Andrei
Forum Replies Created
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Greetings,
Since 5 days have already passed without a reply we will be marking this topic as “Resolved”. Do not hesitate to open another ticket if we did not solve your problem.
Have a great day!
Regards
Greetings,
Since 5 days have already passed without a reply we will be marking this topic as “Resolved”. Do not hesitate to open another ticket if we did not solve your problem.
Have a great day!
Regards
Greetings,
Since 5 days have already passed without a reply we will be marking this topic as “Resolved”. Do not hesitate to open another ticket if we did not solve your problem.
Have a great day!
Regards
Greetings,
Since 5 days have already passed without a reply we will be marking this topic as “Resolved”. Do not hesitate to open another ticket if we did not solve your problem.
Have a great day!
Regards
Greetings,
Since 5 days have already passed without a reply we will be marking this topic as “Resolved”. Do not hesitate to open another ticket if we did not solve your problem.
Have a great day!
Regards
Greetings,
Since 5 days have already passed without a reply we will be marking this topic as “Resolved”. Do not hesitate to open another ticket if we did not solve your problem.
Have a great day!
Regards
Greetings,
Thanks for reaching out to us!
Apologies for not getting back to you any sooner.
I am not sure what is the specific problem from your description. Maybe some screenshots would help.
The font that you set globaly is present in the original and second language but it does not show in the third/
Hello there,
Thank you for reaching out to us!
I tried replicating this behavior on one of my websites without any luck.
Would you mind opening a ticket here mentioning this conversation so we can have a better look at this?
Greetings,
Thank you for contacting us.
I am not able to determine what is the cause of the problem based on your description.Would you mind providing a screenshot of the issue? Maybe a link to your website?
Looking forward to your reply.
Hey there,
Thanks for reaching out to us!
Not all of our users are experiencing this behaviour.
For this we usually recommend a conflict test:
Briefly disable all other plugins and enable the default Twenty Twenty theme. Please also disable all add-ons. If this fixes the problem, as it probably will, enable everything one by one, checking each time to see when the problem returns.
However if you have a minimal amount of plugins active then the root of the problem might be related to an increased size of the database.
Please try running the “Optimize TranslatePress database tables” and let me know if this improves the loading speed.
Regards,
Hello there,
Thanks for reaching out to us!
Would you mind sending a couple of screenshots for a better understanding of the issue? Maybe a video if you find the time.
Regards
Greetings,
Thanks for reaching out to us!
Make sure you have pretty permalinks enabled and working. https://wordpress.org/support/article/using-permalinks/#using-pretty-permalinks
You can try to resave them from WP Dashboard –> Settings –> Permalinks.Regards
Hello there,
Thanks for reaching out.
I checked the link that you sent over and I am able to see the video both in the default language and also on the French version, is this still a relevant problem?
Regards
Hello there,
Thanks for reaching out!
You should be able to exclude to exclude this specific shortcode from translation using one of our methods for excluding elements from translation.
You can find more on that here.
Let me know if you have any further questions.
Hello there,
Thanks for reaching out.
A possibility could be the fact that your “trp_*” tables have different collations.
Could you tell me what collation you have right now in your database? Try to access it and see if you can change it with utf8mb4_general_ci. Here are some tips: https://mediatemple.net/community/products/dv/204403914/default-mysql-character-set-and-collation.
Let me know if this solves anything.