Hi,
We’ve not heard back from you in a while, so I’m marking this thread as resolved. Hopefully, the above info was helpful!
If you have further questions, please feel free to open a new topic.
Thanks.
Hi @sobreak,
Let’s start with this part:
And on the woocommerce extension I get this message “An error occurred while getting your inbox. Please try again.
Kindly check whether you have the iThemes Security plugin. If you do, please try the fix explained here – https://www.deviant.media/2021/01/19/solution-woocommerce-there-was-an-error-getting-your-inbox-please-try-again/.
If you do not have the iThemes Security plugin, the following section will explain further how to troubleshoot the issue.
I need your help because for several weeks the state of woocommerce and the media do not load anymore. Indeed the dashboard of woocommerce is “stretched” and the media do not load
It could be another tool (plugin/theme) causing the stretched layout and also the error you’re getting.
Thus, could you kindly perform a conflict test to try and find the plugin that causes this error to be displayed? Here’s the conflict test guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Let us know how it goes.
Thanks.
Hi Henrik,
I visited the item you shared a link to and the price appears to be correct in Chrome on my PC:
Link to image: https://snipboard.io/DpbEIl.jpg
Further, you mentioned that your other browsers show the correct price. Thus, I would think that you’re seeing a cached page on your Google Chrome. Could you try the following:
* Do a hard refresh on the page – CTRL + F5 on PC. Here’s a guide explaining how to hard refresh.
* If the above does not work, clear your browser cache – you can find a guide in this documentation page.
Let us know how it goes.
Thanks.
Hi @accessmorocco,
Our woocommerce shop has a gray bar that is clearly an error but with no text. When clients try to make payments it is causing the user to be stuck on the “Checkout” page where they enter their details. When they hit “proceed” it scrolls up and has a gray bar that is clearly an error but with no information as to what it is. We aren’t sure what to look at in regards to fixing it.
You’ll want to do some tests to establish the tool causing that error.
As a first step, I would recommend that in your WooCommerce → Settings → Payments, activate the Cash on Delivery payment method.
From there, try placing an order with this method and see if the error persists.
If the error is not shown, it will mean that it’s tied to your current payment method, Maroc Telecommerce. If this is the case, you will want to get in touch with the authors of this plugin.
If the error persists on the Cash on Deliver method, you’ll want to move further and do a full conflict test to narrow down to the tool causing the issue. Here’s the conflict test guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Additionally, we had a client trying to pay from her iphone and received an error trying to click on the reCAPTCHA in Woocommerce. Not sure if that would be connected with a Woocommerce error or not.
The core WooCommerce plugin does not have a reCAPTCHA thus this is being added by another tool. While on your checkout page, I did not see any reCAPTCHA.
However, if a reCAPTCHA is displayed on your side and brings an error during checkout, you’ll first want to check if you have a reCAPTCHA plugin that’s adding this part and check with the plugin authors.
If you do not have a reCAPTCHA plugin, you might want to do a conflict test to see if you can identify the tool that causes the reCAPTCHA to appear. Once you’ve identified the tool, follow up with its developers for further checks..
Let us know how it goes.
Thanks.
Hi @dennisperremans,
I visited your site and when on the cart page, the green button says “Ga naar de kassa” (Go to checkout):
Link to image: https://snipboard.io/hvq67H.jpg
Just to check, are you still facing the issue?
Thanks.
Glad to hear that you found the cause and were able to resolve the issue.
Thanks for taking the time to clarify about the folder, it adds more context to this particular case.
If you have any other questions, please feel free to create a new thread.
Hi @govinda98,
Just to confirm, how are you connecting your store to Alibaba?
* I see that you have the plugin Dropshipping on Alibaba.com: by Alibaba. If you’re using this plugin to connect, we’d recommend that you get in touch with the pluign authors for further assistance – https://wordpress.org/support/plugin/alibaba/.
