Airwallex's Replies - page 2

Forum Replies Created

Viewing 15 replies - 16 through 30 (of 65 total)

← 1 2 3 4 5 →

Forum: Plugins
In reply to: [Airwallex Online Payments Gateway] Apple pay is supported ?

Plugin Author Airwallex
(@airwallex)

11 months, 1 week ago

Hi @cagsan

Yes it supports, do let us know if you face any issues during testing.

Thanks,

The Airwallex Team

Forum: Plugins
In reply to: [Airwallex Online Payments Gateway] Apple pay is supported ?

Plugin Author Airwallex
(@airwallex)

11 months, 2 weeks ago

Hi @cagsan

Are you using Woocommerce subscriptions to manage the recurring payments?

Thanks,

Airwallex Team

Forum: Plugins
In reply to: [Airwallex Online Payments Gateway] Not possible to enter api lkey

Plugin Author Airwallex
(@airwallex)

1 year, 1 month ago

Hi @mojo212

We’ve released a new version of the app that addresses this issue. You should now see two fields allowing you to use API keys as an alternative, in case you’re unable to log in with your account credentials. Do let us know if you still face any issues!

Thanks,

The Airwallex Team

Forum: Plugins
In reply to: [Airwallex Online Payments Gateway] Airwallex woocommerce plugin issue

Plugin Author Airwallex
(@airwallex)

1 year, 1 month ago

Hi @linkesim

We have resolved this issue in the latest version. Please update and let us know if you still face this issue thanks!

Thanks,
The Airwallex Team

Forum: Plugins
In reply to: [Airwallex Online Payments Gateway] Not possible to enter api lkey

Plugin Author Airwallex
(@airwallex)

1 year, 1 month ago

Hi @mojo212

We’ll be releasing a version by tomorrow or Wednesday that allows you to enter your API keys. Thanks for your patience — we’ll update you here once it’s available.

Thanks,

The Airwallex Team

Forum: Plugins
In reply to: [Airwallex Online Payments Gateway] Airwallex woocommerce plugin issue

Plugin Author Airwallex
(@airwallex)

1 year, 1 month ago

Hi @linkesim,

Thanks for reaching out, we will investigate and have an answer for you soon. We may need your personal account details. Do you mind reaching out to us at woocommerce-comms@airwallex.com with this link and your account details?

Thanks,

The Airwallex Team

Forum: Plugins
In reply to: [Airwallex Online Payments Gateway] Not possible to enter api lkey

Plugin Author Airwallex
(@airwallex)

1 year, 1 month ago

Hi @mojo212,

Thanks for giving our suggestions a try. Our engineering team will be back online tomorrow, and we’ll work to have a resolution ready for you by Monday morning your time.

Best regards,

The Airwallex Team

Forum: Plugins
In reply to: [Airwallex Online Payments Gateway] Not possible to enter api lkey

Plugin Author Airwallex
(@airwallex)

1 year, 1 month ago

Hi @mojo212

Thanks for your patience.
Do let me suggest one last step to try
1. When you click “Back to login” on that page, do you see fields to enter your api keys now in the settings page?

Thanks,

Airwallex Team

Forum: Plugins
In reply to: [Airwallex Online Payments Gateway] Not possible to enter api lkey
Plugin Author Airwallex
(@airwallex)

1 year, 1 month ago
Hi @mojo212
1. May I ask what region you are logging in from? Also if you are the admin of the Airwallex account?
2. Can you click on back to login? You should be able to see the fields to enter your API keys
Thanks,

The Airwallex Team
Forum: Plugins
In reply to: [Airwallex Online Payments Gateway] Not possible to enter api lkey

Plugin Author Airwallex
(@airwallex)

1 year, 1 month ago

Hi @mojo212,

Thank you for considering Airwallex. To proceed, please connect your Airwallex account using your login credentials by clicking on “Connect Account.”

For your convenience, we’ve attached a screenshot based on yours as a reference. https://snipshot.io/I1ujXAY.png

Let us know if everything works smoothly, or if you encounter any issues.

Best regards,

The Airwallex Team

Forum: Plugins
In reply to: [Airwallex Online Payments Gateway] Triggering 2 order emails

Plugin Author Airwallex
(@airwallex)

1 year, 2 months ago

Hi @isaaccheung,

We checked and have fixed this issue in our latest version. Can you please update your Airwallex plugin to the latest version?

Thanks,

Airwallex Team

Forum: Plugins
In reply to: [Airwallex Online Payments Gateway] Triggering 2 order emails

Plugin Author Airwallex
(@airwallex)

1 year, 2 months ago

Hi @isaaccheung

Thanks for reaching out. We are looking into this issue you mentioned and will update on this thread as soon as we have a resolution for you.

Thanks,

Airwallex Team

Forum: Reviews
In reply to: [Airwallex Online Payments Gateway] The plugin does not work, and we do not offer a solution to users

Plugin Author Airwallex
(@airwallex)

1 year, 8 months ago

Hi @clt99

We would love to onboard you successfully, can you provide the support ticket number you were assigned so we can follow up there?

Thanks,

Airwallex Team

Forum: Plugins
In reply to: [Airwallex Online Payments Gateway] compatibility with post purchase upsells

Plugin Author Airwallex
(@airwallex)

1 year, 8 months ago

Hi @jerry0000

We found a plugin that is PSP agnostic so it will work with Airwallex. We had confirmed this with their CTO. https://woo.checkoutchamp.com/ Perhaps it is something you can try while we work on making funnelkit compatible.

Thanks,

Airwallex

Forum: Plugins
In reply to: [Airwallex Online Payments Gateway] compatibility with post purchase upsells

Plugin Author Airwallex
(@airwallex)

1 year, 8 months ago

Hi @jerry0000

Thanks for your patience, we are working with the team at funnelkit to make our Airwallex payment plugin compatible with funnelkit. You will be the first to know once that happens. Meanwhile, we are looking for alternatives you can use in the meanwhile.

Thanks,

Airwallex

Viewing 15 replies - 16 through 30 (of 65 total)

← 1 2 3 4 5 →