forms are “saved” even when they weren’t submitted.

  • Resolved gaucho code

    (@glowzar)


    3 years, 1 month ago

    Hiya!

    We have the official WordPress plugin installed along with Contact Form 7, a very popular forms plugin. I have noticed that hubspot is “receiving” forms that were not supposed to be submitted as they have required fields that are not complete / filled by the user.

    The form is never sent, because I never get the emails in my inbox, nor in the plugin I have installed to save form submissions. but I do get the emails from hubspot, saying someone has submitted a form…

    Basically… it seems that even that the form is not submitted, hubspot plugin is listening forms and it is “picking up” the form even that the validation is failing… so basically we get emails with missing information on a daily basis…

    As an user, it is expected that hubspot is able to check what fields are required before “saving” data into the CRM, right?

    Any hint on how to prevent this problem?

    • This topic was modified 3 years, 1 month ago by gaucho code.
    • This topic was modified 3 years, 1 month ago by gaucho code.
Viewing 1 replies (of 1 total)
  • alortega

    (@alortega)

    3 years, 1 month ago

    Hello @glowzar

    Thanks for your question.

    HubSpot will capture the submission when the user press “Submit”. By default, it will only not create a contact if the user has not filled in the email form. HubSpot can’t read any external form validation so the contact will be created anyway. You can see it is specified here.

    If you want to ensure the submissions abide external validation you would have to create a custom integration using the forms api here: https://developers.hubspot.com/docs/methods/forms/submit_form

    We hope this solves your question.

    Kind regards,
    Alvaro

Viewing 1 replies (of 1 total)
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