Support » Plugin: Jetpack by WordPress.com » WordPress Stats all gone…

  • Resolved JensM

    (@jensm)


    Hello!

    Due to some problems with my blog pottblog.de I had to de-activate Jetpack. Now it’s there again but all my statistics are lost. My wordpress.com Username which I use for Jetpack is pottblog.

    Can you fix it?

    Bye,
    Jens

    PS: And a happy new year!

    http://wordpress.org/plugins/jetpack/

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    With Jetpack, your stats information is connected to a unique blog ID. Sometimes, if a site owner was using a development site or a different address when they set up Jetpack, disconnecting may create a new blog ID. When this happens, it may appear that your stats were lost.

    That’s what happened on your site; it previously used a different site URL, pottblog.eu.

    I have fixed the issue, and you should be able to get your Stats and Subscribers back by going to the Jetpack menu in your dashboard, and disconnecting / reconnecting to WordPress.com.

    Thank you Jeremy!

    The .eu domain was my “playground” for the new blog layout and since I cloned the original blog (pottblog.de) the connection was there, too.

    I’ve disconnected and reconnected and now I have the old stats again.

    Just one question: Is it somehow possible to merge the old with the accidentally created stats? Because now some days are missing.

    Bye,
    Jens

    Plugin Contributor Jeremy Herve

    (@jeherve)

    Jetpack Mechanic 🚀

    Is it somehow possible to merge the old with the accidentally created stats?

    I have just merged your stats as requested.

    Happy blogging!

Viewing 4 replies - 1 through 4 (of 4 total)
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