the PHP Error logs for any errors during the upload of the backup?
Best Wishes,
Ashley
Forum: Plugins
In reply to: [UpdraftPlus: WP Backup & Migration Plugin] No Upload to Dropbox anymoreHi Mateu,
So in your first log it appears that the backup just stops (times out) as Bryle said above.
In the second log file it doesn’t appear that you are authenticated with Dropbox anymore, it fails to find your refresh token.
Can you make sure your on the latest version of UpdraftPlus 1.16.50 as this includes some fixes to the Dropbox auth.
Then can you authorise your Dropbox account again, look out for any errors and if you do get some report back here.
If you get the Dropbox success message then run a backup and send it to remote storage, if theres problems then again send the log here so I can take a look for you.
Best Wishes,
Ashley