v5.20.0 crashes website

  • Resolved mophilly

    (@mophilly)


    1 year, 3 months ago

    WordPress version 6.7.2
    Active theme: Divi (version 4.27.4)
    Current plugin: Event Tickets (version 5.20.0)
    PHP version 8.3.8

    Error Details
    =============
    An error of type E_ERROR was caused in line 226 of the file /home/e-smith/files/ibays/artstreet/html/wp-content/plugins/event-tickets/common/src/Tribe/Main.php. Error message: Uncaught Error: Call to undefined method TEC\Events\Integrations\Plugins\Event_Tickets\Emails\Provider::add() in /home/e-smith/files/ibays/artstreet/html/wp-content/plugins/event-tickets/common/src/Tribe/Main.php:226
    Stack trace:
    #0 /home/e-smith/files/ibays/artstreet/html/wp-includes/class-wp-hook.php(324): Tribe__Main->load_assets()
    #1 /home/e-smith/files/ibays/artstreet/html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #2 /home/e-smith/files/ibays/artstreet/html/wp-includes/plugin.php(517): WP_Hook->do_action()
    #3 /home/e-smith/files/ibays/artstreet/html/wp-content/plugins/event-tickets/common/src/Tribe/Main.php(129): do_action()
    #4 /home/e-smith/files/ibays/artstreet/html/wp-includes/class-wp-hook.php(324): Tribe__Main->plugins_loaded()
    #5 /home/e-smith/files/ibays/artstreet/html/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters()
    #6 /home/e-smith/files/ibays/artstreet/html/wp-includes/plugin.php(517): WP_Hook->do_action()
    #7 /home/e-smith/files/ibays/artstreet/html/wp-settings.php(559): do_action()
    #8 /home/e-smith/files/ibays/artstreet/html/wp-config.php(102): require_once('/home/e-smith/f...')
    #9 /home/e-smith/files/ibays/artstreet/html/wp-load.php(50): require_once('/home/e-smith/f...')
    #10 /home/e-smith/files/ibays/artstreet/html/wp-login.php(12): require('/home/e-smith/f...')
    #11 {main}
     thrown

    Installed the latest update on March 7. Site went down over the weekend. I have disabled the plugin. Something like this happened before, using version 5.19. The web server is hosted on CentOS 7.

    Any ideas on how to resolve this would be greatly appreciated. I provide web sites to artists for free so I need to be time efficient as I also need to earn a living.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support tristan083

    (@tristan083)

    1 year, 3 months ago

    Hi @mophilly ,

    Thank you for reaching out.

    I recognize how challenging this must be, but let me try to assist you here to the best of my abilities.

    First off, for us to understand and learn more about your setup, could you provide the version of the following?

    1. PHP
    2. WordPress
    3. The Events Calendar
    4. Events Calendar Pro (if using)
    5. Event Tickets Plus (if using)
    6. Theme and Version
    Plugin Support Darian

    (@d0153)

    1 year, 3 months ago

    Hi there,

    It seems like it has been some time since we received a response from you, therefore, I will consider this matter as resolved. If you require any further assistance, please do not hesitate to start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)

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