Tag Assistant not Identifying Google Analytics/Ecommerce

  • Resolved fenosc

    (@fenosc)


    9 years, 3 months ago

    Hi,

    If I manually add the analytics script to my <header> section, it works and I can see data in Analytics (although I did not yet have any sale to test the E-Commerce piece). However, because I wanted everything taken care by the Tatvic’s plugin, I decided to remove the manually added analytics script and use the plugin instead.

    So what I did was:

    1. Enabled Ecommerce tracking in Google Analytics account (img)

    2. Enabled Universal Analytics and Ecommerce Analytics on the plugin settings (img)

    3. Went to my site to check if the tag was added, but Tag Assistent add-on for Chrome did not find it (img)

    4. Manually went to inspect and searched for “analytics” and the only thing it finds in my source code is this application/ld+json and a Tatvic comment right after it (img)

    Now, while troubleshooting this a bit more, I gave up on the plugin and came here to ask for help. So I re-added my manual script in the header (using this plugin ) in order to keep tracking visitors. Note that I kept Tatvic configuration set-up as ON for both “Add Universal Analytics Tracking Code (Optional)” and “Add Enhanced Ecommerce Tracking Code”

    5. And then something I don’t understand happened. After adding manually the code to my header I went to inspect my page and now I could find 3 different occurrences of “analytics” (img).

    Since I don’t see any duplicate “ga(‘send’, ‘pageview’);” in the code, I don’t think there will be duplicate pageviews data sent to my Analytics account, but can you confirm this for me? I am no developer, but I try to use logic to understand it. Also, can you please let me know if all this configuration fuzz is correct? Is my Ecommerce data going to be collected?

    Sorry about the long post, wanted as many evidences to help you as I could get.

    • This topic was modified 9 years, 3 months ago by fenosc.
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Conversios

    (@tatvic)

    9 years, 3 months ago

    Hi,

    Thank you for contacting us!

    We did a quick look of your store found the following outcomes:

    1. Our plugin is working well till checkout page.
    2. Unable to test “Thank you” page of your store due to Payment method.
    3. Extra UA script in your store (other than the UA script added Manually), which will result in firing double pageviews in your analytics account.

    Solution :

    1. Since our plugin is adding the UA script on your code, we would appreciate if you can remove the other script(Manually added from your end) to avoid the discrepancy in your analytics account.

    2. Provide view level access of your analytics account at analytics2(at)tatvic(dot)com so we can troubleshoot the issue & help you to resolve the same.

    Hope to hear you soon!

    Thanks & Regards!

    Thread Starter fenosc

    (@fenosc)

    9 years, 3 months ago

    Hi, thanks for your support.
    I have removed the script you pointed out, but can you help me understand where is Tatvic’s code calling to google-analytics?

    Does your plugin work with Google Tag Assistent? After removing the script you mentioned, Google Tag Assistent doesn’t find anything, which concerns me and makes be believe that Analytics is not getting any data.

    Thanks,
    Oscar

    Plugin Author Conversios

    (@tatvic)

    9 years, 3 months ago

    Hi Oscar,

    Thank you for getting back to us!

    We just checked your store again & found that now everything is working well.

    Google Tag Assistant has captured the analytics code successfully (screenshot).

    Kindly go through the guide of Google Tag Assistant which provides you the complete information & functionality of it.

    Hope that Helps!

    Thanks & Regards!

    Plugin Author Conversios

    (@tatvic)

    9 years, 3 months ago

    Hi,

    Closing thread due to inactivity. If you need further help with this, please feel free to re-open this thread.

    Thanks & Regards!

Viewing 4 replies - 1 through 4 (of 4 total)

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