Antonio Candela

Hello @bratmaxxe ,

Thank you for all the tests you’ve done so far. Since this issue might require us to check details that shouldn’t be shared publicly, we kindly ask you to reach out to us via our official ticketing system that you can find your website.

This way we can safely continue troubleshooting without exposing any personal information here on the forum.

Best regards,
Antonio

Hello @tekno79 ,

Thank you for reaching out, and I’m sorry about the issue you’re experiencing.

I checked your site and I can confirm the failed request to:
https://www.googletagmanager.com/gtag/js?id=G-S5SDEK7KLM

This is not caused by Complianz, as we simply make the request based on the Measurement ID you provide. If the request fails, it means the ID itself is not valid. If you click the URL directly, you’ll see that even Google returns a 404 page saying “The requested URL was not found on this server”. (screenshot)

This indicates that the Measurement ID you’ve entered is incorrect and needs to be replaced with the correct one. You can test this by using a sample tag (e.g. G-1234567), which will correctly load the script. (screenshot)

I recommend carefully checking your Google Analytics environment and retrieving the correct tag. Google provides a guide on where to find your Measurement ID here: https://support.google.com/analytics/answer/9539598?hl=en.

Once you update the ID, the script should load correctly and the cookies will be set after consent.

Best regards,
Antonio

Hello @goerlichdesign ,

Thank you for reaching out.

I checked both of your sites and noticed that on anja-ludwig.de only the CSS banner was loaded, while on the others neither the JS nor the CSS were. Did you perhaps upload the plugin from an older version, like 6.x.x? If so, updating directly from a major version can sometimes cause issues like this. In such cases, performing a clean uninstall usually works best: go to Tools > Data, select “Clear all data from Complianz on uninstall”, and then reinstall the plugin.

If you could share a Loom video showing the configuration with the console open, that would be very helpful for us to better understand what’s going on.

Best regards,
Antonio

Hello @alfredo49 ,

Thank you for the follow-up.

I’ve tried to reproduce the error with Google Maps and reCAPTCHA enabled on Bricks, but unfortunately I wasn’t able to. On your site I also noticed two additional Bricks-related premium plugins: Bricksforge and Bricks Advanced Themer. From experience with builders like Elementor, third-party addons can sometimes overlap and cause issues like this: when we block a service before consent, the addon’s script ends up blocked as well, which breaks the builder’s own script.

In these cases, there are usually two approaches:

• Integrate everything together [not ideal, because of external dependencies (eg. a simple update could break all)];
• Whitelist the specific scripts so they won’t get blocked (the more reliable solution here).

At the moment, we haven’t had other reports of this issue, yours is the first. For now, I’d recommend whitelisting the Bricks scripts, and if more similar reports come in, we’ll act promptly on our side to provide a fix.

Best regards,
Antonio

Hello @rayeason ,

Yes, if you’re having issues with that, do it as well.

Hello @rayeason ,

Thank you for your update. Yes, creating the {{Event}} variable was indeed the correct step (screenshot here). I’ve replicated the tag on my side and had no errors.

If the trigger still gives you issues, you can safely set it to “All Custom Events” (screenshot), it will still fire correctly once the Marketing category is accepted.

Best regards,
Antonio

Hello @yaronkes3005,

Thank you for reaching out.

I checked your site, but I don’t see the plugin active at the moment. Could you please re-enable it and temporarily disable LiteSpeed or any other caching plugins so we can properly check your site and assist you?

Thank you in advance.

Best regards,
Antonio