alortega
Forum Replies Created
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Oh, I see. Sorry I started getting confused with the root cause.
I suggest you review processes running on your site that may be altering / cleaning up the WordPress database or disable 1 by 1 the existing plugins to discover if one of them is disconnecting the HubSpot plugin
Oh! I see. So your plugin does not disconnect but rather your form submissions are not being captured in HubSpot isn’t it?
When you mention the account was being disconnected I thought the problem would be somewhere else.
You will need to solve this on the integration with Gravity Forms if that’s the plugin you are using.
If you check this doc https://legacydocs.hubspot.com/docs/methods/forms/submit_form
The context property in the payload of the submission is missing so HubSpot cannot locate your submission.
I would suggest you review the integration you made to make sure the API request always contains this information
Please contact us if the problem persists or you experiment any other issue.
Hello @capoan,
Thanks for the information. I do not see any of the plugins being listed there causing any problems.
As I mentioned we do not have any time out that would cause the plugin to disconnect. Are you the only user in the wordpress instance?
The only thing I can think of that can be disconnecting the plugin without a user intervention is some operations that clean the WordPress database but this would not be related to the plugin itself
Hello @capoan,
Thanks for your submission. There is not time limit for the plugin to disconnect automatically. Once you connect the plugin it should stay connected until you manually reset it.
Is there a possibility that a task or another plugin that may be cleaning up some options in WordPress? We store the portalId and other data necessary in the options and if they get removed it will disconnect the plugin.
Can you please specify the plugin version you have? Also do you work with third party cookies enabled or disabled?
Kind regards,
AlvaroForum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] ChatHello @steppppo2,
I’m closing this issue since we have not heard back from you. Please do no hesitate in reaching out if something else comes up.
Kind regards,
Alvaro.Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] ChatHello @steppppo2,
We didn’t hear back from you. Does the issue still exists?
Forum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] ChatHello @steppppo2,
I have been inspecting your site and there are scripts that seems missing like the tracking code which id is
hs-script-loaderamong others that should be included in your site once your plugin is connected.Do you reckon if you removed them or, any of the other plugins could be causing a conflict here?
Kind regards,
AlvaroForum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] ChatHello @steppppo2,
Thanks for being in touch. I will take a look at your site and investigate what could be the cause.
I’ll get back to you as soon as possible.
Kind regards,
AlvaroHello @rapidasia,
If you have a HubSpot account and the HubSpot plugin connected, it should already connect the HubSpot CRM with the forms in your website. You don’t need WP fusion for it.
Could you please explain us a bit your use case to understand your problem?
Kind regards,
AlvaroHello @glowzar
Thanks for your question.
HubSpot will capture the submission when the user press “Submit”. By default, it will only not create a contact if the user has not filled in the email form. HubSpot can’t read any external form validation so the contact will be created anyway. You can see it is specified here.
If you want to ensure the submissions abide external validation you would have to create a custom integration using the forms api here: https://developers.hubspot.com/docs/methods/forms/submit_form
We hope this solves your question.
Kind regards,
AlvaroHello @bonkerz
I see, the use case you are exposing here is different.
We have analysed and debug the scenario you propose here and we will release a fix for it. I do not have an ETA at the moment on when this will be released. We will inform you though when this is out.
Since our team is already working on it, I will close this thread now but we will be happy to answer and address any other concern you may have.
Kind regards,
AlvaroHello @bonkerz,
We have been studying your case. First of all. the forms are generated inside an iframe so adding classes to the outer div won’t style the forms.
Styling forms can be done within the forms section of the plugin if you have the professional hub.
if what you need to style is the div that contain this iframe you could generate a new div which wraps the block and contains the class you want.
We trust this could solve your problem.
Kind regards,
AlvaroForum: Plugins
In reply to: [HubSpot All-In-One Marketing - Forms, Popups, Live Chat] Contact form emailsHello @smithehat
Every time a user submit your contact form it will automatically be registered in your CRM.
If you want to follow up with that user you have two immediate options:
1. You can automate a follow up email on every submission. For that, you only need to got to the form you have created and click on Edit. At the top of the screen you will see a tab called “Follow up” there you can create a follow up email.
2. If you click on “View submission” link on the email you received, it will open your new created contact record. In there you will see the option to also send an email to the user.
These links can guide you through the follow up emails and also the 1-to-1 email sending
https://knowledge.hubspot.com/forms/send-an-email-response-after-a-form-submission
https://knowledge.hubspot.com/email/send-and-reply-to-one-to-one-emailsWe hope this helps solving your problem.
Kind regards,
AlvaroHello @bonkerz
Thanks for pointing it out. We will look into this. Unfortunately we do not have an ETA at the moment on when this will be released but we let you know once it is done.
Kind regards,
Alvaro@desariyanta thanks for the clarification.
In that case you will need to have the marketing professional hub in order to have the smart forms functionality. Upgrade
In the forms editor, if you select the checkbox field and open the Logic tab you should see the option below if you have Marketing Professional hub.
Select the field to disappear if the user has submitted the form alreadyI hope this helps solving your question.
Alvaro
