Widget page blank

  • Resolved angzicc

    (@angzicc)


    6 years, 11 months ago

    Hi to all,
    after creating more than 10 custom sidebars, I can’t see anything on the widget page anymore. The page is simply empty, white. If I deactivate the Custom Sidebars plugin, the widget page will work again. If I re-enable the plugin, the widget page becomes blank again, empty. Considering that I am on altervista, is there a solution to remedy this problem? Many thanks in advance.

    • This topic was modified 6 years, 11 months ago by angzicc.

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Viewing 4 replies - 1 through 4 (of 4 total)
  • Imran – WPMU DEV Support

    (@wpmudev-support9)

    6 years, 11 months ago

    Hello @angzicc

    Hope you’re doing well!

    Please clarify, are you referring to the Appearance > Widgets page in the backend? I can’t replicate the same issue on my site.

    Please run a quick check for a conflict with another plugin or theme. Deactivate all other plugins, besides the Custom Sidebars and test if the Widget page is working. If everything is well, activate one plugin at a time to find the one that causes this.

    If the issue still persists, please change to a default theme to test for a conflict with the theme.

    Follow the steps from the flowchart:
    https://premium.wpmudev.org/wp-content/uploads/2015/09/Support-Process-Support-Process.gif

    Let us know how it went!

    Cheers,
    Nastia

    Thread Starter angzicc

    (@angzicc)

    6 years, 11 months ago

    Hi and thanks for the answer.
    Yes, I mean Appearance > Widgets page in the backend.

    I have a lot of websites (on a good hosting for a fee) with Custom Sidebars plugin with also 30 sidebards, always with the same template and plugins installed, and everything works.

    The question is: the limitations of the basic service of altervista (memory limit, impossible to edit wp-config.php) could be the reason of this problem? Have you ever tried to create a website with Altervista basic free and test your plugin by creating more than 10 or 15 custom sidebars? I think this is the point.

    Thanks again.

    • This reply was modified 6 years, 11 months ago by angzicc.
    • This reply was modified 6 years, 11 months ago by angzicc.
    Amin – WPMU DEV Support

    (@wpmudev-support2)

    6 years, 11 months ago

    Hello @angzicc

    The question is: the limitations of the basic service of altervista (memory limit, impossible to edit wp-config.php) could be the reason of this problem?

    Yes, memory limits can be a problem but also as my colleague said https://wordpress.org/support/topic/widget-page-blank-2/#post-11515485 a conflict (it might work on another hosting, but other hostings have a different configuration where the issue could not be present).

    But you can also try debugging this issue and see what error will show.

    https://codex.wordpress.org/Debugging_in_WordPress

    Have you ever tried to create a website with Altervista basic free and test your plugin by creating more than 10 or 15 custom sidebars?

    I believe that we haven’t.

    kind regards,
    Kasia

    Dimitris – WPMU DEV Support

    (@wpmudev-support6)

    6 years, 10 months ago

    Hello @angzicc

    Hope you’re doing well!

    I’m marking this topic as resolved due to recent inactivity.
    Feel free to post back here with any updates so we can carry on troubleshooting. 🙂

    Thank you,
    Dimitris

Viewing 4 replies - 1 through 4 (of 4 total)

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