Andy Cook
Forum Replies Created
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Hi All –
This should be fixed in Leadin 3.1.6. Please do let me know if you’re experiencing issues and we’ll get right on it.
Thanks!
– AndyHi there –
Thanks for checking out Leadin! Does your custom landing page call the wp_footer method anywhere? Usually you’ll see a call in your main theme to get_footer, which includes the footer.php file.
Inside of footer.php is where wp_footer() is usually called. Leadin’s javascript files are loaded in the WordPress footer and if wp_footer is never called in your theme, the Leadin scripts fail to loaded properly.
If you take a look at the source code for your page you should see a leadin-tracking.min.js file. If that’s not included it’s highly likely that your page isn’t calling the wp_footer() method. If you can’t call that method for some reason, I can send you over the code to manually install the Leadin files. Please do let me know what you find and we can go from there. Thanks!
Hi –
Thanks for reporting this bug and sorry for the issue. The problem stems from a php.ini setting being toggled off and Leadin not having a backup for it, so we know what the issue is and are fixing it in the next version, launching early tomorrow.
It’s really hard to anticipate every single bug we’ll encounter before pushing a new version of the plugin given the nearly infinite combinations or PHP, MySQL, WordPress, themes, plugins, etc, that can be run. We’re trying really hard to build the best product possibly though, and thanks for your support + patience while we fix the unforeseen bugs from the latest version.
I’ll circle back here when 3.1.6 is live.
Hi There –
So sorry for the issue. We know what the problem is here and are working on a fix right now. It’s caused by the use of cURL, which isn’t installed on every server, so it’s throwing an error.
We should have a fix for this out soon and sorry again for the issue. Thanks so much for letting us know about the issue. I’ll circle back here once the update is rolled out to let you know when you can update.
This should be fixed now in Leadin 3.1.5. Sorry again for the issue and thanks so much for reporting it. We really appreciate your help with figuring out this issue.
Great – I’m so relieved you were able to get it working again and I’m sorry for the issue. It’s admittedly tough to test the plugin on every single permutation of PHP, MySQL, and WordPress so sometimes we miss issues like this one.
I can promise you that our little team is working hard to squash all the issues and make the best inbound marketing plugin for you. I’ll try to get an update out as soon as possible so you can reactivate the plugin without any issues.
Do you mind asking your hosting provider which version of PHP you’re server is running? That’ll help me debug the specific version. Thanks.
Hi there –
First off, so sorry for the issue here. I just checked the issue and it seems like the “__DIR__” magic constant wasn’t introduced until the more later version of PHP. Do you happen to know what version of PHP you’re running?
To get your WordPress admin dashboard working again you should be able to log into your server via FTP and delete the /wp-content/plugins/leadin folder, which will disable the plugin and restore your WordPress Dashboard.
If you don’t have FTP access, you can disable all your plugins via your MySQL database by removing the value for the active_plugins row. It’s suboptimal because you’ll have to reactivate all your plugins manually, but it’s a quick fix that will get you back in the WordPress dashboard.
UPDATE wp_options SET option_value = '' WHERE option_name = 'active_plugins';Again, we’re really sorry we didn’t catch this PHP method usage in the plugin earlier and I’ll try to roll out and update to the plugin as soon as possible. Thanks again for alerting us and letting us know.
Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Time stampsGreat! Glad we were able to get fixed for you in an easy way. Thanks for your support and for checking out Leadin 🙂
Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Time stampsWhat version of Leadin are you using? There should be an automatic check in Leadin to account for any timezone differences. If it’s off, it may be that your timezone for your WordPress site is different than your local timezone and your MySQL database timezone.
Do you mind logging into your WordPress dashboard and checking Settings -> General and checking what time zone you’re using? Thanks.
So I isolated this to the setting in Ninja Forms for “Submit via AJAX (without page reload)?” being toggled on. When that setting is toggled off, Leadin works as intended. I didn’t realize Ninja Forms had a setting for Ajax submissions. We’re in the process of rewriting our form parsing script so I’ll make sure to pass along this use case to our developer working on that rebuild.
In the meantime if you toggle off that setting Leadin should start to work as intended.
Thanks for bringing this to our attention. Hopefully we can get Leadin working with Ajax-enabled Ninja Forms again soon.
Hi Jonathan – not yet and sorry for the delay. We’re trying to push out a new version of the plugin this week so I’m admittedly behind on my support tasks. There’s no reason to even build out LeadIn though unless we have people using it who love the product, so I’ll take a look at it today for you and circle back. Thanks for your patience and support.
Do you mind shooting support@leadin.com a message so we can talk via email? Thanks!
For everyone else reading – I’m closing this thread as resolved for now. Marilyn’s issue ended up possibly being a conflict with the CommentLuv service.
Also, if you could create me an administrative login for your WordPress site and also send over FTP information that’d really help me debug this much faster.
I just meant a real, working page on your site. When I go to http://gen273.com/test I see…
Not found, error 404
The page you are looking for no longer exists. Perhaps you can return back to the site’s homepage and see if you can find what you are looking for. Or, you can try finding it by using the search form below.
@ripplekindness – so after taking a closer look at this it seems your theme isn’t including the necessary Leadin Javascript code.
This could be caused by a few issues.
1. Does your theme call the wp_footer method anywhere? Usually you’ll see a call in your main theme to get_footer, which includes the footer.php file. Inside of footer.php is where wp_footer() is usually called. Leadin’s javascript files are loaded in the WordPress footer and if wp_footer is never called in your theme, the Leadin scripts fail to loaded properly.
2. Can you trying clearing all your caches cache and then load the page to see if it works on a fresh page build?
Do you mind please looking into both of those possible causes and letting me know what you find? If it’s #1 I can send you the raw script calls so you can include them in your theme, and if it’s #2 it should resolve itself.