* If you’re doing the connection directly on Alibaba (https://dropshipping.alibaba.com/), you could directly get in touch with the Alibaba Support team for assistance. Here is their Help Center – https://service.alibaba.com/page/home?pageId=122&language=en.
Hope this helps.
Thanks.
Hi @rumuse49,
I’ve searched around but not find plugins that allow for the dynamic addition of text fields on the product page. Most allow you to predefine the extra fields to be displayed.
You could try doing a further search to see if you find any.
In the event that there’s not a readily available plugin for this functionality, I would recommend consulting with the WooCommerce Customizations Partners for a custom-coded solution.
I hope this helps.
Thanks.
Hi @bencycharles93,
Just to mention, the core WooCommerce plugin does not come with the music playing capability.
Thus, I would first suggest checking whether the Music Player for WooCommerce plugin has such an inbuilt feature. You can check with the plugin support on this forum – https://wordpress.org/support/plugin/music-player-for-woocommerce/.
If they do not have the option, you may consider having it custom-coded. I would recommend consulting with the WooCommerce Customizations Partners to see if they can assist you to achieve this goal.
Thanks.
Hi @marketing1997,
I checked the product page linked above and could see that after the SKUs, the category “Highspeed Illumination” is repeated several times.
I would recommend doing a conflict test to establish whether the issue is brought about by your theme or one of the other plugins that you’re using. Here’s the conflict test guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Let us know how it goes.
Thanks.
Hi @edurne99,
Since this issue happens with vendors created using the Yith Multi Vendor plugin, I would recommend that you get in touch directly with their plugin support team for further checks.
Here’s their contact page – https://yithemes.com/contact-form/.
Hope this leads to a resolution.
Thanks.
Hi @jptailfashion,
Thanks for your report.
There’s an existing bug report about this issue on GitHub – https://github.com/woocommerce/woocommerce-gateway-stripe/issues/838. I would recommend adding a comment on that thread about your case for the developers.
Further, since this bug is in connection with the Stripe payment gateway, kindly post it here for our Stripe plugin team to take a closer look – https://wordpress.org/support/plugin/woocommerce-gateway-stripe/#new-topic-0.
Thanks.
HI @nebojsa09,
I have concluded that the loss of attribute terms occurs when I make some change to the attributes, then I get the message: You need a higher level of permission. Sorry you are not allowed to edit this item.
Just to check, are you using an admin account on the site? If yes, have the user roles on the site been modified?
If you have an admin account and have not modified user roles, you might want to reset the user roles and capabilities with this plugin – https://wordpress.org/plugins/reset-roles-and-capabilities/.
*Note that the plugin will automatically deactivate itself once it’s done.
There is also a problem that when I add a new category, some products automatically fall into it, without me setting them, and they cannot be removed from the category.
You’ll want to check if there’s a tool (theme or plugin) causing this behavior. Kindly perform a comprehensive conflict test as explained in this guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Let us know how it goes.
Thanks.
Thanks for getting back.
With the shipping settings you shared with us, it seems that Free shipping becomes available after a customer’s order surpasses RM 27. Below that, the “delivery” method, which is a flat rate method should be displayed.
We’re inquiring how the shipping section appears on the checkout page for orders below RM 27. The expectation is that your “Delivery” option will be displayed to the customer.
Link to image: https://snipboard.io/GZE5A4.jpg
If the method is not displayed, could you kindly perform a conflict test to see if the issue is coming from your theme or other plugins? Here’s the conflict test guide – https://docs.woocommerce.com/document/how-to-test-for-conflicts/.
Let us know how it goes.
Thanks.
Hi @francescobarbato,
Do you happen to have any caching plugins installed? If yes, kindly purge all cache from them and clear your browser cache memory then check if the products still show out of stock.
If you don’t have a caching plugin or the issue persists after trying the above, I recommend performing a conflict test to see if it is caused by one of the tools (theme/plugins) that you’re using.
Let us know how it goes.
Thanks.
